My Review Of Greenway Ford:
I recently acquired a used light truck for my business. Over the past few weeks, I have visited your parts department to purchase a few accessories for the truck, in this particular case, splash-guards, front & rear.
Leo in your parts department was particularly helpful and courteous, and it was appreciated. However, and unbeknownst to me, the splash-guards could not be installed because they were missing the hardware that would attach the guards to the truck.
The problem, and I like to think I am a reasonable smart guy, I could not figure-out how to get the hardware on the truck for the front splash-guards; either did Leo or your Service Dept. -- However, the Service Dept sent me to the ‘Reconditioning Center’.
As I was walking into the building a fella was walking out and asked if he could help me. I explained my dilemma and he took a look at my truck, even looking underneath the truck. He asked if I could wait for a few minutes and he would take it to the back and have one of his folks look at it. -- It wasn't my intent to have them install the guards as I had already paid a lot and wasn't interested in paying anymore…
About 20-minutes later, he brought my truck around with the splash-guards installed; what a surprise. He told me that I needed to get under the truck to see how they fit, so while they were there they simple installed them, no cost…
I thanked him and asked for his business card. He was your Reconditioning Director, Brian Peterson. A nice young man who obviously knows how to take care of business.
I appreciate the professional courtesies extended to me by Mr. Peterson and Greenway Ford and will continue to patronize Greenway Ford for my truck needs.
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3/4/2013 3:58:48 PM
Thanks so much for the feedback and kind words, JR! I am happy to hear our parts and service department was helpful with your recent automotive needs. Our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership, and I am happy to hear Brian was able to gain your trust in our business. We look forward to servicing your future automotive needs! Please do not hesitate to call us if you have any questions or concerns. Also, be sure to connect with us on Facebook and Twitter for exclusive content.