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Greenway Kia West - Service Center

Orlando, FL

4.2
636 Reviews
Call Service Center (844) 706-0067

636 Reviews of Greenway Kia West - Service Center

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April 27, 2024

Amazing service by Elizabeth, and Ray, 10 stars, she helped me tremendously with my car, really flexible with my request More

by Henry33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth and Ray
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Helpful
April 26, 2024

Could have been a little bit better than source information communication think that half a day before it started to tell me that my car had to stay over More

by barbarathomas026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car service
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Apr 26, 2024 -

Greenway Kia West responded

We appreciate your feedback and apologize if there was any delay in communication. Our team at Greenway Kia West is always looking for ways to improve, so we'll take this into account moving forward. Thanks for sharing!

Helpful
April 26, 2024

Everyone was very friendly and professional. I was greeted very well and Jessica was my agent and she was very helpful. More

by csexpress3010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Helpful
April 25, 2024

Was given the suggestion for an extra service which added more than $200 to the billl and it ended up being a bad motor. Then twice I was advised my car was done and to pick it up and both times the engine l More

by prestolaura2
Recommend Dealer
No
Employees Worked With
None
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Apr 26, 2024 -

Greenway Kia West responded

I'm sorry for the oversight on our end. It's important for us that our customers feel confident in the services we provide, and I'd appreciate a chance to discuss this further. Please reach out directly so we can work toward ensuring all outstanding concerns are adequately addressed. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Helpful
April 25, 2024

Horrible Experience from 10am visit to a promised 12:45 complete turned into an almost 3pm finish More

by Grazgreat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mari in Service
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Apr 26, 2024 -

Greenway Kia West responded

I'm sorry to hear your recent experience fell short of expectations. We are committed to providing efficient, seamless service and I assure you that it was never our intention to cause an inconvenience. We will use your feedback to improve our processes in the future, and I invite you to reach out if there's anything else you would like to share with me. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Helpful
April 25, 2024

Tony was great he checked me in and told about two hours but it was less than so I was pleased More

by RGRIFFIN1654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 26, 2024 -

Greenway Kia West responded

Thank you for leaving Greenway Kia West a five-star review! We are thrilled that Tony was helpful and that your visit was quick. See you down the road!

Helpful
April 25, 2024

Always prompt and professional service. I heavily rely on the Service Department to manage my recommended service. My vehicle is my livelihood and I never worry about anything breaking do More

by jerrytrump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 26, 2024 -

Greenway Kia West responded

Jerry, we're glad to know our Service Department at Greenway Kia West has been able to provide you with the peace of mind that your vehicle is in good hands. We appreciate your trust and look forward to serving you again!

Helpful
April 25, 2024

Excellent service. Always happy to come by to Kia west. Thank you for the great service More

by joejoynt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Greenway Kia West responded

Thanks for choosing Greenway Kia West above the rest! It's always our pleasure to assist you - safe travels until your next service visit!

Helpful
April 24, 2024

It’s great I will bring my car here for service anytime . Marty is a very good service advisor More

by rtillman950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty service advisor
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Apr 24, 2024 -

Greenway Kia West responded

Thank you for this 5-star review of Greenway Kia West! We will pass along your kudos to Marty. See you next time!

Helpful
April 24, 2024

La atención fue cortés y a tiempo con la cita para cambio de aceite y rotación de llantas, la espera para lavado era muy larga y no pudo hacerlo aunq está ofrecido con el servicio. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
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Apr 26, 2024 -

Greenway Kia West responded

Maria, gracias por compartir su experiencia en Greenway Kia West. Nos alegra saber que estuvo satisfecha con nuestro servicio de cambio de aceite y rotación de llantas. Sin embargo, lamentamos la larga espera para el lavado del coche - trabajaremos para mejorar eso!

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