My Review Of Gunther VW Mall of Georgia:
Worst experience ever, very shady and rude. Chris was good, a few basic salesman games as expected, but over all very knowedgeable, did a great job selling.
My issue came whe finalizing. Price changed during paper signing, had to ask 3 time to even get the new proce. went up by 50% a month. apparently they wait till last minute to do credit check. I understand that the rating can change the rate but should be addressed before finalizing sale stage and my credit rating was not that bad. i had bought a car a few weeks before, same rating and got great service and rate. This one was for my wife.
When My wife and I couldnt get the price down to the max price we wanted to spend we told them repeatedly was our limit, we were left waiting for over 30 minutes.
Then things turned ugly. We decided that we needed to sleep on it and maybe rework our downpayment, figure out why my wife had no credt history,etc. All of a sudden, no one knew where our keys were from our current car. Luckly we still had the spare key and had NOT signed over the title yet, though was pushed to do so before we got the new rate out of them.
Wife went to car and i went back in to get the other key set. Things got worse from there. Caught in the hall by Nick, told he couldnt beleive we were walking away. i tried to explain we were interested but needed to look at our finances, cash down and maybe a lower model to keep in our budget. Nick becam extremely rude, was interupted a lot trying to explain this. At soom point wad told I was rude for wasting their time. At this point, the idea of working with them was over, I asked again for my keys, a little more direct. Nick took them from a guy that walked up then tossed them at me and " have a good Life" and well, at that point had enough, I finally got rude back and left. And with a few choice words, I left. later i did get a few appologies for the deal making me upset. They dont get it. not the deal, was the complete lack of respect and rudeness at the end that did it.
We settled on another car for my wife back at Ford. They took care of us, no suprises. Venting here because after a lot of internet searching, this seems quite typical of Gunther VW, in the price change approach. almost all of their great reviews come from their service department, and the bad ones from sales in general. there are quite a few VW dealers in the metro atlanta area and suggest you use them to save any potential aggrevation. Car buying stressful enough as it is. Wish I researched them before that stop.
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