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Greenway Kia West - Service Center

Orlando, FL

4.2
1,820 Reviews
Call Service Center (844) 706-0067

1,819 Reviews of Greenway Kia West - Service Center

Sort by
September 21, 2024

In and out in no time for an oil change, tire rotation and recall service on a 2024 Sportage. More

by I0SECONDS2AIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
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Sep 23, 2024 -

Greenway Kia West responded

Thank you so much for the wonderful review of Greenway Kia West! We're glad to hear your maintenance and recall service went smoothly. Safe travels in your 2024 Sportage!

September 21, 2024

I won’t recommend coming back to facility. Workers are very clueless and do not communicate well with customers. And labor prices are extremely high for little to know real work. Over charge f More

by TEASIAWHITY.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Sep 23, 2024 -

Greenway Kia West responded

We apologize for your experience and any frustration caused. We strive to provide clear communication and fair pricing, so it's concerning to hear this feedback. If you're willing, please reach out directly so we can address these issues further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 21, 2024

I waited for an oil change and tire rotation for 4 hours and my advisor was very rude! More

by DLOUDER04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember my advisors name
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Sep 23, 2024 -

Greenway Kia West responded

I'm sorry your oil change and tire rotation took longer than expected. We work hard to provide respectful service and ensure every customer gets back on the road efficiently, but it's clear we let you down. This feedback will be discussed with my team, and if there's anything I can do to assist you at this time, please reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 20, 2024

This experience. Service manager M. Foster rude. My 1st time speaking with him in the 1st 2mins he was rude. I drove my car to Kia for a recall 1hr Service. And 32 da More

by Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
Report | Print
Sep 21, 2024 -

Greenway Kia West responded

Marsha, I'm truly sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out so we can discuss this further and find a resolution. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 20, 2024

Service center was clean and efficient, with knowledgeable techs and advisors that provided updates and next steps as needed. More

by clovexd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Frye
Report | Print
Sep 20, 2024 -

Greenway Kia West responded

Thanks for sharing your experience! We're glad to hear our Greenway Kia West service center met your expectations with cleanliness and efficiency. We appreciate the positive feedback!

September 20, 2024

My advisor was Jessica. She was courteous and kept me informed about the status of my vehicle. More

by juan.c.ortegon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada
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Sep 20, 2024 -

Greenway Kia West responded

Juan, there is nothing we love more than a five-star review! Thank you for giving a shoutout to Jessica, and we'll see you next time at Greenway Kia West. Safe travels!

September 19, 2024

It was good, just they said they will wash the car and they didn’t. More

by gregoriocastillo92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
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Sep 20, 2024 -

Greenway Kia West responded

Thank you for this 5-star rating of Greenway Kia West. However, I'm sorry to learn that your vehicle was not returned to you in the expected condition. Please give me a call when you are available so I can try to make things right. Best, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 19, 2024

Excellent service. I am so glad I chose Greenway Kia West. They always check in with me while I wait for my car to keep me updated on the progress. More

by lakeshasims19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
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Sep 19, 2024 -

Greenway Kia West responded

Lakesha, we're delighted to hear you had an excellent experience with us at Greenway Kia West. Thanks for choosing us and sharing your feedback!

September 19, 2024

Buen servicio de sus trabajos y excelentes atenciones por el colectivo de trabajadores y técnicos More

by rsanchezjimenez1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grabier, Juan Castro Rodriguez
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Sep 20, 2024 -

Greenway Kia West responded

Nos alegra recibir su reseña positiva! Gracias por el apoyo para Greenway Kia West.

September 18, 2024

Jesse was kind and checked in on us during our time at the service center. More

by devkrev96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in service department
Report | Print
Sep 19, 2024 -

Greenway Kia West responded

We appreciate the kind words for Jesse. We look forward to seeing you again at Greenway Kia West!

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