Reason for Visit: Service
I recommend this dealer: No
My Review of Gulf Chrysler Dodge Jeep:
April 2006: Jeep ran hot and was brought to service dept. All hoses were replaced. June 22, 2006: Jeep ran hot and engine light came on; Jeep returned to service dept. and another appt. scheduled. June 26th: freeze plug replaced. Drove few miles out of dealership, check engine light came back on, oil gauge fluctuated erradically, and there was a grinding noise. Service dept. was called immediately and I was told to bring Jeep in June 30th; after asking, I was told it was fine to keep driving it. June 30th: new oil sensor put in. Drove one mile from dealership and check engine light came back on. Returned to service dept. immediately. Told to bring it back July 3rd. I had service assistant/scheduler check with service manager to make sure it was okay to keep driving and, again, was told it was fine to
drive--just not on an out-of-town trip. July 3rd: oil sensor was changed again (in case first one they had put in was faulty). After several hour wait, I was informed this was not the problem after all. Service dept. scheduled another appt. for July 5th and, again, assured me it was alright to keep driving the vehicle. July 5th: service dept. informed me there were chunks of metal in the oil pan and a problem with the cam shaft and oil pump gear drive. They ended up replacing the engine, which took three weeks. My Jeep was in their service dept. five times in 13 days. I had a serious problem that took this service dept. five, maybe six, service visits to find; meanwhile, their continued oversight/misdiagnosis caused my engine to deteriorate to the point it had to be replaced.
Was this review helpful to you? Yes | No