Grapevine Dodge Chrysler Jeep

Shady Sales Team My wife and I went to this dealership this past weekend (3rd of July) for a used vehicle. When it came to the price and everything, my wife told them My wife and I went to this dealership this past weekend (3rd of July) for a used vehicle. When it came to the price and everything, my wife told them she already had financing through a Credit Union at a really low rate, to which the salesman (Stewart) asked to give them a chance to match it/get close and they would be sure to get us a good deal. We told them where we wanted to be for monthly payments and the first "deal" didn't come even close (they lowballed our trade in). In addition they have a mandatory "Dealer Accessories" add-on for $1197 something called Apex that's some kind of GPS/Tracking/Recovery system he boasted is for Android and will soon be for iPhones too (we told him it's useless because my wife has a Windows phone). My wife asked what the interest rate was because it wasn't on the sheet they printed out and Stewart said he didn't know but he could find out. He had us sign a sheet to agree that we want to try and make a deal and left the office. When he came back, he gave us more for the trade in but the numbers still weren't good enough. Again my wife asked what the interest rate was and Stewart said he can find out and left the room to talk to his "boss". He came back with a "deal" that extended the payments from 60 months to 66 months. Again my wife asked what the interest rate was and he began questioning why we are worried about a few more payments because we are getting a great deal (they "increased" the trade in value). I finally stepped in and said she wants to know the interest rate why won't you just answer the question. He still wouldn't answer (a clear sign they don't want you to know) and asked she sign a paper indicating we would agree to $xxx/month for 66 months. She instead signed and wrote "I want to know the interest rate thank you". While he was out of the office I googled a website on my phone on how to figure out the interest rate and came up with 18%. Stewart came back from talking to his "boss" and said he won't divulge that information unless we sign the paper; at this point everything broke down and we ended all negotiations. He started complaining we were hung up on the additional 6 months and we were being ridiculous. As we were leaving i took a picture of the price portion of the first "deal" and upon doing the math they charged the Accessory Fee of $1197 twice!!!! (that's $2494 extra) The story doesn't end here. After we left, Stewart began texting my wife over the course of the weekend until I told him to stop on Monday and that their conduct was unprofessional and shady. Avoid this place like the plague. If they don't want to divulge information you are entitled to, they are hiding something (he admitted in a text message that the interest rate was about quadruple what she was going to get through her credit union). No add-ons should be forced. More

Josh Zimmerman First it was my own fought for not walking out of the deal when the Jeep showed up with an aftermarket top and not reading the bill of sale and other First it was my own fought for not walking out of the deal when the Jeep showed up with an aftermarket top and not reading the bill of sale and other documents closely. Reference the top I asked myself after seeing it if I would have gone ahead with the deal had the salesman been upfront and honest about it. The answer was yes but definitely felt slighted. I am 56 years old and have bought allot of cars and numerous houses, years ago was nervous and double checked everything. Should have maintained that vigilance but lost it somewhere along the way, probably because most people are honest and have integrity. Unfortunately the finance person, Mr. Zimmerman I believe, reminded me there are still scam artist and unethical peope in the business. NO WHERE during the purchase did anyone mention "Blue Steel" or what ever you call it, nor did anyone mention any protection plan, other than the extended service plan and oil change program. Upon reviewing the documents the next day I found three charges of $399 added in. I called and spoke to Kirk W, after much ado he gave $600 of the $1197 back. Mr. Zimmerman is a very good shyster, with his story of heading to his sons baseball game as soon as we were done, quickly grabbing papers as soon as I signed, pointing to where I needed to sign while I tried to look over docs. Yes, its my fought, just couldn't believe someone like that would work in a reputable dealership. According to the signs it was all recorded, take a look. At least it will not happen again. More

Best Experience Yet I've bought a lot of new cars, and had some excellent experiences, but this is the best one yet. Mitch Merkling and the rest of the staff were excelle I've bought a lot of new cars, and had some excellent experiences, but this is the best one yet. Mitch Merkling and the rest of the staff were excellent. Mitch was polite, responsive and very knowledgeable. I will be going back to Mitch and Grapevine Dodge/Ram for my next purchase. More

Mitch was the best sales associate ever! I went to 6 dealerships including 3 other Chrysler dealerships and I knew I loved the Jeep Wrangler but I couldn't find a sales person or dealership I I went to 6 dealerships including 3 other Chrysler dealerships and I knew I loved the Jeep Wrangler but I couldn't find a sales person or dealership I was comfortable buying from, until I met Mitch Merckling at Grapevine Dodge. He was extremely nice and knowledgeable. No pressure and there is nothing I would have changed about the purchasing process other than not visiting the other dealerships. If you are buying any Dodge Chrysler Jeep or Ram product in Texas PLEASE save yourself some time and a headache and go see Mitch Merckling! More

car buying experience Very good experience with Lewis Diaz. He worked hard getting us what we wanted. Very professional and listened to all our request. This is my second v Very good experience with Lewis Diaz. He worked hard getting us what we wanted. Very professional and listened to all our request. This is my second vehicle that I have bought from them and I would recommend the dealership to anyone looking for a good deal...finance manager also very good and professional...... More

Awesome! Had such a great experience with Mark L from Jeep Grapevine! Made the process so easy, would highly recommend coming to see these guys. Proud owner of Had such a great experience with Mark L from Jeep Grapevine! Made the process so easy, would highly recommend coming to see these guys. Proud owner of a new Wrangler! :) More

Ready to sign on the dotted line .... then My wife and I visited the dealership this weekend looking for a used truck. We found two trucks that interested us online at this dealership and made My wife and I visited the dealership this weekend looking for a used truck. We found two trucks that interested us online at this dealership and made the drive to see them. One of the trucks was exactly what we wanted and we were ready to make the deal. I was already on my iPhone completing a financing application with my bank when our sales person walked back into the office with the "deal." It seems the manager was nice enough to INCREASE the price of the truck by about $2,000. We were told it was some "Blue Shield Protection" that had been added to the truck. An extra clear coating on the truck to help protect it........ The truck was advertised at a certain price, but when the salesman presented us the numbers, that price had gone up. When I complained about that, I was told that the fine print on the website pricing states that dealer added options may increase the price. I went back to the website and read it thoroughly, nothing about dealer added options changing the price. It did say this "We promise a no-hassle, no-haggle experience." Yea - right! I needed to stay under $500 / month in payments and the "new deal" I was offered was $675 / month, and I had to include a downpayment to get that rate. I got upset and we started to walk out. Our salesman returned to the managers office and came back with a "deal" that took it down closer to about $600 / month. We walked out of the sales office and headed for the car. Our sales guy followed us out to the parking lot and asked for us to give him another chance. I told him that he already knew what we needed to get the deal done with us. We sat in our car while he went back to the manager and then returned with another unacceptable deal. Seriously, if I paid the advertised (online, and actually posted on the car) price, paid cash for TTL, then I would have been at $500 / month already. When we arrived home, a good 30 miles later, there was a message on our voice mail from the salesman. He thanked us for coming in and then said he really wanted to make the sale. He asked if I could call him back and let him know what it would take for us to purchase that truck. I did call him back and apologized for our exit as I was getting pretty upset. I told him that he already knew the deal we needed, and he said "let me talk to my manager and then call you right back." You are not gonna believe this ..... When he called me back the deal was at $515 / month with no money down. It seems that the truck actually hadn't had the "Blue Shield Protection" installed after all. Surprise, surprise. After we got home, I began checking out the reviews about this dealership's practices. So many people have had the exact same experience we did - the price changes all of a sudden from the advertised price. I really don't understand why Chrysler doesn't do something about this. More

They Succeeded when other Dodge Dealers Failed! This was my second purchase from Grapevine Dodge. I bought a 2014 Dodge Charger R/T and traded in a 2014 Dodge Challenger Redline. I have to say tha This was my second purchase from Grapevine Dodge. I bought a 2014 Dodge Charger R/T and traded in a 2014 Dodge Challenger Redline. I have to say thanks to Allen in the finance office who was the only finance manager that was able to get a deal financed. The finance managers at Holt, Allen Samuels and Moritz were useless. The interest rate was even better than I was expecting. I have only had limited experience with the service department but it has always been positive. Here is where they fell a little short. They offered me the lowest trade in value of any dealer I shopped including Chevy and I purchased the car from them less than a year ago. They add a $1,300 plus protection package to every vehicle of dubious products and its mostly dealer markup, so be prepared for a hard negotiation. In the end they did get me the car I wanted at the monthly payment I wanted so I would recommend them especially if you have a low FICO score. If they really want a five star rating from Chrysler they need to tweek their sales practices slightly. Do yourself a favor and stay away from Holt! pure slime More

Great fast experience! Brandon was are salesman who was great! The truck we wanted was online but no pictures so I called and Brandon sent me a few great pics of the truck. Brandon was are salesman who was great! The truck we wanted was online but no pictures so I called and Brandon sent me a few great pics of the truck. The next day we showed up to drive and within 15 minutes after the test drive we were just waiting to go into finance. They gave us a great offer on our trade in and the negotiation process was fast and the easiest I've ever done, and I've bought a lot of cars. Brandon was great and we will send people his way! More

"Time to get his money." -finance rep My title is the tip of my iceberg of complaints about this dealership. I went in for one specific car they had listed and was never shown it. Inst My title is the tip of my iceberg of complaints about this dealership. I went in for one specific car they had listed and was never shown it. Instead the sales rep took it upon himself to decide what I wanted in a car - and made some xxxx poor choices in models at that. He never once took into consideration the details I told him I was looking for in a vehicle. So for wasting my time and insulting me I LET him show me the ins and outs of every single vehicle he brought out to show. When he ran out of vehicles I walked away. He asked why, and I simply stated "Out of all the cars you showed me today- the one vehicle I requested was NOT in the line up." He back tracked trying to save face by stating that the vehicle was no longer available so he wanted to show me his other inventory. (WHY DID HE NOT TELL ME THAT WHEN I ORIGINALLY ASKED??) Infuriated I got in my car and drove away. Still wishing for the vehicle I had my eye on, I decided I would check online to see if the vehicle was still listed.- IT WAS! I used the online chat to inquire if it indeed was still available and on the lot. The online rep confirmed that IT WAS! By now I'm ready to flip my desk over. I pose as my fiance and give them her contact info for a sales rep to contact us. Lloyd Yancy the Pre-Owned Sales Manager contacted her asking her for the info on the vehicle she was interested in because he "lost it." She responded with the specifics. ... Its been 3 days and she has sent 3 follow up emails and has revieved NO CONTACT. No, "Let me double check my inventory for that vehicle and I'll get back to you" response or phone call. All in all the WORST experience and most unprofessional, unsympathetic staff I've run into. P.S.- To elaborate on my title... When I arrived, that is exactly what I heard the closing finance rep say to another employee as the door was closing as I entered the dealership. Like I said xxxx poor staff More