Greenway Kia West - Service Center

ZERO COMMUNICATION. They don't test drive the car at check in to see what the problems are. They take 5 business days to file a warranty claim, then they don't complete They don't test drive the car at check in to see what the problems are. They take 5 business days to file a warranty claim, then they don't complete it for another two days. They don't tell customers if they are waiting on parts. They don't give you an ETA at all. Email, text, management, no one in the service department communicates. At all. Ever. More

had the shuttle take me home. I texted Jessica she didn’t text me back so I called she said my recall is taking a while. Ok cool no problem. I texted her asking what time the shut I texted Jessica she didn’t text me back so I called she said my recall is taking a while. Ok cool no problem. I texted her asking what time the shuttle service stops running. She never texted me back. I called the service line she said she don’t know but she thinks 5:30 or 6:00. She took my number down and she she’ll call me back. She never did. I texted Jessica 40 mins after she sent me a text saying the car is ready. This is ridiculous I had to pay $20 for a Uber when I was trying to get a ride with the shuttle before it stopped running. I don’t understand what’s the point of having a text chat with the representative if she’s not going to use it. More

There Courteous polite I would recommend him to a friend and the driver was very professional and the driver was very professional More

They did an awesome job. They were able to diagnosed an issue that requires attention. They were able to diagnosed an issue that requires attention. More

Awesome, loved Serivce department Tony was amazing at helping us, he also kept me up to date helping us, he also kept me up to date More

Excelente como siempre 👍🏻 muy buena atención , los mejores . Recomendados 100% y me dieron la cita rápido mejores . Recomendados 100% y me dieron la cita rápido More

The kindness and care was most obvious the moment I stepped out of my car. Thank you! stepped out of my car. Thank you! More

Liz, my service advisor, did a great job! She explained everything to me and kept me informed about the status of my car. I waited at the dealership, which has a comfortable waiting area. She explained everything to me and kept me informed about the status of my car. I waited at the dealership, which has a comfortable waiting area. More

Came in for scheduled maintenance service by appointment. Was told about the recall so I opted to have it done since my car would already be there. Things happen, I know but I was made aware that the service Was told about the recall so I opted to have it done since my car would already be there. Things happen, I know but I was made aware that the service techs broke something on my car. I was offered a rental but the status of my car was never communicated to me. I always had to call or come to the dealership to find out what was going on. When I got my car back, the battery was completely dead. I had to end up getting a new battery. Yes, Kia did something to affect my battery. My car records. I saw them doing something with my battery at least twice… jumping it off or jumping another car off… not completely sure. I do know I had no issues with my battery before bringing it in. More

I was impressed when the director actually wiped my car down after I declined the wash I was always informed what was going on with my car while it was being serviced down after I declined the wash I was always informed what was going on with my car while it was being serviced More