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Greenway Kia West - Service Center

Orlando, FL

4.2
1,813 Reviews

1,813 Reviews of Greenway Kia West - Service Center

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December 13, 2024

Very small waiting room with little amenities while waiting on service. Asked for car washed and it wasn’t after service was completed More

by New Kia owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department only- Jessica
Dec 16, 2024 -

Greenway Kia West responded

Thank you for your feedback on your recent visit to Greenway Kia West. We apologize for the inconvenience with our waiting room and the missed car wash request. Your comments are important, and we'll work on improving these areas to enhance future visits!

December 13, 2024

The guy who took the car is a SPECIAL person! !. All friendly but still professional!! More

by chily.1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of the people in the service department
Dec 16, 2024 -

Greenway Kia West responded

Thanks for the kind words and trust in our team at Greenway Kia West!

December 13, 2024

Excelente trabajo y buen servicio dé parte del colectivo de kia en especial al señor Grabier More

by rsanchezjimenez1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Javier Rodriguez, Mark Foster
Dec 16, 2024 -

Greenway Kia West responded

Gracias por tomarse el tiempo de compartir su experiencia positiva con Grabier con el equipo de Greenway Kia West!

December 11, 2024

I made an appointment for 9:00am my car was not ready until 7:00pm. I had to pick it up the next day. It took them over 40 minutes to bring my car out to me after paying. And my car is still drifting aft More

by Coatcheck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr.Tony
Dec 12, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 11, 2024

Jesse was very good at his job, any thing I needed he was right there. More

by Navydone88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse martins
Dec 12, 2024 -

Greenway Kia West responded

Thanks for leaving Jesse and Greenway Kia West a five-star review. We are happy to hear you had a positive experience.

December 10, 2024

Went in to change only the right side head light. Which I provided myself. They charged me $60 dollars for a 3 minute job. Then after 3 hours Tony calls me back to up charge me $100 more dollars beca More

by elbajames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony.
Dec 11, 2024 -

Greenway Kia West responded

Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

December 09, 2024

Excelente atención, rapidez en el servicio, muy acojedora y confortable el área de espera, buena calidad del mantenimiento More

by geannybello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 10, 2024 -

Greenway Kia West responded

Geanny, gracias por compartir su experiencia positiva con Greenway Kia West. Nos alegra saber que ha disfrutado de nuestro servicio rápido y cómodo. Esperamos verle pronto!

December 09, 2024

They were very nice and professional. They work was done faster then expected to be.So thanks greenway. More

by blady_miol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 09, 2024 -

Greenway Kia West responded

We're delighted to hear that you had a positive experience with our team at Greenway Kia West! It's great to know the work was completed ahead of schedule. Thank you for your kind words and support!

December 09, 2024

Excelente atención, siempre muy atentos en desde el momento de llegada, requerimientos del cliente, mediante un l proceso y el final. Recomendados More

by Anuarusanoble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Paz
Dec 10, 2024 -

Greenway Kia West responded

Gracias por compartir su experiencia con nosotros en Greenway Kia West. Nos alegra saber que ha recibido una atención excelente desde el principio hasta el final del proceso. Agradecemos la recomendación!

December 09, 2024

Jessica is a fantastic service manager! She had a calming presence that totally put me at ease. And let me tell you, she went above and beyond to provide the best customer service! More

by Fox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Dec 09, 2024 -

Greenway Kia West responded

We're delighted to hear that Jessica made your experience at Greenway Kia West so positive! It's wonderful to know her calming presence and dedication left such a great impression. Thank you for sharing this feedback with us!

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