My experience was much like a couple of reviews already written here - sure wish I would've checked here first. My buying experience involved 3 visits.
On the first visit, my wife and I found a Tiguan that we liked, though we knew it was at the outer limits of our budget. We drove it and absolutely fell in love with it. Daniel, our sales guy was extremely knowledgeable, super courteous and not your typical sales person. We advised Daniel that we really liked it but had several other vehicles to look at that day - one of which was a privately owned Tiguan.
We did our due diligence and reviewed the other vehicles and decided that the Tiguan at Gunther was the way to go. We went back the next day and offered an out-the-door price which was declined and advised of a bare-minimum price that they had which was a few hundred more than the private owner. Daniel and Ben advised that for the difference in price was nothing to pay for the Certified Pre Owned warranty that was included on this vehicle. We felt like we had hit our max and had to decline.
We went on a trip over the weekend where we managed to find some Tiguans at out-of-state dealers along the way. We drove another and looked at others and really came to grips with the fact that there was going to be no wiggle room in our limit vs the price of these vehicles - they are good cars and the price seems to be commensurate to that sense. So we returned the next week and offered $300 less than their max asking for some minor accessories which we found had already been added since our last visit with the exception of doing something about the smoker smell in the vehicle (rubber floor mats, rear cargo mat, and front license holder) - so it really came down to $300 less. One note here ..... the car was advertised as single owner (verified by carfax) and non smoker - no way the owner was a nonsmoker.
Daniel told us that he doubted the manager would "lose your business for $300" and proceeded to talk to his manager. He came back 15 minutes later and said that the deal was good so we began the process of completing the purchase. They provided the sales form showing price which was correct however there was a 5,000 mile discrepancy in the mileage - note here again that we noted some odd behavior in the mileage records on the car fax: the car had been on the lot for sale since May with roughly the same mileage until the end of July at which time from the end of July to start of September the mileage jumped 5,000 miles.
Red flags start going up as my wife and I talk and begin filling out the credit app - which is evidently required even if you are not financing??? don't get me started. As we're filling out the app Daniel, the salesperson comes up and proceeds to tell us that the price we're paying does not include the advertised CPO warranty! And that it was going to cost us $500 more which is now $200 more than the out-the-door price we got on our 2nd visit!!! All he had to say was that this was 'standard' and could not explain why it wasn't included in the price we had already agreed upon. He didn't bring his manager out once we advised that this was not the deal we had agreed upon and would absolutely not budge.
If that was part of the deal then the price we offered, was really not out-the-door as we had indicated AND when the deal was agreed upon, this was never mentioned as a condition.
Horrendous experience and we will go out of our way to avoid Gunther with our newly purchased Tiguan - which we bought out of state for the same price, less miles and fully loaded.
I Recommend This Dealer:
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