Back

Singing River CDJR

Florence, AL

3.2
444 Reviews

2354 Florence Blvd

Florence, AL

35630

Directions

By Type

Showing 444 reviews

October 19, 2024

False advertising vehicles to get people in the door to rip them off and try to sell something they don’t want. Do not go and waste your time on these liars. More

by chacenme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t know name
August 28, 2024

I had a very disappointing experience. I ordered a part and they sent me the wrong part then tried to blame me for ordering the wrong part. They then said the parts manager was out for ext More

by upsmanbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Oliveros
September 13, 2023

Called today (13 Sept 2023) to schedule maintenance for my 2007 Chrysler PT Cruiser, and was told that they do not work on vehicles earlier than 2008 models. I was shocked. My wife has a 2004 Honda, and t More

by stonewall.1863
Recommend Dealer
No
Employees Worked With
Bryan Stratton
Sep 14, 2023 -

Singing River CDJR responded

We are sincerely sorry for the inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our Service Manager, Ronald Holby via email at ronaldholby@greenway.com.

Sep 15, 2023 -

stonewall.1863 responded

I said all that needed to be said in my review. There cannot be much difference between a 2007 model and a 2008 model. If the Honda dealership can still work (happily I might add) on a 2004 model, why can't you? If you are indeed a Chrysler establishment, I don't care if my CHRYSLER is a 1955 model or a 2007 model, y'all should be able to work on it, especially since I've already spent over $5000.00 dollars at your dealership on this car and it still is having problems. Are your mechanics so ill-prepared that they don't know how to work on older cars? I'm a disabled American vet and I need a reliable car, so that is why I am through with Chrysler and will move on to another brand.

July 13, 2023

This was absolutely the worst experience to date (7/13/2023), and I didn't think it could get much worse. 2022 Ram 3500 in for fuel filter change, dip stick recall and tire rotation. Dropped the More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall the names now as I was so frustrated, but both worked the desk.
Jul 13, 2023 -

Singing River CDJR responded

We sincerely regret to hear that you had a negative experience with us. In an effort to better assist, we would appreciate an opportunity to speak with you. Please reach out to our Service Manager, Ronald Holby via email at ronaldholby@greenway.com.

March 05, 2023

I had a very disappointing experience. After communicating with Jennifer Armstrong at great lengths (email, text, & on the phone), I was absolutely shocked when I arrived at the dealershi More

by Andie
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jennifer Armstrong, Benjamin, another can't find him.
Mar 06, 2023 -

Singing River CDJR responded

We are sincerely sorry for the inconvenience you've faced. We take customer satisfaction seriously, and we are disappointed that you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please reach out to our General Manager, Chris Jordan via email at christopherjordan@greenwayauto.com.

Mar 06, 2023 -

Andie responded

I am happy to email you. I hope that my experience can help prevent this from happening to another potential customer. I am not sure what Ms. Armstrong thought would happen when I arrived and saw the vehicle in the condition that it was in. There is no way I would purchase a vehicle in need of repairs. Benjamin felt the asking price took into consideration the condition of the vehicle; we disagree. $30,000 is a considerable amount of money. We do not expect perfection when purchasing a used vehicle. I specifically asked questions about the shape of the vehicle and assured there were none. I agree with your employee that the Durango shouldn't have been on the lot with issues that needed attention. Thank you for your time and attention.

January 23, 2023

Great help and support. Jon Duster did great in talking me through getting exactly what I was looking for. I definitely recommend him if you’re looking for a vehicle. More

by ministerwesthompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Duster
Jan 25, 2023 -

Singing River CDJR responded

Thanks for the great review. Please let us know if you need anything else in the future!

January 18, 2023

Great conversation and knowledge about the car and not pushy about it nice and pasent Benjamin sanders More

by Nkorink1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin sanders
Jan 25, 2023 -

Singing River CDJR responded

We are so glad to hear this! We appreciate you!

January 15, 2023

Purchasing a vehicle was quick and professional. Benjamin Sanders was knowledge about the process and cool guy to talk to during paperwork processing. More

by cbailey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Sanders
Jan 25, 2023 -

Singing River CDJR responded

We are so happy to hear this! We appreciate you!

January 14, 2023

Benjamin Sanders was very helpful, plus he brought me snacks. Nice guy and a great person. More

by baileyclaudia76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Sanders
Jan 25, 2023 -

Singing River CDJR responded

We are happy to hear that Benjamin could help! We appreciate you!

September 11, 2022

Terrible dealership. Rude salesmen, poor service department, gets over on new buyers. Marks their cars up to get more money for themselves. DO NOT GO HERE!! EVER!! More

by Decaturk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Stratton
Oct 06, 2022 -

Singing River CDJR responded

We are so sorry to hear this! Please reach out if you need anything!

1
...