Grubbs Nissan - Service Center

We recently purchased a new 2012 Pathfinder from this dealership. All was good until it came to the service. The first service was on the drivers door because it was not sealed good from the factory. dealership. All was good until it came to the service. The first service was on the drivers door because it was not sealed good from the factory. They said they ordered the part and 2 months later never heard from them. We called them and they had to order the part again. Finally got it in and it was the wrong color. They installed it anyway and we are stuck with it. Second service call, employee named Jeff treated my wife like an idiot and I had to get involved. They ended up giving us the service manager(Clint) and he took care of service call. Third service was a flat tire and oil change. On this trip, they said they couldn't repair a minor flat that was caused by a small screw between the treads in the middle of the tire. They wanted us to purchased a new tire. They took over an hour to let me know this and didn't get to the oil change. I had the tire fixed at a Walmart just down the road without any problem. Last service call, said it was beyond the covered service period(15K miles), tried to explain our last problem(would have been under the service period) and they just baulked and we paid for the oil change. The lady ask if we wanted a new air filter for $30 and my wife asked if we needed one. The lady said she didn't know, but it was her job to ask everybody for the new air filter... What a freaken joke! We just purchased a new vehicle and would have purchased it here, had the service been there. I do not recomend this dealer if you want the service that should come with a new vehicle. The service part of this dealership is broke and it doesn't appear that anybody cares. Jeff Lewis Keller, Texas More

Friday morning I scheduled a service appointment online and completed all of the fields with description of problems and even went as far as entering the VIN # and my cell phone number. At 11:15 I was the and completed all of the fields with description of problems and even went as far as entering the VIN # and my cell phone number. At 11:15 I was there and waiting with the print out from the website with the confirmation number. Eventually Yvette came out and greeted me and asked if I had been helped, I said no but I had completed everything online and someone should know I have an appointment. What is the website for if you are not going to take advantage of it? This was a huge waste of my time. I had to go over everything again with Yvette, even though I had already scheduled the appointment and listed all the issues. Very annoying but I stayed polite and didn’t let her know that this upset me. 3/29 5:22-Yvette called and left a voicemail stating she had an update but didn’t leave a update on the voicemail. 3/29 5:52-I listened to her voicemail and returned her call- (no answer) 3/30 11:13-I called and left a voicemail for Yvette 3/30 2:13-I called no answer 3/30 2:39- I called and finally got Yvette- only to find out I left my car @ Grubbs for a day & half only to find out the “Certified Technician was not able to duplicate any of the issues” At that point I was asked to come ride with the technician to diagnose the problem…?? The customers that are showing up during the construction should not be dealing with this kind of service. I would think you would do everything possible to make your customer happy? When I left Yvette knew I was not happy, therefore why didn’t a service manager reach out to me to see what could be done? The fact is the front end IS popping when the brake is applied. I notice it every time I back out of my driveway and apply the brake to shift from reverse to drive. This is not a unknown issue and very easy to research using google and entering “2012 nissan maxima front end popping when applying the brake” In addition to the front end popping I’ve also notice the driver seat and the passenger seat both rock as if they were not tightened down. Again this was something the technician was not able to diagnose?? This is a common problem and I am not sure why the technicians are not recognizing the problem? More

went in to have oil changed, they tried to sell me a new battery. was told by other bussiness battery was ok. they left corrusion on battery cables after saying it was no good, and they wouldnt even clea battery. was told by other bussiness battery was ok. they left corrusion on battery cables after saying it was no good, and they wouldnt even clean the cable , guess they preferred id had bad connection failure on the road, than clean it,their need to make 10.00 far exceeded my need to have a safe battery connection, ive bought 10 nissans in last 12 years, this dealership also scratched my car on make ready, when i bought it.my wifes 2010 rogue had transmision go out at 35k. they had to replace it also. More

I brought my 2011 Maxima in for service to Jeff Norris late yesterday afternoon. As of 10:30 this morning he already has a diagnosis and repair for me. Very quick, efficient, and honest! Exactly what ever late yesterday afternoon. As of 10:30 this morning he already has a diagnosis and repair for me. Very quick, efficient, and honest! Exactly what everyone wants in a service department. More

Grubbs Nissan is wonderful. I know I will always get great service and have complete confidence in your workmanship! I recommend you to everyone. Thanks! great service and have complete confidence in your workmanship! I recommend you to everyone. Thanks! More

This is the best most honest dealership I have ever visited. The employees were very helpful and treated me with respect. I had what I thought was a major problem. It turned out to be a quick fix. The visited. The employees were very helpful and treated me with respect. I had what I thought was a major problem. It turned out to be a quick fix. The guys in parts rock! Thanks Grubbs Nissan More

I just went in for a quick oil change. WOW. Friendly. Fast. Fabulous. A guy even came to the waiting room to check on all the customers. This is place has the nicest service people. I typically hate deal Fast. Fabulous. A guy even came to the waiting room to check on all the customers. This is place has the nicest service people. I typically hate dealerships and the attitudes of the people that work there, so for me this is kind of a stunner. More

I Love Grubbs Nissan!!!! I make the 45 minute drive to get my Nissan vehicles serviced at this location because the staff is EXCELLENT!!!! I ALWAYS leave feeling very satisfied in knowing I was dealing w get my Nissan vehicles serviced at this location because the staff is EXCELLENT!!!! I ALWAYS leave feeling very satisfied in knowing I was dealing with professionals. I love dealing with the staff. Thank you!!!! More

First, they lost my appointment, and when I set my appointment I specifically asked for a callback for a confirmation, which they didn't do. Next, I showed up and was informed, sorry we don't do that appointment I specifically asked for a callback for a confirmation, which they didn't do. Next, I showed up and was informed, sorry we don't do that type of service on weekend. There was nothing on the internet when I scheduled my appointment about what type of service is offered and they don't even pick up the phone when I called. Finally, the lady who attended me gave the attitude of being bothered. Hello, I don't have to go to you. I went to Bankston Nissan, who were more than happy to assist me with my needs. More