Went in for an oil change and came home with a new vehicle! Generally dislike the car salesperson vulture routine. While waiting for service to be completed, wandered around looking at vehicles. Spotted a pre-owned Jeep that we were considering as a potential purchase way down the road. Pam appeared and asked if she could answer any questions, and then disappeared. That was a very good move on her part! Because there was no pressure, the next move was mine. Took the Jeep for a test drive, and Pam made the purchase happen. She was very easy to talk to, friendly, and established a good rapport immediately. It was the most positive experience at a car dealer yet!