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Greenway Kia at the Avenues - Service Center
Jacksonville, FL
754 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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754 Reviews of Greenway Kia at the Avenues - Service Center
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July 31, 2025
Very bad experience with this dealership. Only 4 months after buying a used car (at an overpriced rate), I had to bring it in for the first check-up. What a coincidence — suddenly they “di Only 4 months after buying a used car (at an overpriced rate), I had to bring it in for the first check-up. What a coincidence — suddenly they “discover” I needed to replace the rotors and brake pads… and they wanted to charge me $1,100. After getting a second opinion, I found out the rotors didn’t need to be replaced at all — only the brake pads. In other words, they tried to charge me for unnecessary work. On top of that, they didn’t even do the basics: they didn’t rotate the tires (I left one with a nail on purpose and it was still there) and they didn’t check the air filter. I already felt ripped off with the car purchase, and they still wanted to squeeze more money out of me. I do NOT recommend this dealership at all. More
by Victor I herrera
Verified Customer
July 30, 2025
The dealership is very clean and seems to run with efficiency. Even times that you have to wait for an advisor, the wait is never that bad because I know the person ahead of us is getting the same tho efficiency. Even times that you have to wait for an advisor, the wait is never that bad because I know the person ahead of us is getting the same thorough attention that I expect and receive when I am there. More
by cmoze825
Employees Worked With
Szymon
July 30, 2025
Kari was great! She explained everything thoroughly, offered to drive me somewhere if needed and kept me updated during the entire process! She explained everything thoroughly, offered to drive me somewhere if needed and kept me updated during the entire process! More
by kaylaparinasan
July 29, 2025
Very friendly and helpful staff. They like the cars that they sale. Went beyond the call of duty-free They like the cars that they sale. Went beyond the call of duty-free More
by michaelthornton54
Employees Worked With
July 27, 2025
Very professional. I feel comfortable in this dealership when I’m getting my car worked on. The service advisor, Szymon Nowak was wonderful to work with, and I will re I feel comfortable in this dealership when I’m getting my car worked on. The service advisor, Szymon Nowak was wonderful to work with, and I will request him again. More
by SMCASERTA
Employees Worked With
Szymon Nowak
July 27, 2025
Wonderful visit. all services were professionally delivered. Great selection of coffees in the waiting area. all services were professionally delivered. Great selection of coffees in the waiting area. More
by JOSEPH.C.MARTIN
Employees Worked With
July 27, 2025
Our first experience with Greenway KIA and we were noy disappointed. Friendly and professional, questio9ns were answered an explanations were clearly given. My personal budget was happy as well! disappointed. Friendly and professional, questio9ns were answered an explanations were clearly given. My personal budget was happy as well! More
by dee_gregory_1961
Employees Worked With
July 26, 2025
Disappointed that a part was broken during a recall service but how the dealership handled and resolved made it a good experience. I was given alternative transportation while waiting for parts to arr service but how the dealership handled and resolved made it a good experience. I was given alternative transportation while waiting for parts to arrive and be serviced. I would have liked more communication but there was enough to keep me informed of the whole process. More
by Lorena
Employees Worked With
Ashley
July 24, 2025
Great service time was good service department was great thanks for the drop off service as perfect thanks for the drop off service as perfect More
by MILLIEB001
Employees Worked With
July 24, 2025
Almost 3 hours for an oil and rotate which is absolutely ridiculous. It appears my SA sat on my feedback from the MPI service recommendations for about 1.2 hours before pushing it back to the tech. Right ar ridiculous. It appears my SA sat on my feedback from the MPI service recommendations for about 1.2 hours before pushing it back to the tech. Right around lunch time conveniently. More
by PHILPELPHREY
Employees Worked With
Kari Canfield
