Grapevine Dodge Chrysler Jeep

Great follow through Peggy Chaney was diligent in staying on top of an unresolved issue. She was able to track down a service bulletin that exactly matched my AC problem. Peggy Chaney was diligent in staying on top of an unresolved issue. She was able to track down a service bulletin that exactly matched my AC problem. Intermittent problem has been solved. More

Helping Texas Tech Mom at the last minute. I needed to have my vehicle checked before picking up my son from Texas Tech and Mrs. Peggy and service staff helped me at the last minute of the day. I needed to have my vehicle checked before picking up my son from Texas Tech and Mrs. Peggy and service staff helped me at the last minute of the day. Mrs. Peggy not only helped me at the last minute, but the customer service was awesome as well. I could have asked for no better staff of workers. Mrs. Peggy and crew HATS OFF TO YOU ALL!!!!!!!!!!!!!!! More

Service Rep My daughter has used this dealership to servicing her Jeep, and Peggy Chaney is the person that takes care of my daughter. On several occasion I hav My daughter has used this dealership to servicing her Jeep, and Peggy Chaney is the person that takes care of my daughter. On several occasion I have taken my daughters Jeep in for service, and I have dealt with Peggy myself. I find Peggy to be very professional and knowledgeable about your vehicles. Because off Peggy, I don't worry how my daughter will be treated when she comes to Grapevine Dodge. Thanks Peggy. I wished she was at my Ford Dealership. Your lucky to have someone who cares about us customers. More

2 Jeep Wrangler Unlimited in 2 Days As the owner of three (3) Jeep Wrangler Unlimited vehicles, I have come to trust Peggy/GV DCJ in the ongoing care of these Jeeps. I drive the 2008, wh As the owner of three (3) Jeep Wrangler Unlimited vehicles, I have come to trust Peggy/GV DCJ in the ongoing care of these Jeeps. I drive the 2008, which was in today for servicing & a new driver side door strap (after 6 yrs, finally opened/closed the door enough times that I wore the strap out ;-0 ); my two (2) daughters drive the 2011 & 2012 year models, with the 2012 being in a few days ago for mfg safety check. Peggy is consistently professional and courteous, and quite frankly why I continue coming to this specific dealership for service. If any reason a Jeep representative wishes to contact me, please feel at liberty to do so @ +1 817 729 1006. Thanks, Mitch More

Bait Car Tactics Bait Car Tactic Beware of shady practice at this dealership. They operate with poor bunsiess practices My Experience, Bait car - They posted pre Bait Car Tactic Beware of shady practice at this dealership. They operate with poor bunsiess practices My Experience, Bait car - They posted pre-owned an ad on multiple website at competitive price. When I called to check availability, they confirmed invited. I told em I will be coming from North Dallas, an hour commute. When I got there car was apparently already sold couple day ago. Salesman tried to hustle to sell other car that I wasn’t interested in. Why Avoid them? After the incident, I emailed them to share my experience, their director responded, claiming it was actually while I was on my way, a different narrative from what I was told when I was on lot. It has been over a week since this incident and car ad (Stock# AF014889) is still live on all websites. I called again, just to check, I was pitched the same line. My 2 cents... be aware of this dealership, poor business practice. I am taking time to share my experience so you can save yourself headaches... look for other dealer with better business practice. Thank you. P.S. @dealer, don’t bother contacting me More

This dealership is terrible. They lied to us and falsely advertised the price of the Dodge. I would not recommend this dealership to anyone I know. advertised the price of the Dodge. I would not recommend this dealership to anyone I know. More

Grapevine Dodge Laramie Dunlap: Grapevine Dodge Laramie Dunlap: January 10th, 2014 Per our phone conversation on Grapevine Dodge Laramie Dunlap: January 10th, 2014 Per our phone conversation on 01/10/2014: Roy Davis here 2014 Dodge Ram Pick Up Truck Date: Dec. 13th, 2013 Jeanne Davis called Grapevine Dodge because a pamphlet she received in the mail advertising 2013 vehicles/Pick Up Trucks for sale, with some kind of cash back or discount over $11.000. On Dec 16, 2013 at 1:18pm Laramie Dunlap called Jeanne s phone and left a message stating “This is Laramie from Grapevine Dodge acknowledging that this is the end of the year and we are going to be able to have more latitude with pricing and wanted to see what would be a good time for you to come by. My number is 940-597-1442” On Dec 16, 2013 Laramie called again at 3:09 pm and left another message stating, “Hi Miss Davis I was directed to call by my managers because Chrysler Fast Start just started and that's a program where we receive a little bit of extra cash from the guys up top and try to make some good deals at the end of the year since we're doing so well. So, if you can call me at any point today or tomorrow, you are going to get the best deal available for a while. Go ahead and give me a call back. My number again is 940-597-1442. Thank you very much, hope to hear from you, goodbye” With the advertisement that got my interest and Laramie's phone message stating that Chrysler had some good end of the year deals, I called Laramie back to come in. December 18, 2013 we (Jeanne & Roy Davis) came in to see what 2013 truck deals they had. We asked for any trucks for 2013 and Laramie left the office and came back with a 2014 truck. I test drove it. We asked for 2013 trucks and he said he didn't have anymore left, so he started to set up the paper work on the 2014 truck, but, we told him that we couldn't go any higher in payments of $300.00 since our payment on the Ford Ranger was $285.00 a month. He then kept going back and fourth to his manager to try to get a reasonable monthly payment. He then came out with a payment/offer for $540.00 and we said “There is no way we can afford that. Maybe the most we could go up to would be $440.00 period” The next thing we knew we are escorted into the accountant's office with Allen. At that point he started processing the paper work, without us realizing what our monthly payments were going to be or even the amount of the truck or any additional cost or what out trade in would be. When we asked Allen what he was doing, he stated “I'm trying to get the best interest rate and even at that time we still had no knowledge of the total cost of the truck or our trade in. The next thing, we were signing all kinds of paper work and to our negligence we didn't stop to inquire to exactly what we were signing. We were just advised to sign all the documents. On Dec 19th or 20th I (Roy) received a call from Grapevine Dodge asking how I liked my new truck. I stated I like the truck but, I wasn't impressed with how the deal went. The person who I spoke with said he would get with a manager and have him call me back. I never heard back from anyone so on Dec. 20th I called Grapevine Dodge and asked for Laramie and the girl said he was out of the office, can I take a message. I gave her my information but still didn't hear from him. I did get a call from a Chad, and I explained my delima to him and he said he would have someone call me. I got a call from Kirk Wilson. I explained my delima to him. He stated “that all transactions in the accountant's office is video recorded and I (Kirk) will view the video an call you back this afternoon. I never heard back from Mr. Wilson or anyone else. On Jan 9th 2014 I received a call from a lady at Grapevine Dodge telling me my plates and sticker is in, I told her I will pick them up tomorrow Friday Jan. 10th. When I arrived at Grapevine Dodge on Jan 10th I requested to speak to Laramie but he was out to lunch, so I spoke with Chad. He knew of my situation and told me he would get with Laramie. At this point my wife was feeling Ill and I told Chad that I need to run her back home and I will return to speak with Laramie. When I returned and spoke with Laramie, he stated that it was the first that he has heard of my disappointment. Laramie stated he would do everything in his power and speak with his managers to see if we could get an earlier year truck or car (in which I explained I'd rather have a truck) to bring down the cost. Being my wife (Jeanne) wasn't there Laramie stated that Jeanne had to be here if we did any changes etc. so we made an appointment for Saturday Jan. 11th at 9am. Please acknowledge that you received this e-mail. Also I'm going to call you to see if we can get this taken care today as we have an appointment at noon in Dallas on Saturday. Jan 11th. Thank you Roy & Jeanne Davis 214-629-8085 or 214-629-8047 More

Everything about my experience with Grapevine Dodge was fine until I went into Scott Zech's office to complete the financing of my purchase. I was told that as a requirement by the lender I MUST purchase a fine until I went into Scott Zech's office to complete the financing of my purchase. I was told that as a requirement by the lender I MUST purchase a 100,000 mile bumper to bumper warranty at a cost of $3,500.00 Originally I wanted to put $0 down. They said that I had to pay $3,500 down or I would not get approved. I later found out from the warranty company that they only charge $900 for the exact same warranty. When I asked to cancel the warranty they said they had to change lenders and my interest rate would shoot up to 18% from 6% and My payment would go up to $800 a month from $600 so I had to keep the deal. I found out from my lender afterward that it was not true. I again asked to cancel the warranty. After an hour long argument with the dealer they finally had me sign a blank document saying they were going to cancel but my lender would be sent a check not me and it would take 8 weeks. I was lied to and robbed by Scott Zech. When I brought it to the attention of the dealer the finance director, Rod Carlson, said that I must have misunderstood. How can you have the same conversation over 3 different days of an hour or so each and there be a misunderstanding? Don't buy here and if for some reason you do, just get your own financing first. More

My overall experience with the service department has been great. (139482) Nona my service writer always makes me feel like an appreciated customer. She always greets me with a smile and follows up on been great. (139482) Nona my service writer always makes me feel like an appreciated customer. She always greets me with a smile and follows up on my service needs. Keeping me informed, my car is always ready when she tells me it will be. Great overall experience with the company. I would recommend you to my friends. More

Great Job! David (139482) was the best. Lower Payment, new tires on our Jeep was all worked into the deal. I'm going to miss the Yellow Beast but I love the Purple... it suits me! new tires on our Jeep was all worked into the deal. I'm going to miss the Yellow Beast but I love the Purple... it suits me! More