Greenway Ford - Service Center

Really bad service they don’t care about the customers they threat you like whatever like they don’t need you they threat you like whatever like they don’t need you More

After 5 years and $2000. 00 spent at Greenway Ford on routine maintenance I’ll never go back SYNCH failed which is systemic problem across FOMOCO platforms. Charged $212.00 fo 00 spent at Greenway Ford on routine maintenance I’ll never go back SYNCH failed which is systemic problem across FOMOCO platforms. Charged $212.00 for evaluation when they new what problem persists Spoke with service manager to explain too costly for this disabled vet on social security. Told home this was my 7th Expedition I had brand loyalty and requested he work something out in cost. “Too bad” was his response. Never again More

Waited almost one months to get my SUV back. It had a recall on a transmission cable part which was not in stock, had to be ordered. The part was delayed and then the transmission cable was faul It had a recall on a transmission cable part which was not in stock, had to be ordered. The part was delayed and then the transmission cable was faulty and had to be replaced at ACF cost ps around $1,000 of my own money. Ugh!! Finally on the day I was told the problem was fixed I came to pick up car and the windshield was cracked and had to be replaced. Finally 2 days later I had the SUV back in my garage. More

Took way too long for a works oil change 3 + hours. Made appointment and feel it shouldn’t be 3 hours to do a works oil change. Either scheduling too many to close with available techs. Or not enough t Made appointment and feel it shouldn’t be 3 hours to do a works oil change. Either scheduling too many to close with available techs. Or not enough techs. Telling a customer after they arrive it’s going to be awhile is not satisfactory as our time is as valuable as yours. I have been a dedicated customer to your service dept. and not what I expect. More

The Greenway Service Department is excellent! Service Technician Robbery is extremely knowledgeable, friendly and always helpful. Service Technician Robbery is extremely knowledgeable, friendly and always helpful. More

I travel over 30 miles from Kissimmee to Greenway to get my work completed by service rep Robbie. Excellent care. my work completed by service rep Robbie. Excellent care. More

We have had prompt service. Our service manager follows up and keeps us informed. His name is Beau. Our service manager follows up and keeps us informed. His name is Beau. More

I have never had a problem with servicing my vehicle here and the experience has been enjoyable every time. and the experience has been enjoyable every time. More

Charidy was beyond amazing and nice! She was super welcoming and very helpful! I had questions about my warranty and she was able to answer my questions and help me understand! Super pat She was super welcoming and very helpful! I had questions about my warranty and she was able to answer my questions and help me understand! Super patient and kind More

This dealership is horrible to do business with. Their service department has no concept of customer service, what the needs of the customer might be, or how to be a customer centric organization. T Their service department has no concept of customer service, what the needs of the customer might be, or how to be a customer centric organization. They are a very self-serving entity. You'll have better luck at Joe's garage as you'll get better service and won't be disappointed with a representative dealership of the Ford Motor Company. More