Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Group 1 Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,086 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 3,086 reviews

October 08, 2025

amazing service and great customer service . very knowledgeable and professional.they take great care of their customers More

by jujublast69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocio Hernandez
Report | Print
October 07, 2025

Every time I bring my truck there they are very courteous and friendly and greet u with a smile and they know what they are doing More

by solomonanderson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 05, 2025

The service was absolutely horrible. I waited on my car 4 hours for a simple oil change. No car wash because the crew went home.and they did net check tire pressure. Nor rotated my tires More

by Khdaniels48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2025 -

Group 1 Buick GMC South responded

Hello Khdaniels48, I sincerely apologize for the experience you had during your recent visit. Waiting that long for an oil change and not receiving the additional services you expected is unacceptable, and I completely understand your frustration. Your feedback is extremely important to us, and I assure you this is not the level of service we aim to provide. We always strive to complete oil changes within about one to one and a half hours on average, but clearly, we missed the mark this time. I’m very sorry that your vehicle was not properly checked for tire pressure and rotation, and that communication fell short when the wash crew had already left for the day. I would like the opportunity to personally make this right and ensure your next experience is handled with the care and efficiency you deserve. Please reach out to me directly at your convenience so I can review your visit in detail and find the best way to regain your confidence in us. Thank you for bringing this to my attention — your feedback helps us improve both our process and our customer communication. Best regards, Elvin Carrera Service Manager ecarrera@group1auto.com

October 04, 2025

I’m very satisfied with the service you provided on my truck. Everything was handled quickly and professionally. I appreciate your help More

by Sergio Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Flores
Report | Print
Oct 07, 2025 -

Group 1 Buick GMC South responded

Hi Sergio, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2025

Took a minute as service advisor was busy but received excellent service. Jessica was polite, explained the service needed and kept me updated on the progress. Side note: waiting area and restrooms we More

by Egarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
Report | Print
Oct 05, 2025 -

Group 1 Buick GMC South responded

Hello Egarza, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We can't wait to see you again, have a great day.

October 02, 2025

Antonio Morelli came through with the deal I expected and no games. I wish all my vehicle purchases were like this. More

by Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
antonio morelli
Report | Print
Oct 04, 2025 -

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!

October 01, 2025

Angel and Willie were great! In and out quickly with no funny business. Did everything online and all was done and ready before we even got there to pick up. Much appreciated! More

by missyc1801
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel and Willie
Report | Print
Oct 04, 2025 -

Group 1 Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to Angel and Willie here at Beck & Masten Buick GMC South! Thank you again, and have a fantastic day!

October 01, 2025

Everyone I talked to or dealt with were very helpful. I felt very comfortable from the time I got there until I left. More

by Tonynegrete71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2025 -

Group 1 Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Thank you again, and have a fantastic day!

September 27, 2025

I love the service provided by Yessica and Mrs. Rosy, they are very kind and their service is very reliable. More

by karinacantero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessica, Rosy from service dept.
Report | Print
Sep 28, 2025 -

Group 1 Buick GMC South responded

Hi, thank you for your kind words and this wonderful review. We're looking forward to your next visit with us!

September 27, 2025

Very Large Dealership but staff is very friendly and informative. Very good selection and multiple trim levers to choose from. More

by murrayj1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sparks
Report | Print
Sep 28, 2025 -

Group 1 Buick GMC South responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
...
309