Grieco Ford of Fort Lauderdale

Hands down the worst car-buying experience in my lifetime. To begin, in August of 2022 we purchased a 2019 Expedition from Greico Ford with just over 20k miles and turned in a 2020 Chrysler Pacif lifetime. To begin, in August of 2022 we purchased a 2019 Expedition from Greico Ford with just over 20k miles and turned in a 2020 Chrysler Pacifica van with around the same mileage. Knowing the car only had 20k miles we decided to purchase the extended warranty, gap insurance and all the other bells and whistles. According to the Carfax we received, the car had front left bumper damage due to hitting a deer in North Carolina. No big deal, people hit deer all the time... Sold, car purchased. Fast forward to November of 2022, the entire center console of the car fell through into the floor, cup holders and all. We brought the car into Pines Ford, where they were great and helpful, unlike Greico. Pines Ford would not touch anything on the car once they looked up the VIN number to find the car had been in what seemed to be a rollover accident where the car was damaged on all 4 sides. The Expedition seemed like it should have been totaled. They informed us to go back to Greico and have the car fixed properly and make sure there was no frame damage. We decided to call up to Greico Ford and they basically told us nothing we can do, you bought the car and it has been 6 months... We then called Grieco Automotive Group and they were extremely rude and basically told us tough luck. Quality customer service... right? We brought the car back to Greico after receiving the news from Pines Ford and were told by Louis (GM) and Jon (Used Car Sales Manager) there was nothing they can do. They lied to us multiple times about where the work was done on the vehicle, who did the work, etc. Long story short, they agreed to look at the car in detail and we provided them a checklist of everything that was wrong. We even told Louis we drive 3 kids around in this vehicle and he responded with "And?" After about 2 months, yes I said 2 months, they said there was no frame damage and fixed a few of the minor issues. Apparently, everything was fixed and in good shape. Fast forward again to March of 2023, we were driving the expedition and someone happened to back into us. Filed claim with insurance and brought the car into the collision shop. The collision shop was great and got everything back up to par on the vehicle but they did call me to tell me the following: "Ummmm, did you know this car was in a major accident? The entire back end of the car was put back together and welded incorrectly." This came directly from the collision shop... So we tried to call back to Greico and of course, as always, no response from Louis, the GM. We have now brought the case to Ford Corporate where they cannot get a response from Louis either and apparently, no one else at Greico can help us. DO NOT! DO NOT WASTE YOUR TIME GOING TO THIS DEALERSHIP. THEY ARE RUDE AND UNPROFESSIONAL AND IT STARTS AT THE TOP WITH THE GM LOUIS IZQUIERDO! NO WONDER WHY LOUIS LEFT RICK CASE... RICK CASE AUTOMOTIVE HAS INTEGRITY AND CLEARLY GREICO IS A BUNCH OF PEOPLE LOOKING TO SCAM PEOPLE, EVEN IN CORPORATE! UPDATE… we have called corporate and filed a complaint. Corporate has yet to get in touch with Louis (the GM). How is it possible that even Ford Corporate cannot get in touch with the dealership!? Unbelievable!!! This has been since June and the complaint claim is still open with no resolution. Ford Motor Company you need to do better and look into this awful dealership. They’re giving Ford a bad name. UPDATE- the dealership closed the case with Ford Corporate saying they addressed all of the issues. However, THEY HAVE NOT. They have not contacted us and are lying to Ford Corporate. Ford needs to look into this corrupt and dishonest dealership, especially Louis, the GM. More

I have a '14 Lincoln MKS with a 3 yr 36K Platinum ESP plan. I had it towed to this dealership with a blown engine on Jan 4th. It had already been diagnosed with that condition. I was told they only had 1 plan. I had it towed to this dealership with a blown engine on Jan 4th. It had already been diagnosed with that condition. I was told they only had 1 tech to do engines. Under my ESP I have a 10-day loaner. This dealership does not have loaners, they have a contract with Hertz. I was given a Hertz loaner. I called on the 6, 7, 8th and 9th and was told nothing was being done. I called around to other dealerships & Lincoln of Coconut Creek told me bring the car right over since they have 5 engine techs ready to work on my car. On the 14th I did just that but Grieco made me pay for an hr of shop time to the tune of $203.71 to get the car released. I disputed the charge and was credited the $ back. Now I find a charge on my Amex for $462.00 from Hertz. Grieco refused to pay for the loaner because they didn't work on the car under the warranty. They knew they could not fix the car but never told me. I called numerous times to dispute this was everyone at the dealership blew me off especially Louis Izquierdo, service manager. I have disputed the charge with Amex since I never rented the car and was given a provisional credit. If Amex does not make the credit permanent, I will take Grieco to small claims. I also found out from ESP they submitted a clain on Jan 12th 8 days AFTER the car was taken in for the repairs. DO NOT TRUST THIS DEALERSHIP DECEPTIVE BUSINESS PRACTICES More