Greenway Kia West

Dropped my daughter's Kia Sorento off for a seat repair (seat would not move back) and plugs/coil replacement. Could not get in touch with a service advisor for a week, no call backs nothing. The me (seat would not move back) and plugs/coil replacement. Could not get in touch with a service advisor for a week, no call backs nothing. The mechanic who was working on the vehicle had an emergency which required him to miss work and the service advisor did not inform me the Sorrento was going to be late which I fully understand as family emergencies are unavoidable, however he did inform me of the additional amount of money it would take to fix a vacuum leak. Long story short no contact for a week, no progress on repairs, had to swing by in person and talk with the service manager before receiving any response, and was not comfortable with the service department even working on the vehicle. We agreed to adjust the seat to my daughter's height when the vehicle was ready. When I received word over ten days past the promise date the car was ready for pickup (had dealership halt repairs to get the Sorrento back in a timely manner and the outrageous quotes) my daughter and I left our jobs early, gave the service department a heads up we we're on our way and confirmed that the seat could be adjusted. We show up and are informed the seat could not be adjusted, went on ahead and payed for the diagnostic. The Sorrento was running worse than when we dropped it off, there were branches on the vehicle, the seat was not put back together, outside vehicle was dirty, and oil was low. Manager states don't know where that branch came from we don't have trees like that, guess he didn't look up. There was no care, consideration or competance present with anyone at the Service department. Do not have your KIA worked on by Greenway KIA west, anywhere but there. Totally unprofessional and a waste of time and money. More

I visited Kia Greenway West in Orlando on Saturday, May 20, 2023 to look at the 2023 GT Line Stinger and test drive the vehicle. Juan Villafane helped me with the test drive as well as preliminary numbers 20, 2023 to look at the 2023 GT Line Stinger and test drive the vehicle. Juan Villafane helped me with the test drive as well as preliminary numbers because I was sold on the vehicle and wanted to purchase it. I am a well qualified buyer with a credit score of nearly 800, a high paying career and minimal debt. I would qualify for any of the programs KIA had to offer. I visited Greenways website and filled out a question form for my trade in. I was trading in a 2010 Mercedes C300. I kept in touch with Juan throughout the week and let him know I would bring my vehicle on Friday, May 26, 2023 after work. As arranged I brought my car in to be inspected and after we would go over the numbers. The numbers we discussed were based on my internet price of $444 per month. Juan agreed to that price with $5000 cash down on May 20th via text message. The internet offer for my trade in was $5561 but after Juan consulted the person he referred to as his manager they now offered $4561 and $465 per month but now they wanted $7000 cash down! I told Juan I was not interested in that offer. He walked away to consult people huddled around a counter top and then came back with his “manager” who proceeded to call me a liar about my Mercedes. He accused me of lying about being in an accident with the car. I told him we were through talking after being called a liar. I told the manager I would take my business to a different dealership. The manager had the audacity to insult me further by yelling at me to go to another dealership and be "honest" about my vehicle. I told him I was done talking and proceeded to leave. The manager followed me out to my car in a very threatening manner and got in my face telling me something about the hood of my car being misaligned. I told him the discussion was over as far as I am concerned. He proceeded to tear up the deal in front of me and I got in my car and left. I will never recommend this dealership to anyone. Juan was great and deserved the sale. This “manager” cost Juan his commission and I would be shocked if I was the only one this manager has done this to. If you’re in the market for a KIA, go anywhere other than this dealership. It is toxic! More

These people are unresponsive and unhelpful. Worst new car buying experience I've ever had. I would not return to this dealer for anything. Have been visiting Hyundai dealers for service and am Worst new car buying experience I've ever had. I would not return to this dealer for anything. Have been visiting Hyundai dealers for service and am very satisfied with them. Would consider buying a new car from Holler Hyundai in Winter Park. More

The price listed on cars. com is not their actual price they add on addition fees and add back discounts that they say are in the price. Called about car they said it was sold. com is not their actual price they add on addition fees and add back discounts that they say are in the price. Called about car they said it was sold. 4 days latter it is back on the website 1,000 higher next day reduced price 600 and now back to prior listing price. not trustworthy. More

While most of the employees were pleasant enough (Jeremy, Diego, Ricardo, etc.), I feel like this experience was far below typical expectations. They don't really abide by the traditional value of respectin Diego, Ricardo, etc.), I feel like this experience was far below typical expectations. They don't really abide by the traditional value of respecting customers. The car that I bought was priced well, and having done the research, I ventured to buy the vehicle. After test driving the vehicle, I made a fair offer on the car, but was told that they were not budging on the price. Ultimately, after more conversation, I relented and agreed to their price, particularly since I knew the price was fair. When I agreed on the price, I told the GM that I was preapproved for a specific, low interest rate, and the GM told me that he could only sell me the car at that price if I financed with him. I said if he could meet the same interest rate, I would be happy to finance through the dealer. He said that they would either get to that rate or work something out. The whole time, the GM was telling me that he was taking a loss on this vehicle and wasn't making any money. (If anyone believes that a car dealer is going to unload a vehicle and make NOTHING or lose money, that defies credulity.) In any event, I agreed and put down a deposit. When I came back to finalize the deal, I even did so a day later at the request of the sales staff, who were not there the day I wanted to finalize the deal. When I arrived to finish the transaction, I reminded the finance manager that I was preapproved for a good rate; he said I think we can beat it or get close. Well, when the paperwork came through, they didn't beat it, and were higher than my rate. He tells me that they could meet my rate if I purchased more backend items from them (warranty, maintenance plan, etc.), but that if I didn't finance through them, they would have to add over $1500 to the price of the car!!! What kind of customer service is that? Given that I needed a car immediately and thought that I had a deal, I had little choice but to eat the higher rate and pay more money. Then, to add insult to injury, when I asked for a spare key, I was told that there was none available. Also, when I asked about floor mats, I was told that they were not included in the price of the car, and that they couldn't just take them from some other vehicle. This was followed with a fairly apathetic, "Sorry." They couldn't do those small things for me when I am spending my hard earned money with them, but they were sure to place an advertisement for them on the back of my car - a license plate holder, which I promptly trashed as soon as I got home. I understand that car dealers are in business to make money, but return business is one way that they could achieve that; they missed that chance with me. I will never buy from them again. (And, for context sake, I had bought my last three vehicles from the Ford dealer in Ft. Meade, and would have done so again if Ford still actually had a car [not truck] inventory,) I am just utterly disappointed that the process was so negative, because it didn't have to be. I felt used, stuck, and unappreciated. Thankfully, I live out of town, and I won't be back. More

I purchased a 2023 Kia Telluride on February 3rd from Greenway Kia West. The vehicle itself was great and the transaction seemed to proceed smoothly at the beginning. However, Greenway Kia West has faile Greenway Kia West. The vehicle itself was great and the transaction seemed to proceed smoothly at the beginning. However, Greenway Kia West has failed to submit the paperwork to my county clerk in Tennessee for registration. I made attempts to contact the company on February 27th, March 1st, March 3rd, and today, March 7th to attempt to remedy the situation. Each attempt at contacting them has involved speaking with multiple individuals who transfer me to others who don't answer their phones and have a full voicemail. Anytime I ask to leave a message, no one calls me back. I have managed to speak with a few sales folks including Jonathan (my sales person) who say they will try to help but no action. I have been able to speak with Farid, the finance manager I worked with on the sale on 3 occasions over the past week but again no action. On February 27th, he told me it was all electronic and would be done the next day--it was not. Then on March 3rd he said they were having trouble with my paperwork and would next day air me another temporary registration before mine expired on March 4th. It is now March 7th and I have not received the promised temporary tag. On March 7th, I again spoke with Farid who indicated he would contact me by the end of the day with the resolution. He did not. All it would take to resolve this issue is for the dealership to send the necessary paperwork (eg., certificate of origin, bill of sale, sales tax) to my county clerk in TN. As is, I now possess a very nice vehicle which is illegal to drive on the road. More

Thank you, it was great. Kenol was awesome. I went there to pay for my service and he told me then that I didn't have to pay for it. Kenol was awesome. I went there to pay for my service and he told me then that I didn't have to pay for it. More

Jessica is very good at her job loved talking with her and great sense of humor and great sense of humor More

Mario, thank you so much you are the best. Excellent service. He help me in the moment when I needed. Excellent service. He help me in the moment when I needed. More