This review is being posted over a year after buying two vehicles from Gunn Nissan back in October 2014. During this time I have had several experiences with both sales and service to deliver a thorough review.
Sales: Our salesperson was Derrick Berlanga and there aren't enough superlatives to express how satisfied we were with him. Derrick was exceptionally professional and didn't push anything on us. He answered all of our questions and demonstrated a strong knowledge of the Nissan product. My wife was the first to purchase from Derrick as she needed to replace her old Corolla. My purchase was that I wanted a car, not needed. I became interested in the redesigned Nissan Rogue as my wife was purchasing her Murano.
Derrick was very professional and respectful when my wife was making her purchase, speaking to her directly rather than addressing the husband as I've seen done in other dealerships. He treated her and myself very professionally and courteously, which was why I decided to seek out Derrick when I purchased my Nissan Rogue just a few days later.
Derrick was also excellent on follow-through, something sadly lacking in business today, but well demonstrated by Derrick during our purchase and post-sale. He was very responsive when my wife's license plate was slightly late in arriving and kept us updated. In summation, I would definitely recommend Derrick Berlanga to anyone looking to purchase a new or used vehicle.
Pricing: Here's where I found Gunn to be the most unique in all of my car buying experiences. I've been buying new cars since 1985 and have always had to play the usual game of back and forth, hoping to come out with a fair deal. I've seen my share of foursquare and other xxxxx to confuse and extract more profit from the customer. I am old enough to recall when dealers would try their best to ensure you are a satisfied customer so that you'll return to buy from them in the future.
Gunn's prices were excellent, way ahead of the other area dealers. My wife's Murano was an excellent example of how good their discounts are, almost $10,000 in her case. They also gave my wife a fair price for her trade-in. Combined with a healthy down-payment and she walked out the door with a luxury SUV for almost half the MSRP on the sticker.
My experience was similar, although the vehicle I was trading had poor resale value. But Derrick managed to get as best a price on my trade-in. Again, I was impressed with the Gunn prices, having compared them to other area Nissan dealers. Gunn's prices were consistently lower. I like that.
Service: Here's another area where Gunn really shines. Professional, courteous and helpful. Consistent experiences so far when my wife and I have taken our vehicles in for servicing and for my wife, the flat tire and occasional low air pressure warning. In all cases including the unplanned and unscheduled flat tire repair, Gunn's service advisors were top-notch in accommodating her and treating her well. For you guys reading this, you know how it feels to have peace of mind knowing your wife will be treated fairly and honestly.
My service advisor the past two times I've been for maintenance has been Matthew Hernandez and he has been consistently excellent each time. Efficient, professional and polite, he makes the visit a good one each time. My wife's service advisor on our last visit was Ignacio Inocencio (I think, the paper cut off his surname) and he was, like Matthew, efficient, professional and polite, making her experience a good one.
We have both had our vehicles receive a car wash after being serviced, which was a nice detail. All these details add up to a consistently exceptional experience with Gunn Nissan.
Issues: Pleased to say there weren't any major pre or post-sale issues. As mentioned previously my wife's tags were a bit late in arriving but Derrick Berlanga kept us updated as he pursued the issue. Also my address was incorrect on some documentation, but that was taken care of. In retrospect, I may have missed that omission when cross-checking all the paperwork in the Finance department.
Summary: I've purchased many vehicles over the years and have come away from some dealerships with some sort of issue or negative experience, be it in the sales process or service. I've been to some dealerships locally whose tactics or staff have left a definite impression that I don't want to deal with them again, but that is not the case at Gunn.
My wife and I are very pleased with our purchases and service experiences at Gunn, I am impressed with their commitment to excellent customer service and feel their prices were consistently better than the competition's.
I recommend Gunn to anyone looking for a new Nissan or used vehicle and for servicing their existing vehicle.
I Recommend This Dealer:
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