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Gregg Young Chevrolet Inc.
Omaha, NE
242 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 242 reviews
April 10, 2019
Thie claim of customer service is false I am unsure as to who this needs to see this but I felt it necessary to send. My wife and I purchased a used 2017 Cadillac from you in December of 17. I am unsure as to who this needs to see this but I felt it necessary to send. My wife and I purchased a used 2017 Cadillac from you in December of 17. I was assured over and over how important my business was and how customer service driven you were. Well I can attest to both you are not. I brought in our other vehicle last week. Please see attached review- I believe a person working in the capacity of a service writer should have the working knowledge of an automobile. I do not expect them to be able to repair it but please don’t read off a list of needed repairs without understanding what you are reading. When an item is read and then stated “ whatever that is” does not bring confidence or crediabity. When telling me the break rotors are rusted and pitted and need replacement and a full fluid replacement is needed, without an explanation, it screams up sell. Please accept this as positive/ constructive criticism. I have called three times today in an attempt to get her car detailed and the oil changed. First call was answered and I asked for service. After ten rings I hung up. Later I called back and was told that oil changes were a walk in only option. To this I say why? Is my time not worth anything? I will not sit waiting when I can go elsewhere with an appointment? xxxx I can take my 2004 Ford Pick up to McCullen Ford and get an appointment for an oil change. When asked about detailing I was placed on hold. Apparently the detail “manager” was unavailable. I was told by “John” he would email the detail manager and I should recive a call back. Hours later I called and was transferred to the detail managers voicemail. Message was left at 11:30. I didn’t receive a call back. I have been looking to replace my 2004 F250, with a new 3/4 or 1 ton diesel. I was going to look at your dealership but after these experiences I may use a different dealer or go back to Ford. After sending the feedback to their service rating request and directly to their dealership no one bothered to follow up. More
by Customer service?
Employees Worked With
John
January 16, 2019
Terrible customer service My wife and I bought a used vehicle from this dealership. We were promised free diagnostic checkups and they promised to get a 2nd key for us. They My wife and I bought a used vehicle from this dealership. We were promised free diagnostic checkups and they promised to get a 2nd key for us. They never followed through and eventually told us to contact another dealership that they couldn't help us. Then they denied ever offering the free checkups and refused to help us. Don't trust them. More
by Sky
Employees Worked With
NA
November 28, 2018
Service help Christina Hogan was the person who helped me when I brought my truck in for service. She was super helpful and friendly. She explained every thing in Christina Hogan was the person who helped me when I brought my truck in for service. She was super helpful and friendly. She explained every thing in detail of what needed to be done. Next time I bring my truck in for service I only want to deal with her. More
by lovelace, fred
Employees Worked With
Christina, Hogan
November 15, 2018
Same mistake, over and over and over.. While the service managers were always friendly & helpful, the diesel mechanic just couldn't manage to remember to put the cap back on the DEF tank af While the service managers were always friendly & helpful, the diesel mechanic just couldn't manage to remember to put the cap back on the DEF tank after he filled it. Happened three times. THREE TIMES! The first time, the mistake caused DEF fluid to spew all over the engine bay and for the tank to get low before it should. The dealership did refill the tank at no charge on that one. On the two subsequent occurrences, I actually checked the cap BEFORE I drove out of the dealership. On the second occasion, I showed the service manager and he promised to notify the mechanic and correct the problem. The third time was my last trip to Greg Young. If they can't get something as simple as a filler cap replaced, what else did they screw up? More
by Dave
Employees Worked With
Diesel mechanic
July 15, 2018
service dept Trent is very efficient at interacting with me as a customer. And I never have to wait long for an explanation on what the issue is when I have a ser Trent is very efficient at interacting with me as a customer. And I never have to wait long for an explanation on what the issue is when I have a service problem. More
by chevrolet1
Employees Worked With
Trent L.
June 21, 2018
Gregg young = the standard for customer service. I had been to numerous dealerships over the course of a month searching for a new truck, having no luck whatsoever. Beyond havin a hard time with fina I had been to numerous dealerships over the course of a month searching for a new truck, having no luck whatsoever. Beyond havin a hard time with financing, I have absolutely no free time from work, but two days after I spoke with Mike Quattrocchi, I drove my new truck off the lot. I’m very impressed with how straightforward and hard working they are to make the process easy and efficient for their customers, and I have no doubt that I will be going back in years to come. More
by JohnHubbell
Employees Worked With
Mike Quattrocchi, Lane Edwards
March 30, 2018
Problem addressed by service personnel. I appreciated their willingness to show some concern over a problem had and they (Josh) took the time to contact me about my concern and did show some I appreciated their willingness to show some concern over a problem had and they (Josh) took the time to contact me about my concern and did show some flexibility in the matter. More
by Lycurgus
Employees Worked With
Josh
February 14, 2018
Excellent Trent's service was excellent service was fast got my car back the same day. I like your late hours for us who work 8-5. Trent's service was excellent service was fast got my car back the same day. I like your late hours for us who work 8-5. More
by gregghyoung
Employees Worked With
I think his name was trent
January 10, 2018
Employees Make the Difference It's the employees that set Greg Young Chevrolet apart from other dealerships. The sales person, Steve Nick (who seemed more like a consultant than a It's the employees that set Greg Young Chevrolet apart from other dealerships. The sales person, Steve Nick (who seemed more like a consultant than a seller), and Trent, the Service Writer, who takes the time to carefully explain sometimes complex issues, make recommendations that are best for me. The first decision I make when deciding if I want to shop somewhere is, "Do I want to do business with this person?" The second decision is, "Do I want to do business with this company?" Yes! To both questions. More
by pmillen
Employees Worked With
Trent
December 14, 2017
Not honest Couldn’t match internet price! Drove 30 minutes to look at a truck that was sold the day before! Just terrible! Will never buy from them! Couldn’t match internet price! Drove 30 minutes to look at a truck that was sold the day before! Just terrible! Will never buy from them! More
by Chevy1
Employees Worked With
No idea
