Greenway Kia West - Service Center

The communication with Jessica was horrible. She called me 1 time and that was the initial call stating they received my car and they would do a Diagnostics Test and they need to replace the bat She called me 1 time and that was the initial call stating they received my car and they would do a Diagnostics Test and they need to replace the battery. After 1.5 day calling and leaving messages asking for her to call me back. She never called back. I finally got in contact with her. I asked if the car was ready. She stated oh your car needed just the battery. I tell her that I am on my way to pickup the vehicle and I would be driving 1.5 hour away. I get there no Jessica. Her coworker tells me that Jessica is left for the day and they didn't have any idea that I was coming. I pay for the installation of battery and leave for home which I thought. As soon as I left the parking lot the battery light and the steering wheel light is on. Thankfully a coworker Liz is still there and she runs another diagnostics test. The result is now I need a new alternator and the cost would be $1900 plus. I asked if could Jessica could call me the next morning. They wrote and placed the information on Jessicas desk. I waited until 3 pm the next day and decided to call Jessica because still hasn'tcontacted me. After I reaching Jessica I asked for the break down of the $1900 plus of course she couldn't. I decided that I would pickup my vehicle and take it to another place. More

Great service and super fast with getting things done. Very helpful in understanding my concerns on the vehicle Very helpful in understanding my concerns on the vehicle More

Upon arrival Luis directed me to Jesse took over with a +++ services . Everything was great ! +++ services . Everything was great ! More

Jesse was kind and knowledgeable. I always take my 2023 Telluride to Greenway for any routine service I always take my 2023 Telluride to Greenway for any routine service More

Greenway KIA West is undoubtedly the best KIA dealership in Central Florida. Their exceptional customer service stands out, and the service department is outstanding. They even greet you by name without nee in Central Florida. Their exceptional customer service stands out, and the service department is outstanding. They even greet you by name without needing a reminder, a true testament to their dedication and attention to detail! Kudos to Mark, Alberto, Elizabeth, Jessica, Tony and the rest of the team. More

Worse service ever. Elizabeth Was my advisor very very snotty attitude doesn’t smile at all. I was given hope that my car will be taken care of. I only sent the car in f Elizabeth Was my advisor very very snotty attitude doesn’t smile at all. I was given hope that my car will be taken care of. I only sent the car in for a knock sensor, but had A warranty that will cover a new engine if needed. I was approved for the new engine Until Elizabeth told me they couldn’t do the job due to my radiator had stopped leak in it. The worst part of all I tried contacting them for an entire month their whole entire service. Department never answers the phones, I even had to call corporate twice, and even they couldn’t get a hold of them president or Manager whoever the flash is he called himself is a terrible man. The first time I got to meet him, he didn’t even want to try to help me. He move straight to threatening to charge me $50 for a holding fee of my car or to pay the diagnostic fee and to remove my car immediately from his lot. If anybody wants to go to Greenway Kia stay away from them. They are the worst dealership you can ever deal with. They are scam artist and they do not care to help anybody. No wonder they’re always being sued. More

Very friendly, always will to help,do a good job on fixing the problem, I love the staff fixing the problem, I love the staff More

I Always take my Kia Soul to this dealer. If they found something that I should address they will call it to my attention. If they found something that I should address they will call it to my attention. More

Everyone was nice, but organization was lacking. I was never updated on my car's status. I would call and be told I would receive a call, but the call never came. I was never updated on my car's status. I would call and be told I would receive a call, but the call never came. More

I arrived at 3:30 my scheduled time. Had a headlight connector replaced on drivers side. I did not leave and check out until after 9:00 pm. 5 1/2 hours. I was very patient but am not Had a headlight connector replaced on drivers side. I did not leave and check out until after 9:00 pm. 5 1/2 hours. I was very patient but am not wanting to go through that again. More