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Greenway Ford - Service Center

Orlando, FL

3.0
418 Reviews

418 Reviews of Greenway Ford - Service Center

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December 06, 2022

Best Service you can receive Abel was great in taking care of my car and getting me a ride home. Car was not ready on time because of parts being delayed so I was able to get a rental because of a medic More

by leothelion40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
Dec 06, 2022 -

Greenway Ford responded

Thank you for your trust and loyal business! We are thrilled to hear that Abel has taken great care of your SUV. It means a lot to us here at Greenway Ford. We look forward to working with you again down the road!

November 27, 2022

I was completely satisfied with the servers I received from Ford, Robert was very precise in what service work I was going to have done on my 350 lariat and how long the work may take . I’ve been dealing More

by Joesam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 27, 2022 -

Greenway Ford responded

A big thank you from our team here at Greenway Ford for the five-star review! We greatly appreciate all customer feedback and are delighted to hear Robert took good care of you and your 350 Lariat. Our team looks forward to seeing you again for any of your automotive needs, and wishes you the safest of travels!

November 22, 2022

The service is real bad. I brought my truck to them and spent 10,000 with them plus 2000 more thousands on the rental car and they had my truck 6 weeks. Plus they damage my More

by PCYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Cruz
Nov 22, 2022 -

Greenway Ford responded

I am so sorry to hear about your experience and that we have not met our high standards of service. Our goal is to deliver timely, thorough, and proactive care, and it's very disappointing to see that we let you down. We will be sure to discuss your feedback as a team so that we may work towards improving our process going forward. If there is anything else you would like to share, please know I am always available to chat. Thank you, Phil Tidona - Service Experience Manager - 407-275-3200 X4428

Nov 22, 2022 -

PCYANT responded

I think you guys should send me the money I spent on my oil change and alignment back to me.

November 21, 2022

I had to wait to get my vehicle checked in, however I understood why the delay, the service writer was out. I was informed of the reason and communication was the key. Charity checked my vehicle in & s More

by slitton59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charidy Matos
Nov 22, 2022 -

Greenway Ford responded

We are grateful for your patience and trust in our team here at Greenway Ford. Our team strives to provide only the best customer support. Thank you for working with us!

Nov 22, 2022 -

slitton59 responded

I hope I can request Charity for my next appointment to get vehicle serviced. Outstanding customer service

Nov 22, 2022 -

Greenway Ford responded

We will pass along your feedback to Charity. We hope to welcome you back for another 5-star experience with her soon!

November 11, 2022

This Ford Dealers is so clean and great staff's on board, especially Mr.Armani. He took the extra steps to make my wait care free! Great place! Thank you guys:) More

by smiley2362003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rashad Armani (great service!)
Nov 13, 2022 -

Greenway Ford responded

Thank you for the great review! We are so glad to hear that you are confident in the Greenway Ford team to get the job done. Drive safely, and we hope to see you back again down the road!

October 21, 2022

Muy desatentos con el cliente, espere más de 20 minutos para q me recibieran el auto y no hicieron nada luego de q tenia cita con ellos, allá no vuelvo More

by Falcar79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abel Cruz
Oct 22, 2022 -

Greenway Ford responded

Lamento oír de cualquier demora durante su visita y que no le asistiéramos mejor. Usaremos este comentario en nuestro esfuerzo constante para mejorarnos, pero también quiero abordar sus inquietudes directamente y ver si yo pueda ayudar. No puedo encontrar ningunos detalles de contacto de esta reseña, entonces por favor consideré llamándome cuando el tiempo lo permita. Gracias, Gaylon Stewart - Service Manager - 407-275-3200 X6415

Oct 22, 2022 -

Falcar79 responded

No fué la primera vez, siempre hacía el mantenimiento del auto allá, pero lastimosamente en varias ocasiones me brindaron una mal atención, que pena que por algunos empleados se vea opacada la atención al cliente.

October 07, 2022

I would give GreenwayFord (9001 E. Colonia Drive, Orland FL) zero Stars if I could. WARNING TO CUSTOMERS ABOUT THIS DEALERSHIP - DO NOT TAKE YOUR VEHICLE FOR ANY SERVICE WORK. We More

by E Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hassan Abadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Andral
Oct 07, 2022 -

E Smith responded

Where is my car and why would someone tell me that it is full of water? Today when calling all I got was everyone hanging up on me!!!

Oct 09, 2022 -

Greenway Ford responded

This is very concerning to hear, and I am sorry that our team was not more clear when discussing the status of your vehicle earlier. We strive for informed and timely service work, and it's disappointing that we weren't able to deliver this to you. Please reach out at your convenience so we can discuss your vehicle. Gaylon Stewart - Service Manager - 407-275-3200 X6415

Oct 09, 2022 -

E Smith responded

I sent my son to your dealership on Friday, October 7 only to find out that you’re working on doors and door motors and that’s not what I authorized they originally told me $700to 800 fix the security system I okayed that now they’re telling me it’s an additional $1100 to fix the door motor which I did not authorize I talk to the service manager on Saturday, October 8 my son was there on October 7 in the afternoon he was belligerent and would not listen to anything I had to say at the end of the conversation hung up on me I explain to him we’re getting nothing accomplished he’s yelling at me and not listening. I have many calls into this dealership asking for the service manager leaving him messages he never called back I called the sales department ask them to email the general manager still no call back I got the general managers number and name left messages still no call back I had no idea what’s going on with my car or what was taking so long. The one time that I got through to do two different service people said they didn’t know what was going on the mechanic was out to lunch the first time the second time the mechanic was out on a test drive.

October 03, 2022

This people like to take the money for the customers. They expend 3 day to check my car and they told to me that it was the transmission they told to me they checked the vehicle and I checked my camera a More

by Luis Domínguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Bitar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Poley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa Hordge Martin, Edgar Olmeda, Charidy Matos, Ryan Collins, Abel Cruz, Kevin Swata, Terry Bennett, Brian Collins
Oct 04, 2022 -

Greenway Ford responded

Mr. Dominguez, This is never the experience we want for our guests, so as you can imagine, this feedback is worrisome. We aim to deliver courteous customer care that you can rely on and I will look into these concerns and see that they are properly addressed. Again, I regret that we have left you with the impression that we don't value your business as that certainly isn't the case. If you'd like to discuss this more in-depth with me, I'd appreciate a chance to touch base. Best, Gaylon Stewart - Service Manager - 407-275-3200

September 25, 2022

This the worst service center I've ever been to. No communication, no sense of urgency, no common sense, and they don't honor appointments. More

by Md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Poley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Cribb, Abel Cruz, Terry Bennett
Sep 26, 2022 -

Greenway Ford responded

Mr, Dumas, this feedback is very disappointing to receive. We pride ourselves on clear communication and effective service and I am sorry that we left you with a different impression. If you would be willing to share further details, I would appreciate the chance to improve your experience. Thank you, Gaylon Stewart - Service Manager - 407-275-3200 X6415

September 23, 2022

Zero actually but wasn't alloud. 3 days in service with no nada updates. They wont return your call. They forward you to management voicemail that our all full. Please PLEASE take More

by jsteers
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Hassan Abadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Collins
Sep 23, 2022 -

Greenway Ford responded

I am so sorry to hear that your recent service experience took longer than expected and that you are having trouble reaching our team. I would appreciate the chance to speak with you directly so I can address your outstanding concerns. I know you have already tried reaching out a few times, but, if you are willing, please give me a call on my direct line at your earliest convenience. Thank you, Gaylon Stewart - Service Manager - 407-275-3200 X6415