Gresham Toyota

Dan did a great job, but regarding my experience, it was mixed. I brought the vehicle in for ceramic coating. Which I feel was done adequately. But it was also brought in for issues with the speakers ra mixed. I brought the vehicle in for ceramic coating. Which I feel was done adequately. But it was also brought in for issues with the speakers rattling. I showed dan the rattle, he said he heard it and I wasn't crazy. He assured me they'd get it figured out. They had the vehicle for 2 or 3 days. Somone from service called me to ask for an additional day to figure out the speaker rattle issue. The day after they asked for another day. They called me, to say they figured out what the issue with my speaker was and my vehicle was ready. I asked Dan what the issue was, he said there was something loose in the door pannel and they installed a "door pannel kit" to address vibration. He even sent a tech out to double check, there was no audible vibration and assured me for a second time, the rattle/vibration issue was gone. I showed up and took possession of my vehicle. I then played 2 songs, only to immediately notice the rattle in the speak was still present. Unfortunately, I didn't have the time to spare, so I had to leave. So. This issue was definitely not resolved, despite being told more then once it was. Lastly. When I financed the vehicle. I was sold a full clear wrap paint protection. To which I found out was already installed on the vehicle. So the cost of an additional clear wrap was added to the financing. I was told this would be refunded to the bank. But I am unsure of how this will be rectified. Overall, there seems to be some small issues in service. Regarding the " speaker fix" and selling things to customers that wete already installed on the vehicle. But everyone was very polite and tried they're best to be helpful. I feel 3 out of 5 stars accurately represents my experience with Gresham toyota so far. Don't be too hard on Dan, it's not his fault the tech didn't fix the issue and told him it was fixed. Nor was it his fault regarding the clear wrap issue. Dan did a good job. More

Dan in the service department was fantastic to work with. Garret too! They addressed and completed our safety concern. Dan is knowledgeable, honest, and took the time to explain everything clearly. His commu Garret too! They addressed and completed our safety concern. Dan is knowledgeable, honest, and took the time to explain everything clearly. His communication was excellent throughout the process, and it was obvious he genuinely cared about getting the job done right. Thanks to Dan, the whole experience was smooth and stress-free. I’d definitely recommend asking for him if you’re bringing your car in for service. More

Once again had a great experience with Brandon. Been coming here since I got my sequoia and he has helped me serval times. He is very helpful and kind. I own.a business and I really appreciate Been coming here since I got my sequoia and he has helped me serval times. He is very helpful and kind. I own.a business and I really appreciate seeing other companies providing great customer service More

Very kind and helpful. Multiple employees approached me when I arrived and offered to help. Multiple employees approached me when I arrived and offered to help. More

Great service. They were knowledgeable and listened to my questions. Brandon was great to work with. Will be back They were knowledgeable and listened to my questions. Brandon was great to work with. Will be back More

Joshua was able to help me out with a recall for me vehicle, he was professional and straightforward about everything which made the whole experience better. I also appreciate how comfortable the Gresh vehicle, he was professional and straightforward about everything which made the whole experience better. I also appreciate how comfortable the Gresham Toyota is inside when waiting for your car to finish service, will be back! More

The service was great and the employees were friendly and efficient, Joshua listened to me and very helpful. i loved the videos sent me showing what they were doing on this service appointment efficient, Joshua listened to me and very helpful. i loved the videos sent me showing what they were doing on this service appointment More

Always there to answer any questions and give advice! Maddy is the best very helpful! Maddy is the best very helpful! More