Groove Subaru

Joanna was exceptional! Service that was above and beyond!! I would highly receomond Groove Subura to anyone based on my experience this week. Joanna made me feel at home , listened to what I was truley lookin I would highly receomond Groove Subura to anyone based on my experience this week. Joanna made me feel at home , listened to what I was truley looking for in a car and a price and then made it happen. Joanna's customer service was outstanding as she was there but my side for all my needs throughout the car buying experience. She even personally installed my crossbars and ski carrier while I was signing my paper work. More

Quick and painless Joanne was a huge help in helping me get my first new car. I was a little hesitant being a first timer but Joanne and the team at groove made it easie Joanne was a huge help in helping me get my first new car. I was a little hesitant being a first timer but Joanne and the team at groove made it easier than expected and i was out of there in no time with my new legacy. Big thanks! More

Unacceptable This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and app This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and apparently people here don't recall what was discussed and frequently lose their memory. Tried calling and leave messages but no one returns my calls. Plus I got sent to 5 other people before being sent to voicemail. My car was held for three weeks to do an inspection and fix a wiper. We told the service department to do several other fixes but they didn't remember us telling them.Seriously? Glad I didn't pay for a rental car or I would have sent the bill to the dealership. Even got into an argument with the service department about who was right! Just flat out unacceptable, would never recommend anyone here. More

Great service department Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience More

2017 Forester I bought a brand new Subaru Forester at Groove Subaru. I had found a less equipped Forester at a different dealership two days before. I was ready to I bought a brand new Subaru Forester at Groove Subaru. I had found a less equipped Forester at a different dealership two days before. I was ready to buy it, but on principle I went home to "sleep" on it. While at home I did some more research and using True Car. I came across a similar car for about $500 less, printed up the report and went to Groove Subaru the next day to check it out. I was met by sales rep Patrick Shannon, and was told they no longer had that car. He had his assistant, Matt show me similar cars that he thought I may be interested in. I ended up sitting in a Forester with the premium sound system. I'm a musician and this was something the other car I had looked at didn't have that I wanted. The next thing I knew I was taking it for a test drive. This car had many features I didn't think I was interested in including the Subaru Starlink 7.0 Multimedia Navigation System, the Premium Audio System I mentioned and the EyeSightDriver-Assist System among others.. Back in the showroom, Matt, Patrick and I went around and around discussing the value of all these features. My point was that I didn't want to pay for things I didn't want or need. We came up with a price that was just under $1000 more than the other car I had been ready to buy. Again, I went home to "sleep on it". The next day I went back in and bought it. I had come to realize that all of the included features were things that I really did want and was glad to have. I went over all the paperwork with Alan which took all of 30-45 minutes, fairly painless. All three employees, Alan Matt and Patrick were very friendly and professional. I don't know anyone who enjoys buying a new car, but I must say this was a pleasant experience. I am very pleased with the value I received. More

incompetent, irresponsible, unprofessional Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit a Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit and prolonged the fix. More

Overall great experience I'm more than ecstatic with my new wrx purchase from groove! Not only did they offer me great value for my older car trade in, but Brandon Presley mad I'm more than ecstatic with my new wrx purchase from groove! Not only did they offer me great value for my older car trade in, but Brandon Presley made this car buying experience amazing and easy for me! His knowledge and passion were forefront and definitely made me more comfortable during decision making. ( i was quite on the edge and felt no pressure from him) I highly recommend him if you have any questions about a new subaru! I have also had great experience during my services and checkups here in the past, the waiting area is large, comfortable and accomodating and the online appointment scheduler is super convenient More