Greenway Kia East

Needed to get my bumper and a few other small parts replaced and while they did get fixed and everything seems to be ok, the lack of communication between departments and myself lead this to take almos replaced and while they did get fixed and everything seems to be ok, the lack of communication between departments and myself lead this to take almost an entire month to actually get done. I understand that there were parts that we were waiting on to arrive but I had to call find out that 2 of the 3 already had, but when I finally did bring my car in (I had tried to drop it off a few days prior but a different advisor told me to bring it in later so I wouldn’t be waiting on them to paint the bumper which surprise I had to wait anyways since the bumper wasn’t sent to their paint guy) I was told by the advisor that he wasn’t aware that any of the parts had arrived and had to double check before letting me drop off my car. I just think the communication between all departments and customers could really be improved so it doesn’t take a month for something to get done that really only should have been a week or so. More

The communication between the service manager and the customer is very poor. The service manager couldn’t be reached by phone or email. customer is very poor. The service manager couldn’t be reached by phone or email. More

The service staff at Orlando Kia East is unbelievably professional. Gina is always on top of everything and it is extremely pleasant to deal with. I highly recommend this service department.!! professional. Gina is always on top of everything and it is extremely pleasant to deal with. I highly recommend this service department.!! More

The location is welcoming with a variety of diverse professional staff that are always available and willing to help the customers. professional staff that are always available and willing to help the customers. More

My experience here was awful in every sense of the word. So disorganized and unprofessional. I would never come back here again or recommend it to anyone. So disorganized and unprofessional. I would never come back here again or recommend it to anyone. More

Good job, kept me updated on the status of the car repair job. Thak you job. Thak you More

Trying to get a hold of Joshua was a nightmare. No communication for the updates as promised. When calling the service center, everyone else but him would answer the call and never seem to be “avai No communication for the updates as promised. When calling the service center, everyone else but him would answer the call and never seem to be “available “ to talk to me about my car. Never had a concrete answer. Then tried to charged me twice for a service when i was given a different rate. More

Joshua was amazing! Very helpful and very friendly. Took time to explain everything and answer my questions Very helpful and very friendly. Took time to explain everything and answer my questions More

Joshua was very nice and helpful. Saw me right away and explained everything to me. Saw me right away and explained everything to me. More

Look forward to to have vehicle service, love the waiting room, coffee, snack, representatives very nice, gives update, on time. Thank you room, coffee, snack, representatives very nice, gives update, on time. Thank you More