I found a used Ford Edge online contacted the dealership via email spoke to salesman over the phone at least half a dozen times as well as texting, he assured me multiple times how great of shape the car was in. He took pictures personally of a couple flaws on the vehicle that he would have taken care of (2 small dents and some paint chips) by the time I would come in. This was on Thursday he told me it would be good to go by Friday evening and if not definitely by Saturday. I live 6+hours away and made sure he was aware of the distance I would be traveling for this car, so if there was something wrong to let me know. Again I was given the salesmans' personal promise/guarantee that the car was in excellent shape with no issues. I drove the 6 1/2 hours Monday afternoon getting there around 8pm start looking around the car, first things I notice, the paint chips had not been fixed, then I look near the largest one on the hood and see about a 3/4inch bubble where it is beginning to rust under the paint. I keep looking and find about 8 inches of bubbling on the interior of rear door drivers sided door and 8-10inches on the rear pass. door. I was told that he "didn't see them" although he had "personally done a thorough check of the car before I drove all that way". He then told me it would only cost a few hundred dollars at a body shop when I get home to take care of them and he was going to mail me the touch up paint to fix the paint chips that were supposed to be fixed 3 days before I even got there. He didn't think that rust was that big of a deal, and then immediately started to tell me well it is 6 years old with 50k miles that's bound to happen. I call BS!!! They would not discount the price of the vehicle, nor did they offer to fix it for the same price. I understand that I don't matter to them as I live over 325 miles away, but this is not a good business model. After reading more reviews online it appears that this is a common theme, they are large and don't care about individual as long as they are selling hundreds of cars a month.
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Paul Whitehouse and TracyBriden