Reason for Visit: Sales
I recommend this dealer: No
My Review of Green's Toyota of Lexington:
When I made an appointment with a sales rep to talk about buying a new car, I had already decided on the exact model and features I was looking for. I had done my research, and I knew exactly what the dealer's costs were on my chosen car, and what a reasonable "sale" price would be. I knew the value of my own trade-in, and made sure that I was honest in evaluating the trade.
My sales rep and the sales manager both presented me with figures that were SUBSTANTIALLY above the invoice price of the car. They both argued when I pointed out their error, and only relented when I pulled out my own paperwork showing the true invoice pricing. They were actually trying to charge me 12.5% ABOVE THE STICKER PRICE. They also played around a whole lot with the value of my trade-in. After some hard-nosed haggling (I was prepared to get up and leave), we agreed on a price. I got it in writing that there would be no "add-ons" or service charges, and that the price we had negotiated was the actual price except for tax and the actual motor vehicle fees.
When I went in the next day to sign the paperwork, I noticed a $365 "service" charge pre-printed on the sales paperwork. I balked. I reminded them that they had agreed to no additional charges. The finance manager outright lied to me and said that this was a valid state licensing fee. I asked him if this was a fee required by law, or if it was a dealer add-on, and he again lied. What can I say -- they tricked me. One of the oldest scams out there, and as usual, they figure that once it gets time to sign the final paperwork, the customer either won't even notice the additional charges or won't want to waste any more time over a few hundred dollars.
The dealership forgot to give me temporary tags for my new car. I had to go in to get the tags after a weekend of driving without any tags (illegal!!!).
It's been 11 days since I bought the new car, and I have had 20+ calls from the dealership in the past two weeks. The finance department has called (I paid cash, but they kept hounding me to finance through them); my sales rep has called, I've had hang-ups on my voicemail from the dealer's number.
I like my car. I will never deal with Green's Toyota again for any reason. There are several other Toyota dealers in and around Lexington--my recommendation is to try any one of them and run (don't walk!) from Green's. It's not worth the lies and aggravation.
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