Greenway Kia of Riverchase

I called the dealership prior to driving over an hour to be very disappointed.. I talk with Matt Alexi before going and told him what I wanted and my financial situation and was assured that everything look be very disappointed.. I talk with Matt Alexi before going and told him what I wanted and my financial situation and was assured that everything looked good by Jeff Williams.. I told him I needed detail as to what he meant because we didn't want to waste gas and time to be disappointed. He still assured me that everything was good. After arriving to see Matt, he quickly turn the sale over to Clarence Raspberry, who was very nice and polite. We spent almost 2hours there, to be informed that everything I ask for was impossible, which I should have been told before driving over an hour. They tried to put us in a used or lower grade vehicle, which was very degrading. All they wanted to do was get us to the dealership to offer a completely different deal. They did not offer compensation to us for our time and gas. Word of advise if considering this dealership, shop your local dealers first and don't rely on anything you are told by phone..!!!!! More

Leo did a phenomenal job getting me into a Kia Optima. He & Mario got my payment where I need to be & I love my new car & enjoyed my car buying experience!!! & Mario got my payment where I need to be & I love my new car & enjoyed my car buying experience!!! More

I am a repeat customer with Riverchase Kia and will go back to purchase in the future. Joey helped me with different options on both cars. I traded in a 2011 Kia Forte for a 2013 Kia Optima. I just wan back to purchase in the future. Joey helped me with different options on both cars. I traded in a 2011 Kia Forte for a 2013 Kia Optima. I just wanted a larger car as a preference. I am impressed with the Service Center and the Dealership in general. I would recommend Joey as a sales consultant. He made me feel very comfortable as a customer. More

We walked onto the lot and James greeted us immediately. He was very friendly and he clearly knows a lot about the cars on the lot. He completely walked us through the process and made us feel very confiden He was very friendly and he clearly knows a lot about the cars on the lot. He completely walked us through the process and made us feel very confident about our decision. We will buy our next car form him! More

I can add to the other reviews who have had a very bad I can add to the other reviews who have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wife´s 2011 Kia Sorento I can add to the other reviews who have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wife´s 2011 Kia Sorento in for service. The guy seemed less than interested in my call and merely asked when I wanted to bring it in. I told him if possible I would like the following day. He responded that would be fine never asking my name or any information other than my issues: a sagging headliner and the windshield washer was either stopped up or not working. "OK, see you tomorrow," he responded. We arrived today and the gentleman we spoke with mentioned they couldnt do anything about the headliner as their "trim guy" only came in on Mondays. I responded that it was unfortunate that the day earlier when I mentioned my problem that no one had mentioned that to me. His only response, "I wasn´t here." I left the car and came back several hours later after being called and told it was fixed. I walk outside after paying and find that the windshield washer STILL doesn´t work. When I ask the technician mentions that there must be some fungus in the tank and when he blew out the lines he sort of figured and wasn´t the least bit surprised it did not fix it for good. I really do not know how to respond. I take my car in to get it fixed not have them give it a shot and whatever happens could happen. Am I supposed to just not use it anymore? Does it just not get fixed? The service advisor mentions after a bit of uncomfortable silence, "Well, we can fix it but it won´t be under warranty and will cost you $50." I can do it now, says the tech.....No, I would rather not bother you with it, I say. I should have been given the option to fix it when they called me rather than some lazy, worthless attitude of I figured that wouldn´t fix it. I went home and removed two anchors under the fender and was able to see that the tank was absolutely clean with no fungus in it. I cleaned the pump screen of what appeared to be a wet piece of paper towel and it works perfectly. It took me 5 min.. I have to mention that as I was leaving the place they had a used car in the back that they were painting the bumper on IN THE PARKING LOT!! Talk about a first class place. This is the second time I have used Riverchase Kia for service. The first time they charged me $100 to replace a hub assembly for the rear wheel. I already had the part...just remove 8 bolts and replace it...Every other servicing dealer I have spoken with says that was exorbitant. They are out to take advantage of you with vehicle service and scam you any way that they can...avoid them at all costs. Also, I have to add that their $5k-$10k trade in allowance on new vehicles merely means they add a dealer addendum of the same amount and after all the shuffling and smoke and mirrors they may get to $2k above sticker and consider that a deal. Are people really stupid enough to fall for this? Clearly they want to be a part of the SERRA franchise of dealerships where they only care about the initial sale and whatever $$ they can make off of it. Nothing else matters. Go to Tuscaloosa or Atlanta where they appreciate you and treat you like a person. More

Mr.Finley was very nice and professional. He listened to what I had to say and helped me greatly to purchase a 2009 Borrego. I rate them at the top Ive been to many dealerships and was very impressed with R what I had to say and helped me greatly to purchase a 2009 Borrego. I rate them at the top Ive been to many dealerships and was very impressed with Riverchase Kia. They gave me more for my 99 Explorer than any dealership offered even ford dealerships. More

Had a very good experience. Traded my car and told them what I could afford as far as monthly payments and they made it work for me. Drove off in a new Kia Optima. what I could afford as far as monthly payments and they made it work for me. Drove off in a new Kia Optima. More

After calling and speaking with them about my credit I drove the hour to the dealership because they claim that if you bring home "$350 a week" they want to approve your credit. I make a little ove $350 a drove the hour to the dealership because they claim that if you bring home "$350 a week" they want to approve your credit. I make a little ove $350 a week and they said that they could work with me! I get there and all they have to sell me is an old ragged crossover that I do NOT want and i told them before i drove the hour that i was only interested in the Forte. After finally finding a Forte that I could live with even though it is a base model with NOTHING power i said ok see what you can do on this car. After sitting there for over an hour while they try to get me approved they come back and tell me that there is nothing that they can do for me and almost run me out the door. They were VERY RUDE once they found out that even though the commercial "claims" they can help me because i make over $350 a week (I work for the State of Alabama Department of Transportation) they couldn't do anything. I don't care how much money I have and how bad or good my credit may be in the future I would NEVER go back there to try to buy ANYTHING!!!!!! They ruined my outlook on a Kia all together. I went and bought a FORD instead and I am glad that I did! More

THE WORST KIA DEALERSHIP IN THE COUNTRY!!! DO NOT GO HERE. THE POSITIVE POSTS ARE FROM THE SALESMEN THEMSELVES. I was in the market for a Kia Sorento in a specific color and trim package. I have literal HERE. THE POSITIVE POSTS ARE FROM THE SALESMEN THEMSELVES. I was in the market for a Kia Sorento in a specific color and trim package. I have literally spoken to or have visited most of the Kia dealerships in the Southeast. Riverchase Kia are xxxxxxxx! The salesman (forgot his name but they are all the same) called me stating they had what I was looking for after I had previously inquired. He also stated that they would give me $5000 for my trade as long as it could drive to the lot. I explained to him that my 2000 Mustang with 167000 miles was worth only about $1500. He stated it didn't matter because it was a rebate from the manufacturer. I told him that it better not be a gimmick, as I was going to have to drive an hour to get there. He assured me everything would go well and that this rebate was going to end in a few days. I get there and he states that they had sold the vehicle the day before and that he didn't realize it (this was a lie, Kia Motors said they never had it). He said that they could do a dealer trade and have the vehicle on the lot within a few days. I asked if the $5000 trade in value still applied, and he said yes. When they did the paperwork the vehicle was $3000 above the sticker price!!! I asked how the heck that could happen, and he said I didn't qualify for the $5000 because it wasn't in stock. So, we walked around and I found one in stock that I was willing to settle on since I was getting $5000 off. We did the paper work and now we were $2000 above sticker price. Oh, and no, this is not even including taxes and title. The salesman then became extremely rude with me. I went and spoke with the sales manager who was even more rude to me. Locklear Kia in Tuscaloosa was going to put me in the same vehicle with more options for thousands less. STAY AWAY FROM RIVERCHASE KIA!!!!!!!!! More

Will not call back if you have a problem or simple question. We have left 3 messages over the course of 3 weeks and have yet to get a call back regarding a refund for a warranty that was purchased. question. We have left 3 messages over the course of 3 weeks and have yet to get a call back regarding a refund for a warranty that was purchased. More