Greenway Ford

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Greenway Ford:
I went to Greenway Ford looking for a particular F150 in the color,equipment,powertrain,option combination I wanted and they were able to get me exactly what I wanted. They also were flexible on the pricing unlike some of the "so called" low price dealers. I go back there again it was worth the drive from Apoka.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Greenway Ford:
I have taken my 2005 Mustang in six times for four problems, and one is still not fixed. The only thing they've correctly handled the first time was a bad battery--and that took several hours to determine when I'd correctly diagnosed the problem in a few minutes. There seems to be little or no communication between employees as I get conflicting information from different people every time my car is there. Time-to-repair estimates have always been wrong and they don't call me back when they say they will. They put nearly 200 miles on my car during one service visit and gave it back to me with the low fuel light on. If they keep the car overnight it's covered with a greasy film when I get it back. One service advisor tried to tell me a known problem with a 6-month-old TSB was my imagination. It's been four months since they claim they ordered a replacement stereo head and they just called yesterday to say it's in--but they also said that three months ago and it turned out to be the wrong part, which they didn't discover until 45 minutes into what they'd said was a 30 minute repair. After I said "give me my car back" it was ready within a couple of minutes, proving they hadn't even started to remove the old stereo yet, it had just taken them 45 minutes to open the box. Their routine maintenance is about double the price of local shops I trust on those occasions when I'm too busy to do it myself, or when expensive special equipment is required. Everyone there is friendly, but so far as I can tell no one there is competent.

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