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Greenway Kia West - Service Center

Orlando, FL

4.2
1,814 Reviews

1,814 Reviews of Greenway Kia West - Service Center

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June 14, 2025

The price for the part that needed to be replaced was reasonable but the labor costs were astronomically expensive. More

by kmicci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

When you’re in the market for a budget friendly car a KIA is an option, so after the purchase expect to receive average service, you get what you pay for. Such has been my experience with this service center More

by SREVENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Sopocy
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Very quick and easy Very quick, easy, kind workers every time I come in. Brett was very nice and professional More

by dejesusmeranda
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sopocy
June 12, 2025

Great great would recommend to anyone they have great customer service . Atmosphere is great tooo More

by marlon B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse martin
June 11, 2025

Jesse kept in touch with updates. I thought the diagnostic was speedy but hey it had to be done! More

by travellingkiwilassss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Always a complete job with attention to detail. Advisor always provides updates along the way. More

by Lisa Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Lisa, Thank you for the kind words! We’re so glad to hear Tony took great care of you and kept you updated throughout the process. At Greenway Kia West, we take pride in delivering quality work with attention to detail. We truly appreciate your continued trust and look forward to seeing you again! Best regards, The Greenway Kia West Team

June 08, 2025

This location is always disorganized, lacks communication internally and externally with customers. The customer service is horrible, and when asked for management; they are never available and do not return More

by Sincerelymelanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damon Tavarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Melanie, We're very sorry to hear about your recent experience. We take your concerns seriously, and we apologize for the disorganization and lack of communication you described. That’s not the level of service we strive to provide at Greenway Kia West. We’d like the opportunity to address this and improve your experience. Please reach out directly to our management team at (insert direct phone number or email), and we will make sure your concerns are heard and followed up on promptly. Thank you for your honest feedback — it helps us do better. Sincerely, The Greenway Kia West Team

June 07, 2025

i was in and out ray,jesse and andrew did an awesome job with my car made sure i was updated on everything More

by carlandradenson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : andrew
Jun 10, 2025 -

Greenway Kia West responded

Hi Carlandradenson7, Thank you for the fantastic 5-star review! We're thrilled to hear that Ray, Jesse, and Andrew took such great care of you and kept you informed every step of the way. We know your time is valuable, and we’re glad we could get you in and out efficiently. We appreciate your business and look forward to seeing you again at Greenway Kia West! Best regards, The Greenway Kia West Team

June 07, 2025

It was on the spur of the moment that I took my car in and the service department. Also, the parts department was very helpful and knowledgeable. They took care of my problem and I was very satisfied. The More

by NONIETUZZEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Nonietuzzeo, Thank you for the wonderful 5-star review! We're so glad our service and parts departments were able to assist you quickly and get your issue resolved—even on short notice. It’s great to hear you were satisfied with the support and expertise provided. We also appreciate your feedback about the waiting room amenities and wait time. We'll be sure to pass that along to our team as we’re always looking to improve the experience for our guests. Thanks again for choosing Greenway Kia West — we look forward to serving you again! Best, The Greenway Kia West Team

June 06, 2025

It was good and fast service. He was kind and wxcellwnr job. Will come back to Tony. More

by kcarbonel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Greenway Kia West responded

Hi Kcarbonel, Thank you for the 5-star review! We’re so glad to hear you had a great experience with quick service and kindness. Tony will be thrilled to know you’ll be coming back to see him—we agree, he does excellent work! We appreciate your trust in Greenway Kia West and look forward to seeing you again soon! Best regards, The Greenway Kia West Team