This is my review of Gunther Collision Center in Ft. Lauderdale, an ICar certified and VW certified repair shop.
I was in a rear end accident and I chose Gunter because they are a certified VW collision center. This was an insurance claim.
Gunther VW certified collision center had my 2009 Jetta TDI sportswagen for 5 weeks.
We went to pick up the vehicle on Monday Nov 9th. When the car was brought to the front it was unacceptable:
• There was still a crease near the gas tank door (which was identified by our insurance agent upon initial inspection but overlooked or ignored by Gunther).
• The replaced hatch back door was misaligned (it was so obvious, I’m shocked they allowed the car to leave the shop like this.)
• The entire interior, every surface, was covered in dirt and dust, if I would have sat down, my clothes would have been black with dirt.
• The exterior was covered in hundreds of yellow sap dots.
• Ants had colonized the seats and interior.
We have to assume Gunther left the car outside under a tree and with the windows open, as well as left the windows or hatch open while in the shop and sanding/work was being done all around it. It was clear that the car was never taped shut while the hatch was off to prevent dirt and grime entering the vehicle. Gunther also took all my emergency items (jumper cables, tire sealant, atlas, GPS, flashlight, etc…) out from the storage compartment between trunk floor and spare tire cover and threw them into the rear passenger footwells – never placed in bags, like one would expect from a professional shop. The passenger side turn signal cover in the mirror housing was also busted, Juan tried to tell us that it wasn’t Gunther’s fault. Our repair was an insurance claim. This car was looked over from front to back, top to bottom, by our insurance company, I know what condition my car was in when it was dropped off, the mirror was broken while in the care of Gunter. Lastly, the spare tire cover and waterproof tray were missing.
We refused to take the car.
A few days later, we were told the car was ready. I was rushed so we just took the vehicle. Upon driving it for a day, we discovered – the gas door wouldn’t open, hatch says it's open when it's not (this caused the rear wiper and water spray to not work,) trim coming apart on hatch door and my brake lights were not working (I was driving around for 4 days with no brake lights!) Meanwhile, we had to take out the seats and work on dealing with the ant colony ourselves, as well as vacuum and wipe down the car ourselves (I still would like to do a full detail to get my car to the condition it was before.)
When I spoke with service rep, Juan, about how the car is still not finished, he became irritated with me. He started explaining how he was doing me all these special favors like –
Covering for my rental – well, if my car was actually finished the day you told my insurance company it was finished, then the rental would not be needed.
Fixing the mirror signal lens – Of course Gunther is responsible for fixing this, I didn’t drop my car off with it broken.
Within six hours of having my car back after this repair trip, the hatch back door was still indicating that it was open. At this point I felt it necessary to stop dealing with Juan and to start working with the manager, Tom. He told me to bring in the car Wednesday morning and he would have a rental waiting for me so that I didn’t have to waste any more time on this. He assured me that I would get my car back done right and everything would be fine.
I gave myself 2 ½ hours to go to the shop, get my rental and be back on time for my appointment. When we arrived, there actually was no rental waiting for me, Tom said it would be fine, this should only be a couple minutes. He looked at the hatch door and said it was our problem, we just have to really really slam the door shut in order for it to indicate that it was shut. No. No No No No. We asked him to please adjust the door so that it can be shut normally, the way that we have been shutting it for the last 4-5 years. This appointment took almost an hour, so I had to cancel my appointment. Adding more money and time lost that this collision center has caused me.
After the accident, I was hoping to get my car back in the shape it was in before the accident.. I’ve never seen such unprofessional workmanship in the 4 years that I’ve had my car. I chose Gunther collision because I wanted my car to be fixed to VW standards. Reading how Gunter collision markets itself, I would say I received the exact opposite of what they claim to be.