Green's Toyota of Lexington - Service Center

I have had two Toyota 4Runners, an 05 and my current 07 which I love. I'm the Sales Manager for a large Commercial and Industrial HVAC company and I drive about 30-40,000 miles per year, so I'm always get which I love. I'm the Sales Manager for a large Commercial and Industrial HVAC company and I drive about 30-40,000 miles per year, so I'm always getting my oil changed. I wouldn't let anyone else touch my 4Runner other than Green's Toyota. There is another Toyota Dealership in the area, but hands down I prefer Green's. I have been a service customer for 5 years now and Marion Bailey has been running the Service Department since I have been going their and he runs a tight ship and is second to none as far as I'm concerned. His service team has always been friendly and helpful with my regular service as well as any recommendations for my 4Runner. For the most part I have been dealing with Carrier Walker and Suzanne Chapman as my two service advisors. Although, I have been helped by other service advisors I have been very happy with the other service advisors as well. It's like one big happy family as they call me by name when I enter the service department. I have recommended many people to Green's because of my positive experiences that I have had. I'm glad there is a place where I can share my positive experiences hopefully this will get back to the people at Toyota and will reflect positively on Green's. Sincerely, Jeff Hester More

Took my recently purchased (< 2 weeks) van, that I purchased from Green's Toyota, into their shop for a intermittent problem where the van would die off after starting. The service provided by Green' purchased from Green's Toyota, into their shop for a intermittent problem where the van would die off after starting. The service provided by Green's was horrible. The "service representative" did not listen carefully to the problem description, and did not return my calls for several hours. He showed no interest in really trying to understand and solve the problem and was dismissive, loud, rude and defensive over the phone. The final straw was 1) they were incapable of definitively diagnosing the problem and therefore it would not be covered by the wonderful extended warranty that the salesman from Green's Toyota had sold me when I purchased the car less than 2 weeks ago, 2) They guessed that the problem might be a widget, engine, valve, gasket thingy that needed replacing and the part would cost $300 plus labor. But, it would all have to be out of pocket because the warranty probably wouldn't cover it because they can't get a definitive diagnosis - how convenient (for them). I finally decided to have the car towed to a different Toyota shop where hopefully they will be more polite and more competent. It would be difficult to be less. In conclusion, I will try to avoid any and all dealings with Green's service department (especially the person mentioned above) and will probably never purchase a car from them ever again either. Unfortunately I also purchased the service agreement that pays for oil changes etc so I may have to go back to Green's for that but if so, hopefully they will be able to diagnose and perform an oil change without keeping the car for 4 days. My only consolation is that I'm not the first person who has been cheated by a used car dealership. And, hopefully my review will direct other people to different places to buy and service their cars. More

Ever since I bought my 2002 Toyota Camry LE (Silver) from Green's (which by the way.....I got an AWESOME deal!!)...I have had it serviced and detailed at the dealership. In complete honesty, I would agree th Green's (which by the way.....I got an AWESOME deal!!)...I have had it serviced and detailed at the dealership. In complete honesty, I would agree that Green's Toyota of Lexington is by far one of the best dealerships I have ever been to. Whenever I need service done, it is done promptly and the service gets fixed without fail. Right when you drive your vehicle in the service door, you will be treated nicely.....and I mean really nice!!! My service specialist, Mike Kirk, is one awesome specialist. I would recommend him for anyone! All service technicians try their best to listen to your problem and offer reasonable prices for the repair. Most minor repairs can be fixed right on the spot without even having to wait at all. When I have to get my car detailed at their service center, I am treated like royalty........I would have my car babied like no other from inside to out including under the hood. I have gone back there ever since and will be for a LONG time! I would also agree that Green's Toyota salesmen are very friendly and they try their best to get the lowest price on a car for you. Unlike Toyota of Nicholasville......where they rip every one off.....Green's is the best Toyota experience you can ever have! More