Gregg Young Chevrolet Inc.

I took my truck to Gregg Young because it showed it had available appointments. I scheduled my service and requested to stay and wait for my vehicle. When I arrived I was told I could not do that and that available appointments. I scheduled my service and requested to stay and wait for my vehicle. When I arrived I was told I could not do that and that they would not actually look at my vehicle until the following week. I asked for a loaner vehicle but they informed me the list was 2 weeks out. The person assigned to my vehicle called me the following week and left a message. I attempted to return the phone call and could not get a response. I attempted to contact Brandon Webb multiple times and finally had to leave a voicemail for him just to communicate with my spouse. Brandon Webb was able to provide some updates. When my truck was diagnosed he said that it was covered under warranty but they needed their heavy techs to work on it and they were also out 2 weeks. After a week Brandon Webb did provide me with a loaner vehicle. The vehicle was not clean on the inside and had a sensor warning but I was grateful for the vehicle. I was notified today that my truck was fixed. I went to pick my vehicle up and explained the issues with the loaner since I did not want to be liable for what they had provided me. Brandon Webb then informed me that my vehicle had not been washed because the car wash was down. I went to wash my vehicle which I keep very clean and I discovered scratch marks on the lower portion of the drivers side door, a bolt from my engine missing and my rear bumper scratched in multiple areas. Luckily I had backed my truck in when I parked it before I could get it fixed and it is very clear that those scratches were not there before. Which I already knew but felt I needed proof. I take very good care of my truck and it’s upsetting to see the staff of Gregg Young did not treat my truck with the same care you would hope they would want their property taken care of. When I discovered these issues I immediately contacted Gregg Young and requested they fix the issues. I spoke with Drew (manages the loaner vehicles) and he told be Brandon was gone for the day and in reference to wanting to bring my vehicle back he told that’s not how this works. There was no sympathy or care for the damage caused in their care. There is no way that the staff at Gregg Young did not notice the damage they caused to my vehicle. If they had any integrity they would have done the right thing up front and fixed the damage they caused. More

Gregg Young service department is horrible! ! They don’t do what is requested. They Don’t answer calls or emails promptly. They are horrible to their customers. We took our Cruze in for Oil l ! They don’t do what is requested. They Don’t answer calls or emails promptly. They are horrible to their customers. We took our Cruze in for Oil lube and filters many times while the power train was under warranty. We told them to drive and inspect engine as it lacked power. They did nothing. They claimed to find nothing over and over again. We asked for a compression test. GY ignored and refused our request. The Car began using oil. We asked them again to fix it. They found nothing wrong again and again. The car now was out of warranty but a safety hazard as my kids said it would not accelerate to get going and they feared being rear ended. Finally we took car to another Chevy dealer. They inspected and did a compression test. They found first piston was bad and running at 20%. Using it like that for months, made it score the other pistons and whole engine. We had to replace the whole motor at a cost of $9000. I called GY to complain. They denied everything and offered us no money back or to assist with the engine cost. They are horrible horrible people for the way they treated us and our vehicle. They don’t listen, they make excuses and they cost us $9000 for a new engine which should have been replaced earlier u see their care and warranty. More

I came in to look at a pickup and was ready to buy it at a fair price…after looking it over it was being sold for over $5,000 what KBB.com and NADA said fair price is…they absolutely refused to work with me a fair price…after looking it over it was being sold for over $5,000 what KBB.com and NADA said fair price is…they absolutely refused to work with me on price and acted like I needed them and they didn’t need me…..terrible customer service and attitude. THE ABSOLUTELY REFUSE TO WORK WITH OR MAKE FAIR DEALS WITH CUSTOMERS!!! More

Awsome experience today in service dept. jack freese was awsome. Got a loaner at last minute. Work done was great. Would recommend to anyone. jack freese was awsome. Got a loaner at last minute. Work done was great. Would recommend to anyone. More

Almost two months ago, I went in for an oil change and tire rotation, with an appointment, which was meant to be covered by my purchase agreement. I mentioned an issue I had every now and again with the t tire rotation, with an appointment, which was meant to be covered by my purchase agreement. I mentioned an issue I had every now and again with the theft deterrent system in the car, expecting it to be included in the inspection that is always performed at oil changes. No one had mentioned anything different and I had not signed anything authorizing extra service on my car. Instead, they contacted me hours later saying they had not even looked at my car yet and were going to have to keep it overnight to look at the next day. When I said I needed a way to get to work, they offered a rental but could not tell me if it would be covered by my warranty until after they performed diagnostics, which couldn't even occur until tomorrow, which was the whole reason I needed my car back that day or a replacement. But still they couldn't tell me if they could get me a vehicle at no extra expense. The next day (day 2), they sent me diagnostics in a link, however the interface was not user-friendly and I couldn't see everything at once. I still didn't know if everything was covered, and I couldn't see the next charge until I accepted or declined that piece of service. I got off work a bit early and called them at 5:20 PM with no answer. The next day (day 3) they texted saying they couldn't have answered as they closed at 6:00 PM. I mentioned in text that I had called before then but they had no response to this. I also mentioned that I'd have to call to speak to someone as I didn't under the inspection interface and needed help understanding what was actually wrong with my car. I sent a text stating I didn't need any fixes that were not covered by my warranty as my warranty was supposed to cover everything, and they said my car would be ready to go that day. When I called and finally got the mechanic on the phone, they said the inspection wasn't covered as there was nothing broken in my car and there were no fixes. The item I actually had an issue with was an "aftermarket item" that they claimed they do not sell. I informed them that there must be a mistake because I bought the car that way; they said they don't know what the item was and they don't sell cars with that accessory. I explained again that that could not be the case as I bought the car from them, had gone to no one but them since buying the car for maintenance, and the car had been in no one else's possession but mine since purchase. Without any explanation on how this item, that was not working, came to be in my car, and no fix to this item since it somehow wasn't covered by warranty, I picked up my car after paying $200. I was under the assumption that paying was the only way to actually get my car back. In my eyes, I paid $200 for them to look at my car, fix nothing, lie to me about my purchase experience, and never even help me get to work or their dealership. When they called for a review, I returned the call and explained why I was so upset. The person on the phone wrote down my complaint, and my experience, and sent this email to their supervisor while I was on the phone with them. They assured me that their supervisor would call me back that day to speak with me and help. Almost two months later, and I've had very little time to follow up, but no one has contacted me via text, call, nor email, despite them having access to all of these options as, again, I bought my car from them. This is the third time (all for separate issues) that I've called Gregg Young Chevrolet, been told they'd call me back that day, and no one ever gets in contact with me again. Since apparently the warranty I pay for is worthless, I would never bring my car back here again. Nor would I ever trust buying a car from them again. More

Came for financing gave me 10-11 APR and blamed credit found out rate 6% found out rate 6% More

I wish I could be 100% confident of who I worked with, I am just bad with names, but I am pretty sure it was Steve. I can’t seem to make up my mind on a car, so I check their website regularly for one that am just bad with names, but I am pretty sure it was Steve. I can’t seem to make up my mind on a car, so I check their website regularly for one that might catch my eye. I have driven a Blazer, a Wrangler, and a Trailblazer on 3 separate occasions. Not once did my salesman act irritated to be working with me while I sorted out my wants. Even when I had to run in on my lunch and he was waiting for an appointment he still set me up in the car and gave a quick, but comprehensive review of the vehicle. My family has been staunch anti Gregg Young since before they purchased John Kraft Chevrolet. The salesman I worked with has changed that for me. When I told him I was just looking he gave no pushback, just answered my questions to the best of his knowledge with a friendly disposition. I ended up leaving the market because my trade value had dropped so drastically in recent months, and upon follow up, when I explained this, he was very kind and I have not been bothered with constant follow-ups since. If I find the right car at this dealer, I will not hesitate to purchase. More

I scheduled an appt for 8:15. I arrived at 8:05. I am still waiting for an oil change and tire rotation to be completed. When I inquired at 9:30 I was informed it would be approx I arrived at 8:05. I am still waiting for an oil change and tire rotation to be completed. When I inquired at 9:30 I was informed it would be approx 15 more mins. Still requires oil to be added and inspection complete then paperwork. I asked about the tire rotation. The service rep had to go back to check on that. 2 hours for an oil change and tire rotation with an appointment? By the way, first service appt for this vehicle with this dealership. When my 1 hour ETA wait time passed, no one provided a status update. I had to seek out the update. More

Dealership experience was great. We even was able to eat brunch at the corvette Cafe. brunch at the corvette Cafe. More

Need to change instant lube sigñ to appointments only very disappointed drove for instant and told to come back tomorrow very disappointed drove for instant and told to come back tomorrow More