Gray-Daniels Toyota - Service Center

Service Department "extraordinaire"..... My salesman, Adam Bollaert, had set up servicing for my new 4 Runner to have a couple of add-ons installed for me. When I arrived the day of service My salesman, Adam Bollaert, had set up servicing for my new 4 Runner to have a couple of add-ons installed for me. When I arrived the day of service I met with Jerry Brister who already knew exactly what my needs were, had the work order ready, and got on it right away. Brittany Ainsworth assisted me with arrangements for a car so I could go out and do a bit of shopping while the work was being done. My entire experience with this service crew, and dealership, has been positive in every aspect. Hats off to a crew that is definately "on top of their game", take excellent care of their customers' needs, and strive to be the best!! More

Excellent Services! Charles Martin is the greatest in the Service Department, excellent customers services! I have not once been disappointed. Charles is very knowledge o Charles Martin is the greatest in the Service Department, excellent customers services! I have not once been disappointed. Charles is very knowledge of my Camry Service needs. I Gray-Daniels Toyota have wonderful staff thru out the whole location from sale to service. Emily Washington More

Excellent Sales AND Service From sales to service, you are taken care of by professionals who know the business. My purchase last year went very smoothly, I told them what I exp From sales to service, you are taken care of by professionals who know the business. My purchase last year went very smoothly, I told them what I expected and they delivered. Each time I come by for an oil change, I am treated just like I was the day I bought my vehicle. They truly care about service AFTER the sale. I would definately recommend Gray-Daniels to anyone looking for a new vehicle. More

Gray Daniels Toyota My visit to Gray Daniels is always a good experience. Everyone their are very helpful and make sure you are taken care of. I went with my mom to get a My visit to Gray Daniels is always a good experience. Everyone their are very helpful and make sure you are taken care of. I went with my mom to get an oil change and Mr. Jerry Brister was very helpful and nice. More

Service with a smile My recent visit to Gray-Daniels Toyota couldn't have been more pleasant. My service advisor, Charles Martin, was a delight to deal with. He answered My recent visit to Gray-Daniels Toyota couldn't have been more pleasant. My service advisor, Charles Martin, was a delight to deal with. He answered all of my questions, and provided some expert advice on the care of my vehicle. Charles was very pleasant to deal with, and was very easy to deal with. His pleasing personality made me feel like I was valued as a customer. I will have no problems recommending Gray-Daniels Toyota to all my friends. W. Foster More

Service Dept When you open a dictionary to look up the word customer service there should be a picture of Charles Martin. I have bought numerous cars/Suvs and had When you open a dictionary to look up the word customer service there should be a picture of Charles Martin. I have bought numerous cars/Suvs and had them serviced at various dealerships. Without a doubt, Charles is the absolute best. A smile greets you and kind words are always there as he explains each step of the services to be provided. I work with over 225 sales people and work with over 35 customer service people each day in my job. Charles is the type person that each person in both sales and service should emulate. More

Great dealership and great service This is the third Avalon that I have bought from Gray Daniels, and have been more than satisfied with both the vehicles and the service. The servi This is the third Avalon that I have bought from Gray Daniels, and have been more than satisfied with both the vehicles and the service. The service department is efficient and speedy, and the work is more than satisfactory. The service tech, Mark, was very helpful in explaining the service provided and it was swiftly completed. Bobbie More

Service that was above and beyond all else. I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above and beyond with their service for my car. I was waited on immediately as I drove in and was treated with great respect. I can not express in words how the service department made me feel. My daughter has had great service on her Toyota and recommended them to me when I moved to town. Best recommendation that I have ever gotten. More

Outstanding service My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely sho My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely shown to the waiting area. I got my 79 year old mother seated and tuned the TV to kid channel for my 4 year old grandson. Then I brewed myself a cup of your delicious Starbucks coffee and settled in for the long wait. Suddenly Mr. Brister appeared and told me my vehicle was ready! I thought it was a case of mistaken identity! But no, my vehicle was ready in less than 30 minutes!! I will continue to drive the 2 hours to have my vehicle serviced here and when the time comes to purchase another one, Gray-Daniels is where I'll come!!! More

Outstanding service After getting a "maintenance needed" message in our Prius, we drove in without an appointment. Charles Martin was greeting us just as we got out of t After getting a "maintenance needed" message in our Prius, we drove in without an appointment. Charles Martin was greeting us just as we got out of the car. He was friendly, helpful and made us feel at home. He directed us to a very nice waiting area (nicer than most dealership waiting areas). Service was fast and we were on our way with no hassles. He explained the reason for the maintenance needed message and wished us well. More