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Greenway Ford

Orlando, FL

3.6
1,176 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,176 Reviews of Greenway Ford

December 13, 2022

Serviced my Ford F150 efficiently and I think for a reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints More

by corinne43211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frieda customer relations was helpful, friendly and brought snacks🙂, Robert Poley
Dec 13, 2022 -

Greenway Ford responded

This feedback means a lot to us! Thank you for choosing Greenway Ford and for sharing your positive service experience. We hope to see you again down the road!

December 13, 2022

Es muy buen dealership allí he comprado mis 2 carros y son muy buenos, hay personas muy amables. More

by SANDRA1986.SA58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charidy Matos
Dec 13, 2022 -

Greenway Ford responded

Gracias por la reseña! Apreciamos el apoyo y esperamos trabajar con usted en Greenway Ford en el futuro!

December 10, 2022

Charidy took my complaint seriously from the last visit. She called me and offered her assistance to resolve my concern. She followed through and walked with me every step of the way. She kept me informed w More

by jay.chahine
Recommend Dealer
Yes
Employees Worked With
Charidy Matos, Frank Bitar
Dec 12, 2022 -

Greenway Ford responded

Hello Mr. Chahine, thanks for sharing! We're glad to hear that Charidy worked hard to take excellent care of you and deliver the best customer service you've received. We appreciate you giving us the chance to assist you and turn your experience around. We are glad to have your business, and we hope you have a happy holiday season! --Greenway Ford team

December 09, 2022

I came for a recall and had to leave car overnight and they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is ve More

by Grendel
Recommend Dealer
Yes
Employees Worked With
Mrs Smith Manager of Shuttle services, Robert Poley
Dec 09, 2022 -

Greenway Ford responded

It sounds like your recent experience with us went off without a hitch! We will be sure to pass along your kind words to Robbie and the Greenway Ford team for all of their help. If there is anything else we can do for you, please reach out!

December 08, 2022

Charidy IS the face of greenway Ford. I love her I always ask for her because get it done Right More

by luzalba6353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charidy Matos
Dec 08, 2022 -

Greenway Ford responded

Thank you for this great review of Greenway Ford! Charidy and the team look forward to working with you again down the road!

December 07, 2022

Our experience was good, they gave us a decent price for our trade and we’re willing to work with us on pricing for a new Bronco Sport. More

by Barrowjohn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Benjamin
Dec 07, 2022 -

Greenway Ford responded

Mr. Barrow, thank you for the review! We are so glad to hear that you found the right vehicle working with the Greenway Ford team. Drive safely in your Ford Bronco Sport, and we hope to see you back again down the road!

December 06, 2022

Best Service you can receive Abel was great in taking care of my car and getting me a ride home. Car was not ready on time because of parts being delayed so I was able to get a rental because of a medic More

by leothelion40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
Dec 06, 2022 -

Greenway Ford responded

Thank you for your trust and loyal business! We are thrilled to hear that Abel has taken great care of your SUV. It means a lot to us here at Greenway Ford. We look forward to working with you again down the road!

November 28, 2022

The worst bought that i do in Florida. Cheap service the price in the unit but the dealer fee too way expensive charge you stuff you don't use . And the employees fight with the customer More

by Glas_francisco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rafael Caputis, Josh Mowrey
Dec 09, 2022 -

Greenway Ford responded

This review is concerning to receive. We strive to deliver a professional and accommodating purchase experience, and it is disappointing to see that we have left the wrong impression. It is never our intention to overcharge our guests, and I would appreciate another chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, David Nelson - Sales Customer Relations Director - 407-275-3200 x4357

November 27, 2022

I was completely satisfied with the servers I received from Ford, Robert was very precise in what service work I was going to have done on my 350 lariat and how long the work may take . I’ve been dealing More

by Joesam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 27, 2022 -

Greenway Ford responded

A big thank you from our team here at Greenway Ford for the five-star review! We greatly appreciate all customer feedback and are delighted to hear Robert took good care of you and your 350 Lariat. Our team looks forward to seeing you again for any of your automotive needs, and wishes you the safest of travels!

November 22, 2022

The service is real bad. I brought my truck to them and spent 10,000 with them plus 2000 more thousands on the rental car and they had my truck 6 weeks. Plus they damage my More

by PCYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Cruz
Nov 22, 2022 -

Greenway Ford responded

I am so sorry to hear about your experience and that we have not met our high standards of service. Our goal is to deliver timely, thorough, and proactive care, and it's very disappointing to see that we let you down. We will be sure to discuss your feedback as a team so that we may work towards improving our process going forward. If there is anything else you would like to share, please know I am always available to chat. Thank you, Phil Tidona - Service Experience Manager - 407-275-3200 X4428

Nov 22, 2022 -

PCYANT responded

I think you guys should send me the money I spent on my oil change and alignment back to me.

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