Grapevine Dodge Chrysler Jeep

Karl Schmitt worked with us to purchase a new vehicle. Karl was honest and hard-working and made our experience a good one. Thank you Karl! Karl was honest and hard-working and made our experience a good one. Thank you Karl! More

I went to my local dodge dealer looking for one car in mind. I told them when I walked up I was not buying that day, but if they had what I wanted I would be buying within the month. They did not have the mind. I told them when I walked up I was not buying that day, but if they had what I wanted I would be buying within the month. They did not have the car I wanted and demanded I could not get it. Even with entertaining the idea of another vehicle I was still adamant I would not be buying that day. I was there for 3 hours while they tried selling me everything I did not want. I left very frustrated and did not really want to return. I contacted dodge customer support and they explained that what I wanted was in fact available it was simply on late dispatch and would be arriving at dealers closer to the end of this year. I contacted this dealer again by chat and explained the situation. Told them again what I wanted and was willing to entertain the idea of special ordering. All I wanted was for them to let me know how much more it would cost to do that. They demanded I would have to come back to the dealership. I contacted another dealership, told him what I wanted. He did not say no. He said I will look into it and get back with you. In an hour he had found 3 of the car I wanted. I am a customer, I don't have access to all the dealers tools. Google on the other hand apparently does. I also found 8 of the car I wanted. I would not go back to that dealership ever again. I would not advise anyone else to go to that dealership as well. My salesman was actually good. He is not the reason I will not be returning. The sales manager is the one who turned me away. I would have had a pretty decent experience there even if I didn't get the car I wanted. More

My wife and I really were not in the market to buy a new vehicle until the transmission went out on our 10 year old Chrysler minivan. The service we received from Tammy in the Service department and Bryan vehicle until the transmission went out on our 10 year old Chrysler minivan. The service we received from Tammy in the Service department and Bryan in sales was excellent. Both of them were very understanding, patient and helpful. We are very pleased with our new Dodge Durango. More

Brian was very friendly/helpful and listened to us. He did his best to satisfy our wish list..if we were unsure of anything he wud find out the answer to our satisfaction. I believe he treats his buyers a did his best to satisfy our wish list..if we were unsure of anything he wud find out the answer to our satisfaction. I believe he treats his buyers as he wud want to be treated if he were in their place. I'd recommend him as a salesman if you want to be treated with caring and respect. We did buy the vehicle More

James Gordon awesome salesman. Will be sending him,James Gordon, more clients! very friendly, great attitude, and respectful. Answered all questions and concerns and was very attentive to my needs.James Gor Gordon, more clients! very friendly, great attitude, and respectful. Answered all questions and concerns and was very attentive to my needs.James Gordon found the car,color and year that I was looking for. Along with that, he kept me in the price range I could afford. He recommended an extended warranty that I also purchaced with the car. I'm very satisfied with the whole outcome of the "buying a car" experience. James gordon Rocks! More

We were very pleased with our purchase. The sales people and loan department did everything they could to make sure we could make our trade and leave with our new vehicle, while staying within our payment r and loan department did everything they could to make sure we could make our trade and leave with our new vehicle, while staying within our payment range. Our salesman was very family-oriented, and even looked after our children while my husband and I did our loan paperwork. Thanks very much! More

January,2011.I started looking for a newer car since my PT Cruiser(2006)started to have more problems.So i went back to my dealer of 6 yrs, Don Davis in Arlington and found a used 2010 Dodge Charger.My wif PT Cruiser(2006)started to have more problems.So i went back to my dealer of 6 yrs, Don Davis in Arlington and found a used 2010 Dodge Charger.My wife and i drove it and decided to purchase it,we got all the paperwork done and were coming in to sign and drive away with a new car.But as we were leaving our home we got a call from our salesman.He told us that another salesman from another lot came in and took the car and sold it.Everyone was sorry and they promised to find me another car.I waited for 10 days and nothing.So i looked around a found Grapevine DCJ,I called and talked to David Herrera.Mary and i went in and looked at used Chargers.That night at Grapevine was very cold and my wife was inside the dealership and could not shake the chills.But one of the salesman found a space heater and placed it by her to get her warm,that by itself surprized me.That one little bit of kindness went a long way with me and helped me decided with David,s help to buy a new Charger,plus they gave me a better trade-in price for my PT and a better finance rate and a payment that was in my range.That,s the kind of people i like to deal with,I will recommend them to anyone who looks for a new or used car. Thanks David. Ken Modelski More

I brought in my 2006 Chrysler Crossfire because, for the very first time, the car had an issue and the "Check Engine" light was on. I worked with Harvis Grammer and dropped my car off at the shop on a Satur very first time, the car had an issue and the "Check Engine" light was on. I worked with Harvis Grammer and dropped my car off at the shop on a Saturday and I was told that the car wouldn't be looked at until Monday. Fair enough. After diagnostics, there was a slew of issues found with the car and it would cost nearly $2000 to fix it. However, because of the extended warranty, the total came out to just over $900. I paid the money and they had my car fixed by that Wednesday. Now the fun begins. During that weekend, I got in my car to leave and, when I started it, the car started shaking violently. The shop was closed at this time, so I turned it off and just waited until Monday. I called Harvis on Monday and explained the situation and he asked me to bring it in which I did. They had one of their employees give me a ride home and I was told they would call me about my car shortly. That was on Monday. On Thursday afternoon, I had not heard anything (mind you I'm still without a vehicle) so I called Harvis. He told me that they did not find any problems and they wanted to have a tech drive the car home with a computer attached to find any issues. I gave them my consent and waited. On Friday, I called back and they said there was a problem with the airflow meter and that it would cost me over $800 for the part and labor. I asked how quickly they could get me my car back after repairs and I was told it would be on Saturday. I stressed to Harvis that I really needed to have a car because of the three-day weekend and he assured me that it wouldn't be a problem. After thinking about it for a bit, I called back and asked about my extended warranty and what that would cover on the $800 price tag. Well, that extended warranty that we worked with just a week ago had slipped Harvis' mind and wasn't applied. Turns out it FULLY covers the part and labor of this airflow meter business. He then tells me that all I'd have to pay is the $100 deductible. But wait! Didn't I just pay that deductible last week?!?!? When I brought that up, Harvis then remembered that it was already paid. So he was going to have me pay, basically, another $1000 for something that was completely covered under my extended warranty! I approve the repairs over the phone and, again, I wait. Saturday rolls around and, by 2pm, I haven't heard anything about my car being ready, so I call Harvis to get a status. Harvis tells me that the part didn't come in and that my car won't be ready until Monday!!!! I explain to him the situation with the three-day weekend and he offers to give me a rental so I tell him that I'll get someone to drop me off at the dealership so I can pick up the loaner. This is when things get really nuts. Harvis now tells me that the car rental service is closed on Saturday and that he can get me a loaner on Monday. THE VERY SAME DAY MY CAR IS SUPPOSED TO BE READY!!!! How does this make any sense? Now for the bombshell. Harvis tells me that the rental is completely covered by my extended warranty. This means that this entire week that I've been relying on friends to pick me up to go anywhere, I could have had a rental, but it was never offered to me! Monday comes and I still hear nothing, so I try to call Harvis and get no answer. I call the general line and ask to speak with Harvis' manager, Rusty Miller. Rusty takes my call, I explain the situation and he tells me that he will handle it from here and that my car will be ready for pick up in 30-45 minutes. I show up about an hour after that phone call and my car is finally ready and Harvis greets me and shows me some paperwork about how they "waived" the deductible. Waived? I already paid it!!!! You're not doing me any favors! Anyway, as soon as I got my car back, I drove it up to Five Star Ford and traded it in. I want nothing to do with this incredibly incompetent company anymore and I strongly urge others not to give them your business. More

My wife and I were in the market for a new car. We were greeted by James Martin who "actually" listened to what we had to say. James didnt tell me what I think I wanted, as most sales people do. He is very greeted by James Martin who "actually" listened to what we had to say. James didnt tell me what I think I wanted, as most sales people do. He is very courteous and a good listener. Mario helped out in this transaction, and was an intrical part of our purchase at Grapevine DCJ. Both of these young men "got it right". THANK YOU! More

Well there isnt mutch to say abut this dealer except for great service all aound. James Gordon did it all. it wasnt about how much we could spend it was about gettig us into a a jeep we could affored for a great service all aound. James Gordon did it all. it wasnt about how much we could spend it was about gettig us into a a jeep we could affored for a good price and he deliverd. Other sales people would walk you in circles but with him he asked what we wanted and he gave it to use. with him it was all about the custormer he stayed almost 3 ours with us after the dealership closed getting us into a car that day. by far the best sales man ever and i wouldnt choose anyone else More