Read Reviews Greenway Ford

Greenway Ford

Greenway Ford

9001 E Colonial Dr.
Orlando, Florida 32817


(407) 515-6485

Greenway Ford
Manufacturer: Ford

Write a ReviewWrite a Review

  • Customer Service:

    4.1
  • Quality of Work:

    4.2
  • Friendliness:

    4.2
  • Overall Experience:

    4.0
  • Pricing:

    4.1

24-Month Rating

based on 96 reviews

4.1

4.1 out of 5

250 lifetime reviews

Greenway Ford

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Certified: Greenway Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Greenway Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Greenway Ford

Redefining the car buying experience. Greenway Ford is Orlando's largest Ford dealership. Our full-service facility includes sales, service and collision. The master-certified technicians in our state-of-the-art Service Center have the knowledge and experience to service any make and model of vehicle, while you relax in our lounge watching TV, or surfing the internet using our complimentary Wi-Fi. Our Collision Center provides the highest quality work whether a fender bender or major repair.

In our resort-style sales showroom, our courteous, professional, knowledgeable, and no-pressure sales consultants are dedicated to providing each of our guests with an exceptional experience. The selection of a new or quality pre-owned vehicle is based solely on your needs and desires. As part of the Greenway Automotive group we have unsurpassed inventory and access to 1000s of vehicles. At Greenway Ford our singular focus is you and our singular goal is your complete satisfaction. We invite you to visit us today and see for yourself how Greenway Ford is redefining the car buying experience.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 11:00 AM - 7:00 PM


Service

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed


Our Amenities

Express Service Drive-In Service
After Hours Drop-Off Instant Financing
Free WiFi Rental Car Service Onsite
Free Coffee Parts Store
Cable TV Shuttle Service
Children's Play Room Television
Customer Lounge Area Vending Machines

fordmom
3/29/2013 10:08:10 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
agusto
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Greenway Ford:

my husband and i went into the dealership to buy a hybrid.
they introduced us to agusto.
he took us and showed us the models that they had on hand and
explained the differences to us.
i had looked on line and was interested in the c max but only
wanted the candy blue color. the dealership only had one on hand so
we test drove that one and agusto went over all the features on the car.
that one was more than i wanted to pay so agusto went on there computers to
try and find me another one. he said there was one coming into the store in a couple
of days so i was able to get that one. i was extremely happy.
sincerely,
louise estus

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NYgiants218
3/6/2013 7:52:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dale Hagerman
Ric Roberts and Kevin Fosher
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Greenway Ford:

I inquired online about a 2013 Fusion and came in and worked with Dale Hagerman, he was very polite and professional, we test drove the car and I knew it was the one I wanted. I then came in contact with Ric Roberts the manager, I really appreciated his honesty and upfront pricing and the amount which I was given for my trade. When I went to finalize the deal in Finance, I worked with Kevin and he was also very professional, He walked us through all of our options and in the end we left having a great experience. I am very happy with my Fusion and will be recommending you guys to everyone I know! Thanks again!

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Response From: Greenway Ford
Added: 3/12/2013 11:49:29 AM

On behalf of all of us at Greenway Ford, I would like to thank you for writing this great review about our dealership! I am happy to hear that you enjoyed your experience with Dale and that he was helpful during your entire purchase. I will certainly pass on this great feedback. We look forward to servicing your future automotive needs! Please do not hesitate to call us if you have any questions or concerns, and be sure to connect with us on Facebook and Twitter. Thanks again for the review and recommendation, and congratulations on your new Fusion!

Sincerely,
David Nelson
Director
Customer Relations

Twitter
jrbcivil
3/2/2013 12:47:48 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian Peterson & Leo (?)
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Greenway Ford:

I recently acquired a used light truck for my business. Over the past few weeks, I have visited your parts department to purchase a few accessories for the truck, in this particular case, splash-guards, front & rear.

Leo in your parts department was particularly helpful and courteous, and it was appreciated. However, and unbeknownst to me, the splash-guards could not be installed because they were missing the hardware that would attach the guards to the truck.

The problem, and I like to think I am a reasonable smart guy, I could not figure-out how to get the hardware on the truck for the front splash-guards; either did Leo or your Service Dept. -- However, the Service Dept sent me to the ‘Reconditioning Center’.

As I was walking into the building a fella was walking out and asked if he could help me. I explained my dilemma and he took a look at my truck, even looking underneath the truck. He asked if I could wait for a few minutes and he would take it to the back and have one of his folks look at it. -- It wasn't my intent to have them install the guards as I had already paid a lot and wasn't interested in paying anymore…

About 20-minutes later, he brought my truck around with the splash-guards installed; what a surprise. He told me that I needed to get under the truck to see how they fit, so while they were there they simple installed them, no cost…

I thanked him and asked for his business card. He was your Reconditioning Director, Brian Peterson. A nice young man who obviously knows how to take care of business.

I appreciate the professional courtesies extended to me by Mr. Peterson and Greenway Ford and will continue to patronize Greenway Ford for my truck needs.

JR'''

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Response From: Greenway Ford
Added: 3/4/2013 3:58:48 PM

Thanks so much for the feedback and kind words, JR! I am happy to hear our parts and service department was helpful with your recent automotive needs. Our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership, and I am happy to hear Brian was able to gain your trust in our business. We look forward to servicing your future automotive needs! Please do not hesitate to call us if you have any questions or concerns. Also, be sure to connect with us on Facebook and Twitter for exclusive content.

Best,
Sharon Walker
Service Director

Twitter
molina1
2/27/2013 1:18:09 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Troy Burns
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Greenway Ford:

My family and I came in about 3 weeks ago and waited arcoss the street at the smaller dealership for about an hour for a spainsh speaking sales person. Troy Burns came over not a lick of spanish in this young man but he was well informed about the car I was looking at.I did not buy at that time but because of the great impression he left on me and my family we returned and purchased a car from Greenway Ford a couple of days ago. Troy thanks for all your help.

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Response From: Greenway Ford
Added: 2/28/2013 6:44:45 PM

Thanks for sharing your feedback with us! I am glad to hear that Troy was so helpful and informative during your recent purchase. Our number one goal is attaining 100 percent customer satisfaction, and I am happy that Troy was able to make you feel at-ease. Don't hesitate to contact us for any of your automotive needs. We hope to see you at future sales or service appointments!

Thanks again for the review and rating,
David Nelson
Director
Customer Relations

Twitter
key64
2/26/2013 9:21:22 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
DIEGO BARROSO
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Greenway Ford:

I LOOKING FOR A CAR TO BUY AND I MET DIEGO,AFTER I SUBMIT ALL THE PAPER I DIDN'T GET APPROVED BUT ,BECAUSE I LIKE THE ATTENCION I WILL RECOMENDED THE DEALER TO MY FRIEND AND FAMILY.

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Response From: Greenway Ford
Added: 2/28/2013 5:51:26 PM

We truly appreciate you taking the time to leave us this great feedback! I am happy to hear Diego was helpful throughout your visit. We strive to provide exceptional customer service in all aspects of our dealership, and I am glad Diego made you feel taken care of. We hope you will continue to come to us for any of your automotive needs! Follow us on Facebook and Twitter to stay current on our latest news and special offers!

Sincerely,
David Nelson
Director
Customer Relations

Twitter
vegaolga
2/25/2013 7:24:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
DIEGO BARROSO
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Greenway Ford:

Excellent all the attention and assistance of the seller for getting the car I wanted was fabulous, as was the support of all staff assistance for the purchase of the car, and you pay the cost happy when the seller takes the time and attention to give good service. Thanks Diego

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Response From: Greenway Ford
Added: 2/26/2013 7:14:55 PM

Thanks so much for the feedback! I am happy to hear that your recent purchase went so well with Diego. Our team strives to provide excellent customer service and get our customers the best deal possible. I am glad to hear Diego was helpful and accommodating throughout the car-shopping process. We look forward to seeing you for your future automotive needs. Be sure to find us on Facebook and Twitter for exclusive offers and updates!

Thanks again for the review and rating,
David Nelson
Director
Customer Relations

Twitter
alex_19h
2/15/2013 3:54:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Abner Jackson Internet Sales Manager
  • Customer Service:

    3
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    2.0

My Review Of Greenway Ford:

Absolutely a terrible experience every time I got out of the dealership since the moment I bought the car was terrible, they had me going for weeks and every time was horrible. they only care to sell cars without customer service or the necessities of the clients.

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BedsaidaSoto
1/16/2013 9:21:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
abner jackson jr
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Greenway Ford:

best sales person ive ever had very understanding work with us without putting pressure got us the deal we wanted thank you and may god bless you and your family mr mrs rafael soto thanks again for our 2013 edge

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Response From: Greenway Ford
Added: 1/18/2013 11:19:55 AM

Thanks for the kind words! I am glad to hear that you had a great experience during your recent sales visit. Our team strives to create a relaxing atmosphere when shopping for a new car, and I am happy that is what you experienced! Congratulations on your new car! We hope to see you in the future for your automotive needs. If you have not already, please connect with us on Facebook and Twitter.

Thanks again for the review and rating,
David Nelson
Director
Customer Relations

Twitter
rgrubert
12/22/2012 3:10:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Teresa
Eddie & Robert
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Greenway Ford:

From the first time I spoke with Teresa until all the paperwork was completed, we were treated with kindness and respect. Eddie was our salesman and we could not have asked for a better guide to a wonderful sales experience. We have purchase several vehicles thru the years but have never had a better relationship. Way to go!!!

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Response From: Greenway Ford
Added: 12/26/2012 6:23:14 PM

Thank you so much for the positive feedback! I’m so glad we were able to provide you with such a great shopping experience at our dealership. We strive to make sure our customers receive the highest quality care and support when they are searching for a new or used car. It’s great to hear that our sales team members gave you a pleasant experience! If you have any questions or need anything else, just let us know. Also, don’t forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Thanks again!

Sincerely,
David Nelson
Director
Customer Relations

Twitter
'Doc' Snider
12/22/2012 2:39:04 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eddie Faraldo
Robert Hoffman
Diego Barroso
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Greenway Ford:

I had googled F-150 Lariats for the Orlando area. There were four dealerships that had a vehicle I was interested in. I 'contacted' the dealership through the internet and had immediate responses from two. The first was a dealership in Bartwo, FL. While the internet sales rep was pleasan, I was not satisfied with the answers to questions I had asked. The other contact was Diego Barroso, the internet sales rep for Greenway Ford. I exchanged several e-mails with him and also discussed the vehicle I was interested in on the phone. I set a late afternoon appointment. Upon arrival we met with Eddie Faraldo. I must say that his pleasantness, ability to answer all my questions and non-confrontational behaviors made this car buying experience a pleasant one. I have owned oer 30 cars during my lifetime and most of the negotiations were adversarial. Not so with Eddie. At the end of our negotiations I felt that i had received fair value for my trade and that the dealership had sold me a vehicle market priced. I had done a considerable amount of research on this truck and on my trade. My wife and I were both very pleased. We next met with Robert Hoffman in Greenway's credit department. Even though this was a cash deal someone had to do all the paperwork transferring the new truck to us and that was Robert. Again, a very affale employee who was efficient, courteous, and helpful. Bottom line, both my wife and I joked on the way home how much fun we had buying a new vehicle. What a change from the past.

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Response From: Greenway Ford
Added: 12/26/2012 6:23:59 PM

We really appreciate you sharing your great feedback about our dealership! Customer input is an important part in helping make our service the best it can be. I’m happy to hear that you and your wife were pleased with your car buying experience. Buying a new or used car can be stressful, so our team is dedicated to giving our customers the best service and support possible. If you need anything else, just let us know! Please also check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership.

Take care,
David Nelson
Director
Customer Relations

Twitter

Reviews 11-20 >>