Greenway Kia East

I had a transmission problem with my car and needed to have it towed to a dealership for warranty repair. Even though I work on South Orange Blossom Trail RIGHT BEHIND the dealership, I decided to bring i have it towed to a dealership for warranty repair. Even though I work on South Orange Blossom Trail RIGHT BEHIND the dealership, I decided to bring it to Orlando East as that is where I bought it from and they are the ones I trust. Sure enough, they helped me with a big smile, fully explained what was wrong with my vehicle and what they were going to do to repair it, exactly how long it would take and provided me a very nice rental so I could get to work. The very next morning, they called me just as they had promised and my car was fixed and ready to go. Due to my work schedule I was not able to pick it up until after the Service Dept had closed. They made arrangments with the sales dept for me to return the rental and pick up my car after they were closed which was extremely helpful. This is my 2nd car I've bought from Kia and due to the AMAZING service Orlando East has provided me, I am now a lifetime customer and do not plan on going anywhere else for a vehicle. I work for a very large automotive school and will definitely be bragging not only on the Kia product but on this particular dealership. :) More

I am a professional and therefore expect to be treated as such. Mr. Charlton, Chad has always been up front and honest each time I have had my Sorrento serviced. Your establishment has had the foresight to such. Mr. Charlton, Chad has always been up front and honest each time I have had my Sorrento serviced. Your establishment has had the foresight to train and maintain one of the best! Always knowledgeable, super customer friendly. While we might not always see eye to eye. Chad is able to claim this individual down and do what is best for my KIA. On outstanding assest for your company......let this one go. More

I bought my first new car from Eddie Oliveras at Orlando Kia East. He was professional, witty, funny, understanding of my financial situation and showed me numerous options for different cars on the lot. Kia East. He was professional, witty, funny, understanding of my financial situation and showed me numerous options for different cars on the lot. I was impressed with the staff from the moment I pulled up until I drove off with my brand new car. I first came in expecting to have a horrible day at different dealership haggling over prices. It just didnt sound fun at all. I was dreading the experience. Eddie and the staff at Orlando Kia East made buying a new car fun, relaxing and easy. I was impressed. My fiance was impressed. The first thing I did was show and tell all my friends about the positive experience I just had with Orlando Kia East. Eddie and the rest of the staff made this a very positive experience from step one. The next time I buy a car, I'm coming straigt to Eddie at Orlando Kia East. He represents the company with excellent customer services and sales. The staff did a wonderful job making me feel like I was in the right place, even bought me lunch after my purchase. WOW.. No-one I knew could believe this. We were all impressed. I would recommend him to anyone I know as Orlando Kia should be their first stop in the process. More

The reason I gave the rating I did is because Chad knows what customer services is all about. He finds out exactly why you are there. He takes care of every problem I have with my car. He detects if some what customer services is all about. He finds out exactly why you are there. He takes care of every problem I have with my car. He detects if something else is wrong besides what you brought it in for. He is about saving money and having the customer satisfied. He never lets you leave saying "I should have taken my car somewhere else." He makes you feel special because even if you are not having a good day, he makes you smile. And he is always smiling too! If something is wrong with your car, he tells you the truth. If this man can get a raise, I suggest it happens because he definitely earns his pay. He gets you in and out of there and not spend all day waiting for your car. If it is going to be a while, he informs you. I always ask for Chad because there is no one else like him. Its not that other staff is not courteous and polite, but Chad stands out above the rest! More

I have given the rating I have because Edward Cotto knows his business. He is respectful and kind. He makes us feel very important every time we are there. He is always prompt with our appointments and me his business. He is respectful and kind. He makes us feel very important every time we are there. He is always prompt with our appointments and meets our every need. We have purchased our third Kia Sedona Mini Van and love it. We have loved all of our Sedona Mini Vans since 2000. We always have two in use at a time! More

Jim was very informative...he also show great customer service skill. When I was spoken to by one of the other Sales Representatives there...he apologized in behalf of his colleage. He is a wonderful sal service skill. When I was spoken to by one of the other Sales Representatives there...he apologized in behalf of his colleage. He is a wonderful sales associate More

My experience at Orlando Kia East was not up to par. My experience at Orlando Kia East was not up to par. Due to this being a brand new building, their system and equipment (i.e. fax machines) were not My experience at Orlando Kia East was not up to par. Due to this being a brand new building, their system and equipment (i.e. fax machines) were not working appropriately. It caused the whole process to be prolonged. Also, the sales employees were unaware of a lot of questions/concerns and processes. Lastly, every individual I spoke to said something different, which caused the selling price to continue to increase from the original deal that was printed out. Things need to be said upfront and all the documentation that is needed prior to selling the car needs to be given to the buyer before hand so they are prepared. Although, all the employees were friendly and somewhat helpful it wasn't a great experience for a first time buyer. More

Chad always makes me feel like my car and I are his most important clients. He always takes my call; listens to the problem or need and sets up an appointment that works for me. When I arrive, Chad is effic important clients. He always takes my call; listens to the problem or need and sets up an appointment that works for me. When I arrive, Chad is efficient and so friendly. He always helps me determine the best, most cost effective way to keep my car in top shape. I do like my Spectra, but it is the level of service that you receive at the dealership that keeps you coming back. I will be a lifelong Kia driver thanks to Chad and his amazing attention to detail and to the customer, me! More

I notmally take all my cars to chevy but i gid not have the time. I was in the area and i saw ur new building and decided to stop there instead. chad was extremely professional and respectful of my time. T the time. I was in the area and i saw ur new building and decided to stop there instead. chad was extremely professional and respectful of my time. This was my first visit at the dealership and I fully plan on returning. More

He was very helpful, friendly and informative. He work with me and my family without question. He was able to find a car just for my daughter and myself. I'm very happy. with me and my family without question. He was able to find a car just for my daughter and myself. I'm very happy. More