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Gregg Young Chevrolet Inc.

Omaha, NE

2.4
232 Reviews

17750 Burt St

Omaha, NE

68118

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Showing 232 reviews

September 16, 2024

My sales person, Dallas was outstanding overall an amazing person thank you so much for helping me purchase my 2020 Chevy equinox premiere! More

by Bryce.nenneman22
Recommend Dealer
Yes
Employees Worked With
Dallas
Sep 18, 2024 -

Gregg Young Chevrolet Inc. responded

Thank you for your kind words! I'm thrilled to hear that Dallas provided you with outstanding service during your purchase of the 2020 Chevy Equinox Premier. At Gregg Young Chevrolet, I strive to make every customer's experience enjoyable. I appreciate your feedback and look forward to serving you again in the future! Safe travels in your new vehicle! Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com

August 19, 2024

I have purchased two new cars from Gregg Young Chevrolet, the latest being a 2020 Equinox on December 27, 2019. At that time, I purchased an Extended Mile Plan from them in the amount of $2,926.00 thru Kahu More

by nancyrobertsomaha
Recommend Dealer
No
Employees Worked With
Ed Zachary, Nick Olson
Aug 22, 2024 -

Gregg Young Chevrolet Inc. responded

Thank you for sharing your experience with us. I understand your concerns regarding the Extended Mile Plan and the benefits you were promised during your purchase at Gregg Young Chevrolet. It’s important to us that our customers feel they are receiving the full value of their plans. I encourage you to reach out to me directly to discuss your situation further. While I can’t provide a refund, I want to ensure that you receive the benefits that were outlined when you purchased your plan. Your feedback is invaluable, and I appreciate you bringing this to my attention. I am committed to providing quality service, and your satisfaction is important to me. Thank you again for your input, and I hope to resolve this matter for you. Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com

July 17, 2024

Terrible Service Department. Spoke with the service manager (Trent) and while he did take responsibility I personally wont be taking any of my vehicles back there. The Concern de More

by LindemanT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trent ( service Manager) and Max ( Service Advisor)
Jul 19, 2024 -

Gregg Young Chevrolet Inc. responded

Thank you for sharing your experience. We understand your frustrations and appreciate your feedback. Your concerns have been noted, and we will address them internally to prevent similar situations in the future. Please feel free to contact me directly if you would like to discuss this further. We value your business and hope to have the opportunity to improve your perception of Gregg Young Chevrolet. Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com

May 02, 2024

To start with a little background, I’m a single mother of three and have taken my 2012 Chevrolet Traverse to Gregg Young. Over the past two years at Greg Young…between my extended warranty company and out of More

by jennifermay0523Brandy09!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
March 27, 2024

I took my truck to Gregg Young because it showed it had available appointments. I scheduled my service and requested to stay and wait for my vehicle. When I arrived I was told I could not do that and that More

by Lindsay C
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Webb and Drew(handles the loaner vehicles)
Mar 29, 2024 -

Gregg Young Chevrolet Inc. responded

Thank you for sharing your experience with us. This is not the sort of experience our customers have come to expect from us. We will learn from this. Thank you. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

Apr 04, 2024 -

Lindsay C responded

Although I agree this is something to learn from. Part of learning from this is also doing the right thing. My vehicle was damaged while in your possession and because items are missing from the engine, the work appears incomplete. Fixing those things is the right thing to do. Saying you will learn from this but not righting your wrongs is admitting you did something wrong but not being accountable for your actions.

March 04, 2024

Gregg Young service department is horrible! ! They don’t do what is requested. They Don’t answer calls or emails promptly. They are horrible to their customers. We took our Cruze in for Oil l More

by Jaycee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Zachary, Nick Olson
Mar 07, 2024 -

Gregg Young Chevrolet Inc. responded

Jaycee, we appreciate the opportunity to learn about your experiences in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

September 14, 2023

Awsome experience today in service dept. jack freese was awsome. Got a loaner at last minute. Work done was great. Would recommend to anyone. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack freese
Sep 15, 2023 -

Gregg Young Chevrolet Inc. responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Trent Langan | Service Manager| 402-572-8080 | Trent.Langan@gyautogroup.com

July 06, 2023

Almost two months ago, I went in for an oil change and tire rotation, with an appointment, which was meant to be covered by my purchase agreement. I mentioned an issue I had every now and again with the t More

by mellsworth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Specific Names Not Given
Jul 10, 2023 -

Gregg Young Chevrolet Inc. responded

Your feedback has been forwarded to our team and we are currently looking into this matter.

May 13, 2023

Came for financing gave me 10-11 APR and blamed credit found out rate 6% More

by Beatrice12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dalvie Mike
May 16, 2023 -

Gregg Young Chevrolet Inc. responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Ed Zachary – Vice President - 402.763.8102

October 08, 2022

I wish I could be 100% confident of who I worked with, I am just bad with names, but I am pretty sure it was Steve. I can’t seem to make up my mind on a car, so I check their website regularly for one that More

by UndecidedBuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Oct 11, 2022 -

Gregg Young Chevrolet Inc. responded

Thank you so much for the wonderful compliments! Sincerely, Ed Zachary – Vice President - 402.763.8102

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