Grappone Mazda - Service Center

All the customers in the waiting area who were waiting in the service area has masks on (as required by state mandate). The employees, however, did not wear any masks. The service advisors had them pulled ov the service area has masks on (as required by state mandate). The employees, however, did not wear any masks. The service advisors had them pulled over their chins and didn’t even bother to put them on when customers approached them. The people in the parts department had no masks on whatsoever. I know many in New Hampshire believe COVID to be a minor disease, but as someone who has to go home to people who are at “high risk” for this illness, I was frustrated to have to sit at this dealership for so long. Also, the service performed on my car took an excessively long time. Almost 4 hours for an oil change and inspection. Will not be returning. More

Always impressed each visit by my service advisor Chris Chris is by far the best service advisor (and the unknown mechanic) I've ever experienced in over 40 years of car ownership. I cant even say enough a Chris is by far the best service advisor (and the unknown mechanic) I've ever experienced in over 40 years of car ownership. I cant even say enough at how impressed I am with their professionalism and accuracy . In my experience, and opinion the 5 stars does no justice ..should be way more than 5 More