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Guru Auto World

2600 William Penn Highway, Easton, Pennsylvania 18045
Sales: (610) 250-8900

Makes: Used Car Dealer
 
75% Recommend

Overall Rating 1

36 Lifetime Reviews

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Guru Auto World
36 Lifetime Reviews
Guru Auto World Info
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36 Dealership Reviews
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Reason For Visit
Sales (Used)

"Guru Auto in Easton is an awful dealership that will say..."

Guru Auto in Easton is an awful dealership that will say and do anything to get the sale. I bought a Honda Civic from them 1 year ago. It was my first experience buying a used car, so I didn’t know what to expect, and I needed a car ASAP at that point. When I went in, they kept telling me about how it was such a great deal for this car and how it wouldn’t last much longer with their current “discounted pricing.” I went through the process to purchase the car and was told that it had just passed the state inspection and emissions test the previous week and was all set to go. My fatal flaw was taking their word for it and trusting them to sell me a quality car that had passed inspection. Obviously, they paid off whoever did the inspection because there’s no way it could have passed in that condition. In the year since purchasing the car, I have only put about 4,000 miles on the car (now at 115,000 miles), yet the power locks suddenly stopped working, the immobilizer system broke, and the tires have needed replaced because they were mysteriously dry rotted and had no tread despite being brand new tires when I test drove the vehicle. In addition, the battery needed replaced because there was an after-market alarm on the car that drained the battery, the rear brake shoes needed replaced, and I had to replace the timing belt, the water pump, the power steering belt, and the a/c and alternator belt… plus the radio and clock mysteriously died. Oh… and the driver’s seat had to be bolted back to the car because it was ready to come off, which likely would have caused a horrendous accident. You’d be far better off going elsewhere because Guru has abysmal customer service, and it sells junk cars. In total, I have now spent about $2,600 in repairs in the past year.

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Employees dealt with

Amy, mechanic, guy with African accent


Reason For Visit
Sales (Used)

"The reason why I am giving this rating is because I think..."

The reason why I am giving this rating is because I think that Guru Auto World is a great place to get a car. Amy was very nice and a great help. I would recommend this place to anyone.

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Employees dealt with

Amy


Reason For Visit
Sales (Used)

"I was referred by one of my co-workers. I went to several..."

I was referred by one of my co-workers. I went to several other car dealers in the Easton area. Amy & Shaheed were very welcoming & plesant. I truly believe if you as a customer are there to spend your money on a car the customer service reps such be outstanding. Well Amy & Shaheed beat the expectations by far. I am very pleased with my New vehicle, warranty, & payments. I will definitly recommend GURU AUTO to each & every person I know or whomever is searching for a vechicle.

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Employees dealt with

Amy & Shaheed


Reason For Visit
Sales (Used)

"I was very satisifed for the first week after my..."

I was very satisifed for the first week after my purchase, but the two months since (and still counting) has been a major annjoyance. I bought a car at the end of March and left the lot happy with my car and experience I just had received. However, one minor issue was that there was a chip in my windshield that Guru Auto assured me they would have taken care of within the next week or two. Since I lived in southern New Jersey, the agreement was they would arrange for a company to come fill in the chip. I called about two weeks later because I had not received any follow up about it and was assured again that it was being taken care of very shortly. Long story short, I have made about 6 inquiries about this over the past two months and have gotten the same passive response each time. My most recent dealing with this included the sales person to have the nerve to have an annoyed tone on the phone with me. I instantly informed him he needs to change his attitude when dealing with customers. My issues do not end with a chipped windshield. I have already had to request two additional temporary license plates because of them expiring. Each time I call about what I am waiting on to put on permanent tags I am told they will reach out to motor vehicles and find out the problem and call me back. I only get an update when I call back days later. Again, nothing has ever changed and the response is always that the registration is coming in the mail shortly, but it never arrives. My third issue is something that has come up recently. I traded in a car as part of the transaction of buying the current car. They got a payoff from Wells Fargo to do a payoff and take over my car. I have just received a statement in the mail from Wells Fargo along with a past due notice from my previous payment that is unpaid. I called Wells Fargo to ask about the problem and inform them I had traded in my car. They had no record of Guru doing a payoff and that I would need to talk with them about what the issue is and where there is a hold up. I called Guru just this morning to discuss all the issues I have described and Guru gave me another generic response and said "We'll look into it and call you back." I have been incredibly patient throughout this whole process but I feel like they are taking advantage of my calmness and keep my issues on the backburner. I should not have to make a weekly call with this dealership for two months.

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Employees dealt with

Amy (among others)


Reason For Visit
Sales (Used)

"I see that there are quite a few negative reviews on this..."

I see that there are quite a few negative reviews on this site, and to be honest, a month ago, I would have been one of them. When we purchased our car from Guru Auto World they had a completely different staff who were not friendly, knowledgeable or customer focused. The car we purchased ended up having multiple problems and I went into Guru to address these problems and find out what they were going to do about it. I honestly expected to have to fight and argue, but was pleasantly surprised. I found that they had replaced their entire staff and Amy really turned the place around. She was pleasant, helpful and very interested in ensuring that we were satisfied with our experience. She agreed to purchase the vehicle back from us and find another car for us that would meet our requirements. I brought in the old car and told them I wouldn't pay for anymore repairs and we needed another car to get us to and from work... no problem; Amy arranged for us to take a loner car and took care of the repair bills. We are now very happy with our 2006 Audi. It's beautiful and runs well. Now that Guru has replaced their staff with knowledgable, and customer oriented employees, I would recommend them, but mostly, I recommend you ask for Amy!

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Employees dealt with

Amy


Reason For Visit
Sales (Used)

"I have visited Guru Auto a few fmes in the past, but..."

I have visited Guru Auto a few fmes in the past, but never purchased a vehicle from them. I found the staff to be less than a little knowledgeable of their vehicles and financing options. All I got was attitude. WELL...recently my friend bought a car from Guru. She said her experience was informative and pleasurable. So... I decided to stop in on her recommendation. I asked for Amy, that's who helped my friend with her purchase. I was pleasantly surprised with her friendliness and knowledge when it came to the vehicles on the lot, my financing options as well as getting me an excellent warranty to last as long as my loan for only a few more dollars a month. I never left a dealership this informed as I did this day I love my car and would recommend anyone to go to Guru and ask for Amy. If anyone can help you, she can. It's obvious to me she loves what she does and is happy to pass that passion for what she does on to her customers.

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3
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Employees dealt with

Amy


Reason For Visit
Sales (Used)

"Shady Liars! Warning! Do not buy a car here. I wish I..."

Shady Liars! Warning! Do not buy a car here. I wish I had checked reviews on-line BEFORE I went to Guru Auto World. If you're reading this, be sure to read reviews on other sites also. Do your research. This company has ripped off and manipulated too many people to deserve any business. I suspect some of the good reviews were written by Guru by the way they sound. They also pay to be on this particular site! Follow your instincts. I should have followed my gut when I walked in there and started dealing with the phonies, but I kept giving them the benefit of the doubt; until it was too late! I agreed on a car during the daytime, when I came back to purchase it the next night, their tone and attitude had totally changed. Well, they had my deposit ($500!) and wouldn't give it back. I took the car home (wish I read the other reviewers warning about their fees) and the next morning I noticed there were different tires on the car!!! When I left my deposit they were newer, dark black with deep treads. I didn't bother to look the night I purchased it, but now I have light colored, dry rotting, bald tires!!! When I called to complain they denied it and gave me a hard time! Disgraceful. The sad thing is, the workers have to be in on these dealings with the owner. I'm sure some are family, but the others must have to sell a little of their soul every day they go in there and handle their business the way they do. Shame on them. This company doesn't deserve your business. There are Thousands of other cars out there and truly nice, honest people willing to make you a good deal on them. Oh, and check BBB.org, saw that in a review after the fact also. Oh well, never again. You were warned.

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5
Customer Service
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Employees dealt with

Ravneet and Amy


Reason For Visit
Sales (Used)

"Ok, My son and I went into Guru to shop for a car for..."

Ok, My son and I went into Guru to shop for a car for him,before we went to the dealership we looked at their cars online. and saw what they were selling for, we saw a couple of vehicles he liked so we went down. as we were walking in their lot,I noticed the prices on the sticker did not match the web prices. so I questioned the salesman, he told me I would get the web price no problem. ok seemed fair. we found a car he liked and went in to talk. after running his credit and ( which was good)the financial woman came over to say congratulations I got you financed. and proceeded to throw a monthly payment out to him.I mentioned to her how did she come up with that,and get me the figures to look at. she came back with the figures and on line 1 ( the price of the car) she listed it $2,000.00 higher. than the web price. I told her that I asked the salesman and he said we would get the web price. she then said( the web price is a cash only price).I said to her this is called bait and switch, and told her the salesman knew we needed financing and purposely picked out cars in my sons price range he could afford. after going back and forth they gave him the web price, then we looked down the list and there was a $605.00 other charge. I questioned that , she went to tell me that $110 is a doc fee, and the remaining $495.00 is a vehicle prep fee.I told her I never heard of such a charge in all my life. and tried to explain the breakdown, like registration,inspection,188 point inspection and vehicle care. I told her this was a garbage fee just to get more money from us. and refused to negotiate it. we walked out,even after my son said if she reduced the fee by $200.00 he would agree to a deal. they let a Bank Approved buyer walk over $200.00 They have decent cars their, prices are OK, after that it starts getting very shady. the better business does not recommend doing business with this company, and rates them on a scale of ( A+ - F ) they have them at a very strong ( F ) .

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6
Customer Service
Quality of Work
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Pricing
Overall Experience

Employees dealt with

Amy


Reason For Visit
Sales (Used)

"I purchased a car at Guru Auto World in December 2011,..."

I purchased a car at Guru Auto World in December 2011, and the team was very friendly and helpful. They took the time to understand my situation and worked with me in obtaining credit approval and a car to fit my needs. Even though my interest rate is high (due to my credit)they were able to offer me a better deal with a shorter term, than other dealerships. Since my purchase I had a few warning lights come on and they looked at my car promptly and took care of them. They also made good on replacing a broken part at the time of sale. I am very happy with my purchase and they made it an enjoyable experience!

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Employees dealt with

Emil, Ravneet


Reason For Visit
Sales (Used)

"We purchased a vehicle in June 2011. It has been a..."

We purchased a vehicle in June 2011. It has been a nightmare working with this dealership. We had to get AAA, our bank, and the Dept of Motor Vehicles to try and get these people to get our vehicle registered. It is now December 22nd and our vehicle is still NOT registered!! They didn't pay the taxes and fees to the state. It's one lie after another. We are now seeking legal council. DO NOT BUY ANYTHING FROM THESE PEOPLE!! SHADY SHADY SHADY!!

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6
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Employees dealt with

Ravneet
1
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