Grieco Mazda of Delray Beach

Liars Don't Deserve Your Business! I contacted Greico to see if they would beat a quote from another dealer. Chris Lee told me he'd beat the quote by $200 and would honor an appraisal I I contacted Greico to see if they would beat a quote from another dealer. Chris Lee told me he'd beat the quote by $200 and would honor an appraisal I had in writing. When questioned if they had a CX-5 Touring with no add-ons so it was identical to the car quoted on by the other dealer, I was told it was identical. I confirmed the price and appraisal amount three times and had Chris confirm the details in an email. I explained I'd be driving a substantial distance and wanted to avoid a bait and switch. Chris assured me everything would be "ok". When I arrived, I was taken to a car with $1995 in additional features and quoted a price $5400 over the agreed upon price. Since 2 employees took part in trying to pressure me into a sale, it's clear that this tactic is condoned by the dealership. Don't waste your time or effort to deal with these unethical and dishonest dealership!!! More

RX-8 from eBay Bought an RX-8 from eBay to replace one I had turned in from leade in PA. I am new to Florida. No idea what the people who reported less than excepti Bought an RX-8 from eBay to replace one I had turned in from leade in PA. I am new to Florida. No idea what the people who reported less than exceptional service are talking about. My service agent was Tim Piggee. He scores 11, one more than 10! Tim and his manager worked to save me almost a thousand dollars on a needed repair. They want me as a repeat customer that is clear! The car - perfect when done and its my RX-8 that needs TLC. More

For someone to take that much time to write a bad review that is pages long doesn't have a lot of time on their hands. There are always 2 sides to a story and customers don't say their side. I had the best that is pages long doesn't have a lot of time on their hands. There are always 2 sides to a story and customers don't say their side. I had the best experience at grieco Mazda and will return to buy another vehicle. Danny Diaz is a customer you would not want to sell a car to anyway. Just like there are rude sales people there are rude customers. Just because she's a girl doesn't mean she can't sell a car. Grieco has the best prices and customer service I've ever encountered. More

STAY AWAY! If you even think of coming to this STAY AWAY! If you even think of coming to this dealership, think twice. They really try to do anything to get you through the door. I began my STAY AWAY! If you even think of coming to this dealership, think twice. They really try to do anything to get you through the door. I began my negotiations within 3 days of the end of the month. Anybody knows that you buy a car at the end of the month. Anyways, I contacted them for a CX-5 Grand Touring, which they had listed for $25,500. That was already a good price to begin with. I started speaking to Cedrick, via e-mail. I told him that I didn't want to drive up 90 minutes to the dealership unless it would be a great deal on the vehicle. He asked me what I considered a great deal. I think that if the car is 25,500, I'll offer 22,000 with no dealer fees. That way he can come down, I can come up, and we can meet somewhere in the middle. His response is "Your offer is doable, what time Friday can we meet?" So that was my first red flag. There's no way a dealership would take an offer like that so quickly. Again, going to them just wanting you to come in. I tell him that I need some sort of guarantee that the vehicle will still be there, and some proof in writing that they accept the offer. In comes another red flag. He asks for a $1000 non-refundable deposit to make sure that specific vehicle will still be there when I get to the dealership. They also refuse to provide me with a written price quote. I tell them that without some guarantee that they won't do a bait & switch, I would't be driving up. I also told them that I would not be giving them $1000 which would not be refundable. They immediately replied, telling me that the deposit IS refundable. I offered $500 refundable deposit, and they declined it. The following day, I get a phone call from Cedrick, telling me that they can't negotiate without having me in the dealership, and that they price he said was good, is now no longer valid. I told him that I was no longer interested in dealing with them. Enter Tara Cram. She seemed nice enough at first, but then we started going down the same path I went with Cedrick. I told her i wanted a great deal, etc etc. When I told her that I was changing the vehicle trim from a GT to a Touring, she told me the price was $23,995. I offered her 22,000 with no dealer fees (the same exact price that I offered to another dealership that I was working with at the time...read on through for that info). Clearly I went low, so that we could negotiate. Nobody pays whats on the sticker. So she wants 24,000 and I offer 22,000. Whats her response? This is a copy & paste from the e-mail. "Thanks but your unreasonable unrealistic offer doesn't seem like you are a serious customer. I mentioned before we will beat your offer from the other dealer by $500. If you do not want to take this $500 savings then thank you for your time. You should try getting your offer at the dealer near you to see their reaction." Guess what? I Had already offered that same price to Mazda of North Miami. What was his reaction? Continuing to negotiate. Via text (never step foot in the dealership), we reached a very fair price. On my desk right next to me, are the keys to a brand new 2014 CX-5 Touring, Meteor Gray Mica, with Bose/Sunroof package. Exactly what I wanted. How's that for not being a serious customer? Hows that for losing a sale? I had a 2008 Mazda3 Hatchback, totaled in an accident. I drove from Southwest Miami, all the way to Palm Beach Mazda (now Royal Palm Mazda) because thats where i got the best deal. I don't have a problem driving 90 minutes each way to buy a car. I do however have a problem driving 90 minutes each way for a dealership that seems to like to play games to get you in their dealership. Hopefully this review will help people avoid this place. My suggestion? Go to Rob @ Mazda of North Miami. Go read the review I left about him. I picked up my car on 2/28/14 and I've never been happier. Whats the next step for me? Go put some tints on that bad boy and call up Mazda USA Corporate and file a proper complaint against the dealership. More

Buy a certify used car by Mazda and found after a week went I was ready for detail my new certify Mazda car: a dirty sock at the trunks, missing parts at the trunk(emergency road parts), I was stop by th went I was ready for detail my new certify Mazda car: a dirty sock at the trunks, missing parts at the trunk(emergency road parts), I was stop by the police since no light at the tag, since they forget to remove a masking tape from the light, a dirty air filter, a broken front grill, a 3 pound piece of tire in front the radiator. AND THE SALESMAN TOLD ME THEY CHECK 149 points in order to certify the car, obviously some buddy is not doing his job and I paid for it, and they not want to solve nothing., please don't make the same error I did. VERIFY ALL THE CAR OR JUST NOT BUY FROM THEM More

We visited this dealership after a really bad experience at Royal Palm Mazda. We were pleasantly surprised how laid back and friendly the whole team was. No pressure to sign for a car on the first visit a at Royal Palm Mazda. We were pleasantly surprised how laid back and friendly the whole team was. No pressure to sign for a car on the first visit and not even pushed into discussing numbers either. James Sheldon (Jim) was very knowledgable and simply gave facts and personal opinions. M A refreshing experience. We returned to the dealer on a future day designated by ourselves and negotiated the deal, the process was fairly smooth, there were no 'circus acts' with the sales manager, just good clean negotiations. We would definitely buy another car from them. It amazes me they are rated lower than Royal Palm Mazda, I would rather walk than buy a car from them! . More

We gathered written quotes on a Mazda 6 sport automatic, looking for the best deal. We contacted a representative at internet sales at Grieco Mazda and e-mailed her the quote.She said she had to speak to he looking for the best deal. We contacted a representative at internet sales at Grieco Mazda and e-mailed her the quote.She said she had to speak to her manager and another representative (i assume her manager) e-mailed us a confirmation that they would beat that quote by $500. I actually have a written quote from her with a "real" price on it. Honestly i was only hoping they would match the quote, as the car was for my daughter and they were the closest dealership to her home. I called the rep who sent us the e-mail to make sure the car was available as described and headed over to make the purchase.When we sat down to finalize the deal, the sales manager Anthony Russo, informed us that our quote couldn't possibly be real and that there was no way he could beat or even meet that price. We showed him the correspondence with his staff. He said internet sales was separate "entity" and were there to "just bring in the people". He said he wasn't responsible for their claims. He offered us a deal for $900 more with an attitude like we were trying to take advantage of him.This was the classic "bait and switch"-giving a fraudulent quote and then pushing a more expensive deal. What they did was dishonest at best, illegal at worst. We should have visited this website first. Judging from other's similar experiences we could have saved a lot of grief. More

HORRIBLE EXPERIENCE- Poor customer service since the day I walked in. But it doesn't get any worse than printing the wrong Carfax information on a certified pre-owned vehicle. About a year ago I tried to tr I walked in. But it doesn't get any worse than printing the wrong Carfax information on a certified pre-owned vehicle. About a year ago I tried to trade in my vehicle only to find out it had been in an accident. I went to try and negotiate with the good people at Grieco and they said there was nothing they could do but help me finance another one of their vehicles. Their excuse was that it had been reported after the vehicle left the lot. After finally being able to refinance this vehicle I call to have my Gap insurance refunded because it was non transferable, simple enough right? I've been trying to get a hold of the finance manager, SALVATORE CARUSO for two weeks. He doesn't return calls or emails. More

I have never had such a pleasant experience purchasing a car. The entire staff was so helpful and they put me at ease at once. John Petrulis and the entire financing team made sure that we were making the b car. The entire staff was so helpful and they put me at ease at once. John Petrulis and the entire financing team made sure that we were making the best financial decision for our family. You do not find that at a car dealership. My husband and I were so happy with everyone that before we even knew if we were going to be able to purchase a car, we sent my mother. Not only did she buy a car but we did as well, I would not go to any other dealership again. More

DelRay Mazda has excellent deals. They go above and beyond. Jim Sheldon is top notch, knows his stuff and brings in the deal. He is great to work with as are all the staff as they support the sales p beyond. Jim Sheldon is top notch, knows his stuff and brings in the deal. He is great to work with as are all the staff as they support the sales process. Very professional teams. Highly recommend+++ More