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1,916 Reviews of Greenway Kia West - Service Center
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July 31, 2025
Was good service, to the point and very efficient. Brian was a delight to work with Brian was a delight to work with More
by geroullasala
Verified Customer
July 30, 2025
It’s rare for me to write a review but in this case I think it’s warranted. The sales experience was pleasant. Not pushy, also not “exceptional”, but nothing to complain about. After-purchase customer se think it’s warranted. The sales experience was pleasant. Not pushy, also not “exceptional”, but nothing to complain about. After-purchase customer service was mixed. On one hand the post-sale communication started off terrible when we had issues with the car. I never received calls back I was promised, received mixed/conflicting or inaccurate answers to questions. Sales referred me to service. Service referred me back to sales. After having my car for a week we were told they wouldn’t fix it. At that point a general manager got involved and the experience was *much* better. I was impressed at how hard they worked to turn a bad situation into a very good outcome. I think the way a company deals with complicated customer issues is very important and in this aspect I was very pleased to work with them. At this stage they seemed honest and to be dealing in good faith. They seemed to genuinely care about their customers’ experience. Given the conclusion I’m giving a high rating. The only big issue was the communication in the middle. That was largely the service department. More
by CP
July 30, 2025
I visited your shop for an oil change with an appointment scheduled in advance. However, I ended up waiting for over three hours. When I received the vehicle, I noticed ink stains on the driver's side door a scheduled in advance. However, I ended up waiting for over three hours. When I received the vehicle, I noticed ink stains on the driver's side door and the car was dirty with oil. I am available to discuss a resolution to these issues. More
by stecchio
Employees Worked With
The adviser was really nice.
July 29, 2025
Always does great service- everyone there is super friendly and helpful and is very transparent about the most important maintenance that needs to get done on my car! friendly and helpful and is very transparent about the most important maintenance that needs to get done on my car! More
by evee1us
Employees Worked With
July 29, 2025
They should have a loner car for more than one day or warranty work.thanks warranty work.thanks More
by FRANKLIN722
July 28, 2025
The dealership was awesome. Jesse could not have done a better job and made sure I was consistently happy. Jesse could not have done a better job and made sure I was consistently happy. More
by Matthewtanderson39
Employees Worked With
July 27, 2025
Jesse was super helpful and nice. The facility was clean and my car got done within the time frame they told me! The facility was clean and my car got done within the time frame they told me! More
by GARRETTLEVULIS
Employees Worked With
July 27, 2025
He was amazing and attentive to my questions. He kept me informed the whole time. Kia West offered me and my family snacks. They also were so polite. Thanks for everything. He kept me informed the whole time. Kia West offered me and my family snacks. They also were so polite. Thanks for everything. More
by altresejohnson
July 27, 2025
Great customer service. Wait time was short and quick. I will definitely bring my car again. Wait time was short and quick. I will definitely bring my car again. More
by jeraldine13
Employees Worked With
July 27, 2025
Brett was super great to work with. He kept me informed on the progress while my car was having an issue diagnosed. Everything worked out well. Always a great experience when working He kept me informed on the progress while my car was having an issue diagnosed. Everything worked out well. Always a great experience when working with Greenway KIA West. More
by jerrytrump
