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Gresham Ford
Gresham, OR
58 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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58 Reviews of Gresham Ford
September 19, 2016
Excellent service and great service. Interesting reading of a few reviews by a few customers, Having been in business before, we have encountered customers that could not be satisfied reg Interesting reading of a few reviews by a few customers, Having been in business before, we have encountered customers that could not be satisfied regardless of what you did to resolve any problems. Frankly, we have had nothing but great experiences in dealing with Gresham Ford. Our first was a 95 Ranger....handed down to our Grandson and still going strong with over 200,000 miles on it. The second was a 250 Super Duty Diesel (2007) that pulled our camper, hauled rocks, mulch and was also used as our only vehicle. The truck got excellent mileage, and we never had any problems with it. After selling the camper we decided we could go back to a smaller vehicle. Went back to Gresham Ford and dealt with Sam Rich, Preston, and AJ. They went above and beyond to see that everything went great as we purchased a new Escape (Titanium) that we are loving to drive. More
by Satisfied Customer
Employees Worked With
Sam Rich, Preston, and AJ.
September 16, 2016
The dealer without a heart Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wan Very disrespectful and rude. Played games and beat around the bush. Finally did make a deal on a 2016 ford fusion energi it lacked some features i wanted but i let it slide. The issues really started once I bought it. I have owned it 9 mo now and have had to take it back to the dealer 4 times. Everyone there was rude and called me a liar to my face about issues that are still not resoved on my car. They are not helpfull and by far the worst car buying expirence I have ever had. I think of myself as a ford guy but gresham ford has ruined that for me forever. More
by Gzink
Employees Worked With
Aj willis, preston willis, Tony Cash, van austin, greg latoza,
May 18, 2016
Dealer saved bad new till deal was done After sales of vehicle (paid with cash) was completed dealer's closer informed us that they had only one ignition/door key and if we wanted a second o After sales of vehicle (paid with cash) was completed dealer's closer informed us that they had only one ignition/door key and if we wanted a second one it would cost $250.00. Had I know about the missing key and the cost I would have walked or insisted on an additional key. More
by rambeau
Employees Worked With
unknown
October 22, 2015
Horrible customer service! Took my truck in for brakes and it has never driven right since. First time I got it back it was so bad that I almost got into a wreck... It was bo Took my truck in for brakes and it has never driven right since. First time I got it back it was so bad that I almost got into a wreck... It was bouncing and shaking vigorously Took it back and they did the alignment (more $) which helped for a little bit but soon begun to shake again. Took it back again and was told I needed to put another 2k in repairs to fix the problem. My truck drove perfect before I took it to the crooks at Gresham ford. I highly suggest you never go there for anything! More
by Kris360
Employees Worked With
Ryan in the service department
September 02, 2015
Service. Customer service vs Cost I broke down while traveling thru Gresham,OR. Positive, service dept was open till midnight. Also positive, staff was very friendly. However, when I g I broke down while traveling thru Gresham,OR. Positive, service dept was open till midnight. Also positive, staff was very friendly. However, when I got my bill, it was outrageous. Subsequently found out that they mark up their parts 40%. Also shop time is $105/hr. They had my truck for 7 days for a 10 hr job. One part was ordered several days later because the parts guy "figured" they had it in stock. So if cost means little to you and you like good customer service, this is the place to go. They smile big as they pocket your dollars More
by 03Ford
Employees Worked With
Ian, Cher
November 10, 2014
Have coming for 10 years or more Have used Gresham Ford for many years and have been very happy with the service! Everyone at the dealership is friendly and accommodating. They really Have used Gresham Ford for many years and have been very happy with the service! Everyone at the dealership is friendly and accommodating. They really go out of there way. I also appreciate that they donate a portion of the bill to charity, if you request it. More
by sauer
Employees Worked With
Mainly Service
August 24, 2014
Complete Dissatisfaction Purchased 2 vehicles, 1 new, 1 used. That went fine. Everything after has been a disaster! Will avoid this place from now on. The service center is Purchased 2 vehicles, 1 new, 1 used. That went fine. Everything after has been a disaster! Will avoid this place from now on. The service center is completely worthless, unskilled and unqualified "Techs". Management has no clue of customer service. Wish I could go back 3 months and punch my 3 month younger self in the face. It would have felt better than how I feel now about this place. Don't let the other reviews confuse you - AVOID THIS PLACE!! More
by ExtremeDissatisfaction
Employees Worked With
Cher, Jordan, Ian, Brian.
January 06, 2008
Gresham Ford offered a refreshing experience with down to earth nice people who respected my time. I would definately recommend Gresham Ford to my family and friends. earth nice people who respected my time. I would definately recommend Gresham Ford to my family and friends. More
by aatgbw79
Employees Worked With
5
