My Review Of Greenway Ford:
I post the negative experience I had at AutoNation Ford to put my POSITIVE experience at Greenway Ford into perspective!
I went to AutoNation Ford in Sanford, FL and worked with a sales consultant named Esteban Ramirez. They had several Mustangs in the showroom. We started working on the specific details & I settled on a Black GT Premium with Saddle Leather & no other options.
Esteban looked in his system and found an exact match to the car I wanted at a dealer in West Palm Beach. He went off to the Sales Manager's office, came back about 10 minutes later, and said "yes, we can get that car. I can have it here in 72 hours". I said, ok let's work on the numbers.
After working the pricing, my final all-in total was $32,700. I said "Write up the paperwork." About 1/2 hour later, my paperwork was all signed, and I had put a $500 deposit on the car in anticipation of having it in about "3-4 business days". I said there was no rush as I had to take care of the financials with the bank anyway.
15 days later, and after my having to send no fewer than FIVE emails requesting updates, I was told they couldn’t get my car and they “had no other options for me.” (EXACT WORDS FROM EMAIL)
I was basically told that they didn't want to try and do anything to earn my business. Options I would have been willing to consider were 1) waiting for another car that matched my criteria; 2)Possibly picking a different car color/option (I also liked the Race Red one I test drove); or 3) ORDERING a new car built from Ford specifically the way I wanted it configured.
I called Greenway Ford to see what options they had. He talked with a man named Chris Paul, who called me and said "let me do some research and get back with you". I told him I'd come down Saturday around 10am to discuss options.
I met Chris around 10:15am and he said "Great News! I think I found the exact car you're looking for. He pulled out the paperwork, and presented me with the details for THE EXACT SAME CAR (matching VIN#) that I had paperwork signed for at AutoNation.
I said no, this must be a mistake - I already have this car on order at AutoNation, and they said the dealer wasn't going to release it. He said, no, his sales manager checked, and they could come get it today if they wanted. I said ok, let's talk price.
Long story short, the delta between the two dealers was about $380. I had him bring me the Director of Sales Rich Roberts to look me square in the eye and tell me that this wasn't going to be a repeat of AutoNation. They promised I could have the car by this time tomorrow. I said ok, go get the car, and I'll sign the paperwork now.
Sunday morning I went down to Greenway and sure enough - there was the car, complete with the Mullinax decal right on the car. VIN number matched the paperwork, and there was nothing wrong with the hood. We finalized paperwork, went through the technical specs of the car, and off I went. It took a grand total of 1 1/2 hours from the minute we walked in the door on Sunday to being on our way. I went straight to AutoNation to go get my deposit refunded.
The folks at Greenway Ford have been wonderful - from Chris Paul to Rich Roberts all the way up to Lee Mitchell, the General Manager - all have been fantastic to work with! THIS is how a dealership should be. I am honestly surprised to read the negative reviews. This was not my experience at all. Very laid back, casual, friendly, low pressure, helpful, positive....I would have to say the opposite of what I've experienced at other dealerships in town. Give GREENWAY a chance, and tell them Fred sent you - you'll be glad you did! I promise!
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