In Sept of 2012 I had contacted Thomas Stephens who was in the internet department. We emailed at the beginning and then finally met him in person at the dealership. During our communications he was a nice guy through the emails and an even nicer guy in person. We recently serviced our vehicle at Gunn Nissan this past weekend and we weren't able to get to the service department before they closed. So, when we got there the people at the front said they were not able to help us. I left in disappointment knowing that Monday morning would be hectic picking up my wife's car and then heading to work. I called back to the dealership on Sat and asked to speak to a manager, Thomas answered. He remembered who I was and went back to look for our keys. He asked for a description of the keys and he found them. Thanks to him, our Monday morning was saved and so was our Sat.. Thomas will be leaving that dealership and moving onto another department in the Gunn Group. He will be missed. Thank you Thomas for all your help throughout our dealings with Gunn Nissan.

Matt

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I took my titan in for service after seeing a two different leaks and a rattling noise over bumps. These problems were seen from underneath while the truck was on a lift. Took the truck in the first time for my concerns. Was told parts had to be ordered so I was to be called when parts arrived. No call after two weeks so I called to check on parts which had arrived. An appointment was made to have all the concerns addressed. Dropped off truck leaks were fixed but not the rattle. Took the truck back and the gave me a solution which didnt sound right. Spoke with service manager Adrian and went for a test drive. He comfirmed my suspicion about 5he false answer on the origins of the rattle. So I made an appointment for another day to drop the truck off. Dropped it off a couple of days later and was placed in a rental. They had the truck six days just to say it needs brakes. I picked it up from gunn and went home. I looked under my truck and to my suprise I have a nissan oil filter on it. I DO NOT USE NISSAN OIL FILTER.I strictly use mobil 1 and Mobil 1 extended performace oil. I addressed the issue and was told my business was not welcome at that dealer anymore. I have had so mich trouble with them. The first solution to the rattle was bushing needing grease, second solution was bushing needing to be replaced, third was a sub frame needing adjustment, fourth was a manifold causing the rattle and the last solution is worn out brake pads in the front. Thats not even the begining. I had a 35,000 mile service done and was charged cabin air filters, which were never installed. I WILL NEVER DO BUSINESS AT GUNN NISSAN EVER AGAIN. NO CUSTOMER SERVICE WHAT SO EVER.

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Hong was very friendly and non-pushy when I bought my Altima. This was my first car that I bought and my experience was very pleasant. Hong took his time and explained all my concerns and questions that I had. I would definitely buy my next vehicle from Gunn.

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Don't ever buy from this dealership. After you've owned your car for 5 years, they hound you with telemarketers. Unless you like getting telemarketer calls at home and even at work, don't buy from this dealership.

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The employees at Gunn Nissan were fabulous. They were very friendly and really helped us get into the vehicle that best suited us. We have bought at other local dealerships and GUNN has won us over for sure. I was very impressed with the overall experience and friendliness. I would recommend GUNN to anyone buying a vehicle and wants it to be a positive experience and not leave feeling like they just got took!!!From the sales person Tony to financing it was a completely great experience....THANK YOU to everyone at GUNN....

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Abe Novy was great to work with on buying my new 2011 Nissan Sentra. He gave me a price quote and a firm out the door price which is what i was looking for. I spend a very minimal amount of time in the dealership on the day i picked up my car. No hassles, no changes in the price, no hard sell on extras. I am very satisfied with the experience.

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I purchased a Nissan Murano from Gunn. I was looking for a very precise set of features, color, etc. They found the car for me and had it shipped to San Antonio. No haggle pricing policy made the experience pleasant while delivering a competitive price. Sales person was very knowledgeable and friendly. I didn't feel pressured during the buying process.

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We had an excellent experience purchasing our used care from Gunn Nissan and John Alvarez. I scored the Gunn dealership and Mr. Alvarez for Goods to Great and here's why. First, we learned from John that we could purchase any used car on any Gunn auto lot from Mr. Alvarez. This added a higher level of convenience because we could review the inventory of cars on the Gunn website and then notify Mr. Alvarez of our selection(s). If you like the sales representative then this is a winner system because it allows you to develop a relationship with that person and work with a central source for information. Next, I was not familiar with Gunn's "No Haggle" sales approach, much like Saturn introduced years ago. If you're like me, the haggling is the most annoying part of a car purchase so it was a pleasant surprise when Mr. Alvarez stopped me in mid-negotiation pitch. One last thing worth note. As I sat waiting to finalize the car purchase, a gentleman walked in to talk to Mr. Alvarez. Coincidentally, it was a person I've known for 25 years and respect very much, but never knew where he bought his cars. We talk a moment, discuss the coincidence of meeting there, and then he tells me he has bought six cars from Mr. Alvarez and Gunn Nissan. In learning that, I felt reassured of our decision to work with Mr. Alvarez and Gunn Nissan.

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I had gone to a different dealer on the morning I bought my Maxima. The customer service at the first dealer was horrible and I walked out and drove straight to Gunn. Tyler greeted me in such a friendly manner,showed me several cars and drove a few of them until I found the one I felt comfortable with. He was very knowledgeable even tho, as he said, he had only been at the dealership for two weeks. The sales experience I had was very good (even if I was exhausted at the end of the day). Tyler followed thru with me for a couple of weeks to make sure everything was as it should be and that I was happy with my new car. It was a good experience.

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We bought three vehicles from John over a 30-month period and have nothing to say but good, great, superior about the sales experience. The service department has done a good job of dealing with any issues related to any of the three vehicles, and we would be hard pressed to want to do business with anyone but John at Gunn Nissan. Not only did we get three great vehicles, our post-sale experiences have been superior in every way.

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