Greenway Kia of Rivergate

I contacted Greenway Kia of Rivergate to price match an out the door offer we already had from a Texas dealership. Nashville was closer, so I reached out before booking travel for my son. After multiple out the door offer we already had from a Texas dealership. Nashville was closer, so I reached out before booking travel for my son. After multiple text exchanges, I was explicitly told they could match the out the door price. I made it very clear that my son would be flying in and putting $19,000 down, and that I did not want any surprises. They confirmed it was the same vehicle and said they would match the deal. Based on those representations, I booked a flight. Only after the flight was booked did they finally send the actual deal sheet. That is when the truth came out. The price was higher due to dealer fees, which they admitted they could not remove. That is not an out the door match. When I pointed this out, instead of honoring what was promised or acknowledging the issue, I was told to “go buy the other one.” If I hadn’t pushed for written documentation, we would have flown to Nashville, wasted time and money, and been hit with surprise fees. Dishonest pricing followed by a dismissive attitude. If this is how they treat customers before you arrive, buyer beware. https://maps.app.goo.gl/HpaS3a7F5LZdVgJz6 More

I went at 8 an. Was there an hour and they did what I asked.cheeedully adjusted the price when I noticed an average. Great car wash too Was there an hour and they did what I asked.cheeedully adjusted the price when I noticed an average. Great car wash too More

Outstanding service dept. I have always taken my vehicles there and I have bought 2 Kia’s there. I have always taken my vehicles there and I have bought 2 Kia’s there. More

Fast and really welcoming will definitely be back for other services I highly recommend this location other services I highly recommend this location More

Everyone in the Sales and Service Departments is awesome and knowledgeable! Very kind and reliable staff. and knowledgeable! Very kind and reliable staff. More

I had a recall issue. It was taken care of very fast and efficiently. I am pleased with the response. It was taken care of very fast and efficiently. I am pleased with the response. More

The service experience is absolutely horrible. After being a Kia owner since 2020 - their service department literally makes me want to sell this car and avoid Kia in the future. Inspections aren’ After being a Kia owner since 2020 - their service department literally makes me want to sell this car and avoid Kia in the future. Inspections aren’t completed as stated, vehicle returned in a condition that was technically not safe to drive despite being assured it was (later tech admitted there was a major issue), requests to speak to service manager denied, sales staff comes into service waiting area to attempt to sell you new cars. Just ridiculously poor experience all around. More

I was overcharged at Greenway Kia Rivergate for being a young woman and then ignored for over a month when I tried to resolve it respectfully and directly. Repeated calls to the service manager, Josh Su young woman and then ignored for over a month when I tried to resolve it respectfully and directly. Repeated calls to the service manager, Josh Sutton, went unanswered. Management promised follow-up multiple times and never delivered. For a month I called multiple times a day and was put on hold, hung up on, promised calls back in “just a few minutes” and then eventually my number recognized and blocked. Using two other phones, I called and was connected right away but once they realized it was me, those were both blocked too. This dealership takes advantage of customers and avoids accountability. I will be escalating this to Kia Corporate and the dealership owners. While I will be placing a dispute with my credit card to attempt to recovering my money; the premise is that the management here does not respect their customers, if that’s due to my young age or gender I’ll never know but anyone thinking of doing business here or bringing a car for service should heavily reconsider. More

Terry salesman was great manager worked with me to get what I wanted in car and car payment I appreciate all you all employees very nice and the guy in financing that waited on me was so nice up front by what I wanted in car and car payment I appreciate all you all employees very nice and the guy in financing that waited on me was so nice up front by the side door thanks to all you and Merry Christmas And A Happy New Year God Bless Peace On Earth Debbie Barnes More

⭐ Review for Greenway Kia of Rivergate — 1536 Gallatin Pike N, Nashville, TN 37115 I am writing this review not out of spite, but out of heartbreak and frustration — and with the hope that no other fam Pike N, Nashville, TN 37115 I am writing this review not out of spite, but out of heartbreak and frustration — and with the hope that no other family has to go through what mine did at Greenway Kia of Rivergate, located at 1536 Gallatin Pike North, Nashville, TN 37115. When my son and his wife welcomed twins, along with their toddler under two, they were suddenly in desperate need of a safe, reliable vehicle that could hold three car seats. I explained our situation in detail. I told the salesperson how important it was — that we could not risk these babies being stranded on the side of the road. I trusted them. And they betrayed that trust. 💔 The first vehicle — a Hyundai Palisade Within weeks of buying it, the motor went out. Completely failed. A brand-new chapter of life for our family, and instead of helping us, the dealership refused to take responsibility. No help, no support, no compassion. 💔 Trying again — because I have integrity Even after that, I did the right thing. I went back to them — the same people who sold me the failing vehicle — and swapped it out, asking only that they give me a little more than what another dealership would, because they knew the situation and they knew what they’d sold me. I wanted to believe they would make it right. 💔 But heartbreak struck again A few months later, the second vehicle’s motor also failed. The only thing that saved us financially was the extended warranty I purchased — not anything they did for us. And now, here we are again: The bearings are failing, damaging the fan blades, and the repair will cost over $2,000. ❗ No family should go through this This dealership does not stand behind their vehicles. They do not properly inspect what they sell. They do not show honesty, empathy, or any real sense of responsibility. I have done everything on my end with honesty and integrity, and it breaks my heart to say this, but: I would not buy a piece of gum from this place, and I pray no one else has to experience what we did. More