Gray-Daniels Toyota - Service Center

Brought my 2010 Prius to check on a brake issue recall. I been reading a lot of noise online about a class action lawsuit involving 2010-2013 Prius's for brake booster problems and safety issues, that's what been reading a lot of noise online about a class action lawsuit involving 2010-2013 Prius's for brake booster problems and safety issues, that's what prompted me to take it in, mainly because of the safety issues. Got a call from Service advisor that it was not under any recalls, and said it would be $1,800 to fix the buzzing noise. I declined the repair, because other than the buzzing noise everything worked as it should, and I wanted to wait to here what the verdict was on the class action law suit. The Law Suit was filed April 3 2020 in US District Court for the Southern District of Ohio. My wife's Prius V has makes the same noise for the last 4 years, with no brake, ABS, or Traction Control lights on. My Landcruiser makes the same buzzing noise also, and has for the last 5 years, and no lights on the dash. When I brought my Prius in for the brake issue there were no lights on the dash, when I picked it up the ABS, Traction Control, and brake lights were on. Ask to speak to the Service Manager. The Service Manager had already had a 20 minute meeting with the Technician that was assigned to my Prius, before I walked in his office. It was pretty oblivious they had already made their mind up that they were going to stand their ground and do nothing about the lights being on. It is my opinion that they left the lights on so they could pressure me in to spending the $1,800. I have been going to this Dealer for more than 20 years, and was treated very good, even though there has been numerous Service Manager changes in the last several years. Since the new owners took over this Dealership, it has prompted me to seek another Dealer for my service work, and to refer my friends also. I'll give this new Service Manager about six months, if he makes it that long. More

I was very dissatisfied with technician that pulled my car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be professional for him too. I said something to ticket writer but sure nothing was said. I was mad enough to question wether I bring it back More

Personal service and attention to detail with each visit. Justin answers questions clearly with an understanding of car care. Justin answers questions clearly with an understanding of car care. More

Service advisor LaRaven Tucker, was very professional, courteous, and was very attentive to my needs. The young man who shares the office space with LaRaven, was super. He was the first person to approach courteous, and was very attentive to my needs. The young man who shares the office space with LaRaven, was super. He was the first person to approach me, answered my questions, and proceeded with my paperwork. Great teamwork. However, I would like to acknowledge the entire service department who was working on July 31, 2021. The department was super busy, but they managed it well from what I could see. More

Have always used the service dept because of Justin Roberts. He is always spot on with everything concerning our vehicles. We have purchased several vehicles from Gray Daniels through Timmy Woo. As lon Roberts. He is always spot on with everything concerning our vehicles. We have purchased several vehicles from Gray Daniels through Timmy Woo. As long as these folks are there we will continue doing business with you. Plus both are gentlemen and are always so nice to both my wife and myself. Keep it up but Justin Roberts is the best we have ever had to deal with for service. More

I bought a Toyota on 6-30. I lost one of the key fobs. I have called 9 times for help. No call back yet. I have called 9 times for help. No call back yet. More

Professional and knowledgeable staff. Service Rep was very friendly and professional. Service was performed in a timely manner. Service area was clean and provided plenty of run to work while waiting. very friendly and professional. Service was performed in a timely manner. Service area was clean and provided plenty of run to work while waiting. More

I took my wife’s Highlander in for an oilchange and the man came in and told me that I needed a front in alignment. He was the man who does the front in alignment. He told me that he saw wear on my tires a man came in and told me that I needed a front in alignment. He was the man who does the front in alignment. He told me that he saw wear on my tires and I took his word for it. Later on I was looking at the tires on the Highlander and I could not find any sign of add normal wear on them. And you know I have a problem with that. And for now on before I allow somebody to work on my vehicle I will check it for myself. I guess you could say I was stupid to take his word for it . far as I’m concerned, That was wasted money and stupidity on my part. That day, it began to erode my trust in people. I guess you have to trust people to a certain degree on things you can’t really really tell or see need to be done But this is something you can’t defend against, Or hide. Yes I like to people there at the dealership, but I don’t appreciate what this man did that day. I trusted him to tell me the truth, but I see that he deceived me.Next time someone tells me that particular thing I will tell him that I’m from Missouri always in there and I will tell him to show me what he is talking about More

Great Care and Service that Exceeded my Expectations. Very clean Dealership with professional service. Justin was very friendly, professional and showed me that he truly cared. Thank you Justin, continue Very clean Dealership with professional service. Justin was very friendly, professional and showed me that he truly cared. Thank you Justin, continue to exceed customer expectations. More

Service was quick and efficient. The service person was very friendly. I didn't have to wait a long time. The service waiting area was also very accommodating. very friendly. I didn't have to wait a long time. The service waiting area was also very accommodating. More