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Greenway Kia West - Service Center

Orlando, FL

4.2
1,813 Reviews

1,813 Reviews of Greenway Kia West - Service Center

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December 08, 2024

I had an oil change, tire rotation and they even wash my car. A1 service More

by yeldellg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank the service representative.
Dec 10, 2024 -

Greenway Kia West responded

We couldn't ask for a better review of Greenway Kia West. Thanks so much for the kind words!

December 08, 2024

Great customer service with excellent communication on all services provided with a timely & swift manner. More

by AWAIOFLYFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 09, 2024 -

Greenway Kia West responded

We're delighted to hear about your positive experience with our team at Greenway Kia West! Providing excellent customer service and clear communication is what we strive for. Thank you for the feedback!

December 07, 2024

Friendly, fast, thorough, and efficient. Not to mention excellent customer service and outstanding work, period !!! More

by charlie_cash_41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tony
Dec 09, 2024 -

Greenway Kia West responded

Charlie, we're delighted to hear you had such a positive experience with our team at Greenway Kia West! Thank you for the kind words and support.

December 07, 2024

Great customer service and also very fast and clean service. They get you in fast. More

by ambernelson421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie in the service department of
Dec 09, 2024 -

Greenway Kia West responded

Amber, thanks so much for the 5-star review of Greenway Kia West!

December 07, 2024

This was the third time that I had been there for a simple recall. The first time I sat in the waiting room for a hour before they came out told me they had to order the part. I came for the second a More

by lon_2002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Rodriguez
Dec 08, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

December 07, 2024

I believe they could be a little more informative on the progress of my car. More

by Tgboop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie
Dec 08, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

Dec 09, 2024 -

Tgboop responded

Wasn’t informed when car was ready. I continuesly called until finally got a proper response . Felt job was overpriced. My prior visit stated my brakes were fine and now all of a sudden they needed work.

December 07, 2024

They are lying about everything once you get a vehicle all types of hidden fees pop up they won't help you with anything once they have your money DON'T GO TO KIA WEST IN ORLANDO!!! CRISSY WAS MY SALESMAN More

by tommie195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anas Lazaar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissie Paul, Ray Paz
Dec 07, 2024 -

Greenway Kia West responded

Thank you for telling us about this. We are very sorry to hear that you had a negative experience. Please contact us directly, and we’ll work to resolve the matter together.

December 07, 2024

Well, I took my car there to get checked. They called me. They stood in contact with me less than four hours. I had in my car and I would go back again and I was happy when it was ready. Than More

by fligia220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada, Mark Foster
Dec 09, 2024 -

Greenway Kia West responded

Thank you for sharing your experience with us at Greenway Kia West! We're glad to hear that our team kept in touch and got your car ready promptly. We look forward to seeing you in the future!

December 06, 2024

Service department was very quick and professional . Will definitely be returning my vehicle to this location. More

by brandonlee1248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Salinas
Dec 06, 2024 -

Greenway Kia West responded

We're happy to hear that our service department at Greenway Kia West impressed you with their speed and professionalism. Thanks for the kind words!

December 05, 2024

Although the attention of the staff is good, the service to my car was terrible More

by Maria salcedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
Dec 05, 2024 -

Greenway Kia West responded

Maria - Thank you for sharing your feedback. We apologize for not meeting your expectations. Please reach out to us directly so we can address your concerns and find a solution.

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