Gurnee Volkswagen

This was by far the best experience I’ve ever had for service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, re service at a VW dealership. I was quoted the same job at another dealership as 5 hours of work, and Gurnee was able to do the same job in 2 hours, resulting in half the price. The lady in the service department was nice, straightforward and followed through on everything she told me. Their shuttle drove me to my home in Buffalo Grove and drove me back when the service was complete. I will never, ever go to another VW dealership for service going forward. This place is the best! More

excellent service and staff! that all no need of more word just speechless it was a wonderful visit. that all no need of more word just speechless it was a wonderful visit. More

Stay far, far away from this dealership! If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments wit If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments with them. They even had me convinced to come back with the guarantee of securing a loan at a similar price. But as soon as I agreed and got everything in writing, they pulled a fast one on me. They ran my credit, everything checked out, they handed me the keys to what was supposed to be my new car, and even got me set up with the phone app. But just when I thought things were finally falling into place, the finance manager dropped a bombshell. He had the audacity to tell me that the numbers the general manager gave me were bogus and they couldn't honor the agreement we had. I specifically asked them to confirm with the finance team before running my credit, but they went ahead anyway, fully aware that the deal wasn't going to work out. Now, thanks to their lies and incompetence, I have a pointless hard inquiry on my credit score. They practically begged me to come back, only to pull the rug out from under me once I had the keys in hand. This place is a joke, run by fools who lack any sense of professionalism or honesty. Save yourself the headache and avoid this establishment in Gurnee like the plague! Zero STARS if I could ! More

Precious Jordan, our service advisor was lovely and a breeze to work with. Our VW service will be yours from here on out. breeze to work with. Our VW service will be yours from here on out. More

Antin the service manager and his staff provided me with EXCELLENT service!!!! I found my dealership for all future work on my vehicle! EXCELLENT service!!!! I found my dealership for all future work on my vehicle! More

My service advisor Precious was exceptional. I had let her know I needed to be out of there by a certain time and she made sure of that!!! I had let her know I needed to be out of there by a certain time and she made sure of that!!! More

I’ve gone to a lot of dealers while searching for my car and came across very unprofessional, rude people. Everyone at Gurnee Volkswagen was friendly and made us feel welcomed. I wanna thank Jose for being and came across very unprofessional, rude people. Everyone at Gurnee Volkswagen was friendly and made us feel welcomed. I wanna thank Jose for being amazing, answering all questions. He was very knowledgeable. Made this experience pleasant. I’m happy with my car and will definitely be recommending any friends to this dealership. More

Gurnee volkwagon can’t be trust ed when it comes to buying used a used car. They sold me a vehicle they bought at auction that had been in an accident with a poor repair. They have gone silent when I buying used a used car. They sold me a vehicle they bought at auction that had been in an accident with a poor repair. They have gone silent when I left messages for Sales GM Nedi and GM Rocco. First time I took the car through a car wash tue front fender popped off. Now one will call me back. Left message with Rohrman care and also now response. Stay a way it like the 80s movie used cars. No integrity from the dealership or organization as a whole. More

Dealership kept their word on the deal and prices we made through email communication. Prices did not change when we arrived to the dealership. Everyone was very helpful. through email communication. Prices did not change when we arrived to the dealership. Everyone was very helpful. More

They have a excellent service and they explained a details services and also the staff is very friendly details services and also the staff is very friendly More