Greenway Kia of Riverchase

Inappropriate customer service I had turned in a Cadenza to this dealer that was coming off the lease. The personnel indicated on my inventory form that I had one Key Fob although I had turned in a Cadenza to this dealer that was coming off the lease. The personnel indicated on my inventory form that I had one Key Fob although two were turned in; one was absent its valet key. Upon realizing the error (after leaving the state) I called and was informed that they could not indicate anything but one but would make a pen and ink change. Unfortunately they did not and the leasing Company charged me for a missing Key Fob. I attempted to call them (Riverchase Kia) back several times and was brushed off or simply ignored. I would recommend to readers to seek a company with higher ethical values and better integrity More

best dealership experience The process was quick. The staff was friendly. I would definitely purchase from them again. Teddy Frye was very knowledgeable and did not waste any ti The process was quick. The staff was friendly. I would definitely purchase from them again. Teddy Frye was very knowledgeable and did not waste any time. More

Amazing Place! We showed up at Riverchase Kia with, honestly, the thought of walking out with nothing. I had no money down and no trade in. i was nervous that things We showed up at Riverchase Kia with, honestly, the thought of walking out with nothing. I had no money down and no trade in. i was nervous that things were not going to work out in my favor. I had brought my 5 year old with me, and was worried she would get into things. Mr. Frye was very helpful and helped entertain my little girl. I always dread the thought of going to car dealerships due to stories previously told. I thought it was going to take forever. But I showed up around 9 and was walking out of there in my brand 2016 Kia Forte around 1130am. Quick and fast. He worked with us and did not beat around the bush. Teddy Frye was straight forward and honest about the whole situation. It was the day before my birthday and i couldn't have asked for a better experience!! More

High pressure/way over charged/non disclosures There was very high pressure to sign that day. Before I knew it, I had WAY over paid and had been told the terms would not be more than 72 months, but There was very high pressure to sign that day. Before I knew it, I had WAY over paid and had been told the terms would not be more than 72 months, but somehow mine is 75 months. I was not given the option of getting gap insurance, but I was charged $800 for it. That was never mentioned at all. All done with a smile on their face and a big thank you. I would never recommend this dealer and will go out of my way to NOT recommend them. The only follow up I received was a "sorry about that ", and no reply to my email showing other prices in my area that were much less. The actual salesman wasn't as bad as the "closer", finance manager. He just needed a sale. I received a generic response from Kevin Woody on this site, where he said he would love to have a another chance to make things right... I called him today and again, I got an "I'm sorry." Well that is just words they don't even mean and does nothing "to make things right ". More

Great place to buy your next ride Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said we would pay per month. Nice people. Next carried SUV in for service, saw a used Ford Ranger. Talked to Teddy Frye while oil was being changed. Could not turn down what great offer he made us to drive away within 2 hours was a pickup. They have always stood behind what they say. Go by and give them a try, you will be glad you did. More

Very Good experince My experience at Riverchase KIA was wonderful.. He knew all about the cars and he told me up front anything I needed to know. He was very patience a My experience at Riverchase KIA was wonderful.. He knew all about the cars and he told me up front anything I needed to know. He was very patience and a real gentleman throughout whole time I was there. Oh! his name is Teddy Frye...Thank you so much Teddy ! More

Great experience When I walked into Riverchase Kia I wasn't sure what to expect. Mark Pierce was very helpful in getting me in the car that I wanted (a 2016 Kia Soul) When I walked into Riverchase Kia I wasn't sure what to expect. Mark Pierce was very helpful in getting me in the car that I wanted (a 2016 Kia Soul). I felt like he and the dealership went above and beyond to get me in the car. I wasn't sure when I walked in if I'd be leaving with the car or not. I did and couldn't be happier with my decision to purchase from Riverchase Kia. More

Best Dealer ever I went into Riverchase kia Lost and came home with an 2016 Kia Forte hatchback. .. My kids were so excited. It wasnt easy but Teddy was more than help I went into Riverchase kia Lost and came home with an 2016 Kia Forte hatchback. .. My kids were so excited. It wasnt easy but Teddy was more than helpful and patient. ... More

Easy and efficient! Mark Pierce made car buying simple! I really wanted an optima, but after being in it, it didn't have the head room I expected, no problem. Mark sugges Mark Pierce made car buying simple! I really wanted an optima, but after being in it, it didn't have the head room I expected, no problem. Mark suggested the Forte5, I thought what for? I bought the forte5 and thank goodness they were patient! This is a great location, strong team with can do attitude! If you need a car, give them a try! More

Helpful & Informative!! Lionel Lee was amazing. I absolutely detest car dealerships and car salesmen. Like to the point where after my first financed car, almost 10 years ago Lionel Lee was amazing. I absolutely detest car dealerships and car salesmen. Like to the point where after my first financed car, almost 10 years ago- I paid cash for any vehicle thereafter. Having moved in from out of state- and not having the most reliable transportation, we sold both our vehicles- and at the same time didn't realize that even the good credit stuff falls off your report. It put us in a bit of a bind and Lionel worked very hard and explained a lot more than any other car salesman ever has. I never felt like he pressured us to make a sale- and even though the most intelligent thing would have been to shop around? I really felt like I could trust Lionel!! When our payments came back higher than we wanted - he went through and explained why- then he gave us information regarding refinancing (when it would be best to do- even though we can do it anytime- he advised us the best time to consider it) - and he also explained how the "credit rebuilding program" which Kia offers- comes at a high interest rate - he told us why that was and everything! He was so informative I had very little to ask the actual financing department!! I genuinely believe that although- as a car salesman- I know they all want the sales - but Lionel took the time to make sure we understood why we were getting the kind of deal we were, and gave us a lot of advice regarding how to get everything to the point we had wanted to be at when we walked in the door ( the point we thought we were at honestly). I can tell you that as long as Lionel is at Riverchase Kia? We will be lifelong customers!! More