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418 Reviews of Greenway Ford - Service Center
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August 12, 2025
I took my truck into Greenway Ford for the recall on the transmission. They told me I needed to do the re-scan for the recall and that would finish everything that the recall involved. But unfortunately, th transmission. They told me I needed to do the re-scan for the recall and that would finish everything that the recall involved. But unfortunately, that wasn’t true. My cousin works at Ford and has clearly stated that there’s a rescan a new valve that’s supposed to go in and a new wiring harness that’s supposed to go in and if that still hasn’t fixed the ongoing problem Ford was supposed to replace the transmission free of charge. They did not do the valve or wiring harness and had me do a diagnostic that cost me 80 bucks just for them to tell me that I need to pay them to replace the transmission. I will never take any of my vehicles to Greenway again or make any future purchases. They also have horrible customer service. I sat there waiting 25 minutes for them to bring my truck around when there was five employees sitting there waiting to bring vehicles around just to see them finally bring my truck around, stomping on the gas and pulling in. More
by Trey Terrill
Employees Worked With
I don’t remember the name
July 18, 2025
Tell you one thing or do another. Did rotate my tires when they said they did, this was covered with our warranty Did rotate my tires when they said they did, this was covered with our warranty More
by dfgrump
Employees Worked With
June 27, 2025
Backup camera goes black. Car under warranty. Left it there to fix 6 days later they finally working on it. I could've drove my car til the part came in. Others say the part m Car under warranty. Left it there to fix 6 days later they finally working on it. I could've drove my car til the part came in. Others say the part may not be the problem. I have less then 19,000 miles. They make you wait for the warranty to cover it. If I paid out of my pocket my car would be ready. I like fords but my next car will not be a Ford. 50,000 for a car that fords warranty is making me wait. More
by mc
Employees Worked With
Archie
December 20, 2024
I bought an F150 and they offered me motorcycle and gearbox insurance, then my engine had a problem, I took it there and they lied saying there was water in the filter and refused to change it, I just gearbox insurance, then my engine had a problem, I took it there and they lied saying there was water in the filter and refused to change it, I just didn't give zero stars because at least the attendant Ivanna was very kind, it's a tip, never take out insurance with them! More
by brunogkm7
Employees Worked With
Ivanna
December 12, 2024
Avoid the service department. They snapped a lug nut key and told us they would replace it and call back. That was 16 days ago. Called today and finally get through to Robbie, They snapped a lug nut key and told us they would replace it and call back. That was 16 days ago. Called today and finally get through to Robbie, the service advisor who basically told me it was our fault, was confrontational and said perhaps we ‘shouldn’t have service here’. Abysmal service. I’ve bought 5 fords in my life and currently own 3. There will not be another. More
by Hadbetter
Employees Worked With
Robbie
September 29, 2023
I have nothing but regret with this dealership. I paid the dealership for a simple oil change and have had nothing but expenses, ruined pavers in my driveway and empty promises. The tech that ch I paid the dealership for a simple oil change and have had nothing but expenses, ruined pavers in my driveway and empty promises. The tech that changed the oil in my car spilled oil all over the engine, did not clean it and sent the car out. I was smelling burning oil for days before they figured out that the technician that changed my oil was incompetent. Then, the dealership sends out a Jim Rebera who never follows through with the work promised by the dealership. I now have oil stained pavers in my driveway and issues with my HOA because the dealership's technician did sloppy work. What's crazy is that Jim thinks that cleaning the pavers with Muratic acid is a good idea. That way, after he removes all color from the pavers and washes the acid down the driveway, the dealership can pay to replace my entire driveway. I have never seen such an unprofessional place of business. Jim stood in my driveway and made empty promises about not quiting until I was happy. Guess what? Jim just like the dealership and their management lied. I am still owed $150.00 that I paid for pressure washing the driveway. This dealership is xxxx. All I need is for them to fix what the sloppy technician did. More
by b2000s81
Employees Worked With
March 06, 2023
Great experience, and customer service. My representative went above and beyond, I'll definitely be returning for all my service appointments. My representative went above and beyond, I'll definitely be returning for all my service appointments. More
by Daniel700400
Employees Worked With
Shane Karl
March 03, 2023
Robert was great to work with! He was fast and upfront with my Ford Ranger issue. He was fast and upfront with my Ford Ranger issue. More
by adgmusic000
Employees Worked With
