Grappone Honda

I must say we had a hard time tracking our sales person down, only because he was dismissed from his previous dealership Auto Fair for unjust reasons, but when we found him again we where glad. I had a gre down, only because he was dismissed from his previous dealership Auto Fair for unjust reasons, but when we found him again we where glad. I had a great experience buying my second honda from matt in only two months. The managers all where great and our service was excellent. When we went to get our car it was already clean and full with gas and inspected for my birthday. Way to go Matt I hope you stay there long, we know we'll keep coming back. More

We have had our Honda serviced at Grappone Honda for several years, solely because they were the closest and the most convenient Honda service dept. After our most recent experience, we finally gave up several years, solely because they were the closest and the most convenient Honda service dept. After our most recent experience, we finally gave up, and went to an independent mechanic (whom we are very happy with). Unfortunately, the service reps. we dealt with there were rude, discourteous and unprofessional. They were constantly pushing repairs that we didn't need (as verified by our new mechanic), and always came up with the most expensive option to repair the car. Maybe it was psychological, and maybe not, but nearly every time we went in there for a minor repair on one item or another, within 3 days of leaving we would develop a new major problem. Put simply, they are people that you do not feel you can trust. More

The service department is rude and most unhelpful. The sales people can be pushy as well and it is not a fun experience to go here. They try to justify the overpriced cars with the "Grappone Difference" b sales people can be pushy as well and it is not a fun experience to go here. They try to justify the overpriced cars with the "Grappone Difference" but the free tires are a scam. You have to have everything done there which is fine, but if you lose one piece of paperwork they don't have to give you the tires. The service person even laughed when I asked why they can't track it on the computer. Also the Sales staff's product knowlege is somewhat limited as the Honda dealership sales staff seems to have a significant turnover. More