Greenway Ford - Service Center

What a great job. I have a motorhome that no would or could fix. Greenway not only fixed it they made it drive so much better. Thanks kevin and tim. could fix. Greenway not only fixed it they made it drive so much better. Thanks kevin and tim. More

I wrote a review previously and between now and then I thought I should share my ongoing story. I got my land rover back from their mechanic, after spending another 900 dollars, only to find out that t thought I should share my ongoing story. I got my land rover back from their mechanic, after spending another 900 dollars, only to find out that the leak that they had supposedly fixed was leaking worse then ever. The mechanic informed me that he had proof that he fixed the leak, I simply had to read my reciept. This leak was an entirely brand new and separate leak........sound crazy to anyone. I left it with him for him to fix, since the job was not completed the fixed the first time and picked up a car with even more problem, since now he messed with the cooling system. Its a shame what greenway has put me and this car through. I bought the car a month ago, put 1000 in repairs that were promised to be fixed by them before i signed the paperwork, and still have not been able to drive my new car. I refuse to let them touch the car again, being that everytime they do the car becomes more damaged. And all through this not one person from greenway has returned a phone call, answered the phone when I call them, or show any kind of care or respect in any way. My advice.....stay clear of greenway ford. More

had an air conditioner issue with my new explorer. It was an unusual problem, the ac would quit at strange times, when driving or when stopped . some times it would not have an issue for days, then it would an unusual problem, the ac would quit at strange times, when driving or when stopped . some times it would not have an issue for days, then it would do it every hour. Thomas Valk & Jeff Dowell stayed with it until they resolved my issue. they never gave up. I will always go to greenway. More

The service department charged me a $80 diagnosis fee to tell me what was wrong with the 2001 Escape. Most car dealers waive the fee if you have the service completed at the center. Greenway Ford does n tell me what was wrong with the 2001 Escape. Most car dealers waive the fee if you have the service completed at the center. Greenway Ford does not and they DO NOT tell you that before completing the approved service. I talked to Rick Ebanks, the Service Mgr and he was useless. In fact, I did not get any paperwork on the diagnosis until I had to ask what I paid for, then Rick Ebanks, the Service Mgr hand wrote an estimate. Not very professional. I asked Rick Ebanks, the Service Mgr to pull up all of my service records from 2002 until now to see how many thousands of dollars I had spend in services over the years on the Escape and Taurus I had. Its roughly $5000 and his $80 fee lost my business for life. His response was "I gotta pay my employees" Well, Rick Ebanks the Service Mgr, please change your title to Rick Ebanks, NO Service Mgr. If you want to have your Ford vehicle serviced, don't go to Greenway Ford. They use to be good, but I guess the "economy" and lack of selling cars has them desperate to nickel and dime every service customer. Buyer beware! They will take advantage. More

I have a 2000 F350 4x4 dually with 65k miles that i took to Greenway ford for a front end alignment. I called the dealer about two weeks before to get a cost estimate $59 dollars, i called about a week late to Greenway ford for a front end alignment. I called the dealer about two weeks before to get a cost estimate $59 dollars, i called about a week later to make an appointment to have the work done still $59 when i arrived at the dealer for my alignment i was told that it would be $84 because duallys have to have a special alignment which i immediately thought was BS i'll handle this when i pick the truck up. After paying for the service and reveiwing my receipt i noticed that the receipt stated "four wheel alignment at customers request" which is not a true statement so i took it to the service advisor to ask him why would they put this statement on the receipt and why would you do a four wheel alignment on a rear wheel drive vehicle he told me that he would call the mechanic and let him explain it to me after a ten minute wait no mechanic so i left totally frustrated with the whole ordeal i will never use GREENWAY FORD again for anything they have lost me and several of my coworkers for life it's the principle of the whole situation if you can't trust the dealer who can you trust. More

To make a long story short.. My car was slightly overheating and took it in for service. 2 hours later I get an estimate of 5000.00 to replace fan clutch, thermostat and waterpump. I have a 2000 overheating and took it in for service. 2 hours later I get an estimate of 5000.00 to replace fan clutch, thermostat and waterpump. I have a 2000 dodge durango. I told them thanks, but no thanks. I went to Discount Auto parts and Autozone to buy the above mentioned parts and added new hoses with new clamps. 6 hours later I replaced everything except the water pump as it didnt seem anything was wrong with it. Problem was fixed with under 220.00 in parts and 6 hours of my time. In the end I believe it was just the thermostat. A 10.00 part, but since I had everything apart.. Might as well do it all. The very next day I get a call about the estimate and they offered me a trade for a new 2008 model. I told them how much they sucked as they tried to pull this crap on someone who is mechanically inclined. I can only imagine the abuse to the ederly and everyone else who isnt mechanically inclined. Its no wonder their stock (F) is 4 bucks on the NYSE. They only reason I took the car their was because I didnt have the time. For 5000.00 I can find 6 hours or 6 weeks to fix it myself. I hope Ford goes out of business soon. Who says you need a gun to rob someone, when they can just do it with an estimated invoice. More

I took my 2006 Ford Fusion in to Greenway Ford for various reasons: I needed a full detail, I was getting burn holes fixed, scratches fixed, and a tear in my back seat fixed. I brought my car in on F various reasons: I needed a full detail, I was getting burn holes fixed, scratches fixed, and a tear in my back seat fixed. I brought my car in on Friday, August 1st and received it back on Tuesday, August 5th. I didn't mind the wait for the amount of work that needed to be done to the car and I knew dropping it off Friday, it'd be a few days. Although, when I picked up my car I was anything but happy. The outside of my car was dirty, it was obvious it had been sitting outside a little while, and I expect when I pay for my car to be detailed for it to be clean. Many of my scratches on my car were not fixed. They said it was mainly the deep ones they couldn't get out, but even various of my light scratches were not fixed. The tear in my backseat was not touched. Jay told me that the shop was closed over the weekend to get the tear in my seat fixed. This made me mad because all that seemed to be fixed were the burn holes and my car was cleaned inside, and poorly. It doesn't take four and a half days to do just that. And they had my car all of Monday, why was it not fixed then or why didn't they call and ask if they could hold my car one more day to finish their job? The fixes to the burn holes looked poor, although, I can't complain too much about that. And the inside of my car, at certain parts of the seats, they were still dirty where the same stains, only worse, were on my seats up higher, so it's not like they couldn't get it out. It wasn't even vacuumed in those areas. That's not all. I got in my car and went to drive home, and as soon as I started my car I noticed my GPS wasn't working. I pressed all of the buttons in my car that could have turned it back on, but it wasn't working. As soon as I got home I called Greenway to let them know my GPS wasn't working and I was going to bring it in the next day to get it fixed. I couldn't even get through to Jay, he was talking with one of his co-workers when I called and couldn't get with me. Luckily, though, later that night when I drove my car for the third time of the day, it all of a sudden started working. Then, since I wasn't annoyed by my GPS not working, I noticed my floor mats weren't in the car anymore. When I got to my destination I looked in the back of my trunk and they weren't in there, either. When I got home it was too late to call the shop. However, when I called the office the next day to let them know I didn't have my floor mats anymore, I was transferred from person to person, then on hold for about ten minutes, and then finally Jay got on the phone with me and told me I didn't have any floor mats in my car to begin with. I assured him that I did. Why would I have taken my dirty floor mats out of my car when I'm paying to get them cleaned? He said if I'm sure I don't have them, he'll order me new floor mats but didn't tell me when they'd be in. I haven't gotten a follow-up phone call since then. I got a message today, the 7th from Greenway Ford doing a routine follow-up on how happy I was with my service. I called the woman back about an hour after she called and left a message asking her to please get back to me right away and left my cellphone number. I haven't gotten a call back. I bought my car from Greenway Ford and got all of this work done to it, and I was going to bring it back to get the tear in my backseat fixed and I was going to get the carpet in my back seat replaced. My boyfriend doesn't even have a Ford car and he was going to bring his car in to them to get his car detailed. However, after this poor service, I will never return to Greenway Ford and I will be letting everybody I know not to go to Greenway Ford. More

I have taken my 2005 Mustang in six times for four problems, and one is still not fixed. The only thing they've correctly handled the first time was a bad battery--and that took several hours to dete problems, and one is still not fixed. The only thing they've correctly handled the first time was a bad battery--and that took several hours to determine when I'd correctly diagnosed the problem in a few minutes. There seems to be little or no communication between employees as I get conflicting information from different people every time my car is there. Time-to-repair estimates have always been wrong and they don't call me back when they say they will. They put nearly 200 miles on my car during one service visit and gave it back to me with the low fuel light on. If they keep the car overnight it's covered with a greasy film when I get it back. One service advisor tried to tell me a known problem with a 6-month-old TSB was my imagination. It's been four months since they claim they ordered a replacement stereo head and they just called yesterday to say it's in--but they also said that three months ago and it turned out to be the wrong part, which they didn't discover until 45 minutes into what they'd said was a 30 minute repair. After I said "give me my car back" it was ready within a couple of minutes, proving they hadn't even started to remove the old stereo yet, it had just taken them 45 minutes to open the box. Their routine maintenance is about double the price of local shops I trust on those occasions when I'm too busy to do it myself, or when expensive special equipment is required. Everyone there is friendly, but so far as I can tell no one there is competent. More