Greenway Ford - Service Center

Service is horrible. Communication is non-existent. The repair took 7 times longer than they told me. The service manager couldn't have cared less. Communication is non-existent. The repair took 7 times longer than they told me. The service manager couldn't have cared less. More

Excellent service. On and out in one hour. Armani explained the next service work that should be done. On and out in one hour. Armani explained the next service work that should be done. More

Failed to inspect battery on 20 point inspection. Ir failed four months later with extreme corrosion on battery post and connector Ir failed four months later with extreme corrosion on battery post and connector More

Got my car in for service same day. Unfortunately had to order parts, but allowed me to keep my car until the parts were in. Once the parts arrived, car was fixed the same day I brought Unfortunately had to order parts, but allowed me to keep my car until the parts were in. Once the parts arrived, car was fixed the same day I brought it back. My rep, Shane, kept me in the loop every step of the way. Highly recommend. More

Esta persona presta un gran servicio es la única que me resuelve todo 20 puntos para ella me gusta su trabajo resuelve todo 20 puntos para ella me gusta su trabajo More

Everyone Who worked with me gave exceptional service. They were considerate and very friendly. At the end of our visit they surprised us by letting us use our points as payment. They were considerate and very friendly. At the end of our visit they surprised us by letting us use our points as payment. More

My brother in law (from another country) and I went to Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other o Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other option. This is the scenario : My brother in law has a 2017 Mazda truck that is not sold here in US but was told by his mechanic that the 2017 Ford Ranger uses the same part. I knew it would be difficult because we did not have the part number. We only had the name of the part....Oil Filter Cover. We went to the parts department at Greenway Ford on Monday, December 12 around 11am. We approached the gentleman on the right (Hector Medina) and I explained the scenario. We were polite and truly just looking for some help but because we didn't have all of the information, I sensed Hector started to get annoyed. Like I said before, we didn't have all of the information, just the name of the part and I can understand his frustration but a simple "Sorry, I can't help you with that" would have been fine but that is not what happened. As I said before, we had some information that the part we were looking for was used in the 2017 Ford Ranger. Apparently, there is no 2017 Ford Ranger. I should have done some more research so that is on me. Again, we were just trying to find a part. So I said to Hector, "Didn't you guys stop making the Ford Ranger for a while and bring it back?" I thought that maybe he could check the year that Ford started making the Rangers again but he said, "I don't know...I don't work in Sales...I'm just a parts guy." My brother in law also sensed that he was getting annoyed and asked him about a master cylinder for his 1999 Ford Explorer and even though Hector looked up the part, He was extremely rude. Look, I understand it can be frustrating when you're trying to find a part and the customer doesn't have all of the information but there are ways to handle that. Again, a simple "Sorry man, I can't help you." would have been fine. I didn't need for him tell me that he doesn't work in sales, that he's just a parts guy. That was totally uncalled for. When we left, I was very upset. I felt disrespected because the way we were treated was uncalled for. I would expect the employees at a major dealership to be professional as they are representing the company. Again, we were polite and the way we were treated was not necessary. I don't expect anything to come of this review but if you are reading this, don't ask Hector Medina about any Ford vehicle because even though he works for Greenway Ford, he won't know...he's just a parts guy. More

Serviced my Ford F150 efficiently and I think for a reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints More

I came for a recall and had to leave car overnight and they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is ve they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is very good customer service that we don't have to spend for car service when we bring our vehicle for repair. Additionally they had waived my deductible since they had to keep the car unexpectedly for more than 24 hrs. Robbie had kept me in the loop. Although the updates were being sent to my husband's phone even if I had told them to send it to me directly. That was the only negative thing but very negligible. Otherwise everything was great. More

Charidy IS the face of greenway Ford. I love her I always ask for her because get it done Right I love her I always ask for her because get it done Right More